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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
07/25/2014Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: Advertised terms not honored

Complaint: Web site states that vehicles wil be sold with good tires, but dealership refuses to honor its promise.
On 7 June 14 I purchased an 08 BMW 335i sedan from your dealership from ******, via pre approved blank check from my bank (USAA). Shortly after may purchase I experienced several mechanical problems with the vehicle. The airconditoning stopped working, an oil leak and a loss of power/jerking. On 21 June 14 I took the car to the BMW dealership to have it looked at. The dealership stated that the airconditioning had a a bad evaporater, the oil leak was due to the oil filter housing, and the loss of power was due to an engine mis fire. They also stated that my driver side front tire was comming apart, 2 tires were at the wear indicators and needed to be replaced. They also stated that the fron two tire were the wrong size 255/35/18 when they should be 225/40/18. Clearly theses tires are not "good".

Before you question my integrity on this issue, I would like to state that im an Acitive Duty Air Force First Sergeant of 19yrs that leads a unit of approx 436 people. I can assure you I didnt damge or drive the vehicle so agressivly that it wore that tires down in the two weeks I owned the vehicle.

Complaint Resolution: Company failed to respond to BBB to resolve or address the complaint issues.

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Auto Dealers - Used Cars

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