This business is not BBB accredited.
Phone: (925) 934-0530 Fax: (925) 947-2945 View Additional Phone Numbers 1707 N Main St, Walnut Creek, CA 94596
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This company offers auto sales.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Walnut Creek Honda include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for Walnut Creek Honda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Gordon Walton, Owner / Manager
Number of Employees
Auto Dealers - New Cars
Service AreaThis business service area covers: Walnut Creek
Alternate Business NamesWalnut Creek Associates 2, Inc.
THIS LOCATION IS NOT BBB ACCREDITED
1707 N Main St
Walnut Creek, CA 94596 (866) 587-5444 Directions
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Additional Phone Numbers
- (866) 587-5444(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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|5/10/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: replaced door window power several times, never stays fixed > 18 months. asked manager for help for 13 weeks. he does not get back to me. replaced right front seat window regulator motor assembly at honda walnut creek: 11/29/10, 3/38/12, 4/25/2013 never stays fixed 2004 honda accord, V6 been calling Service Manager ***** *********** > 15 times ofer the last 13 weeks with same complaint window does not work. he does not call me back with any resolution.
Desired Settlement: fix the window regulator that they unsuccessfully fixed before
Read Complaint Details
Complaint: The dashboard of the Honda Fit has a design defect that creates a visual irritation and distraction in the windshield directly in front of the driver. In October 12, 2012, I purchased a new 2012 Honda Fit. I paid $17,959.29 for the vehicle. I test-drove the vehicle in the early evening before buying it. The next day, when I drove the car for the first time in the middle of a sunny day, a reflection appeared in the windshield directly in front of me. Upon examining the reflection, I realized that the reflection is of the contouring on the dashboard that is built into the vehicle directly above the steering wheel. When the Honda Fit is facing the sun from mid-morning until mid-afternoon, this contouring on the dashboard reflects into the windshield, directly in the driver's line of vision, creating a visual irritation and distraction when driving. If the dashboard was of a uniform plastic surface instead of this contoured plastic surface, then this reflection problem would not occur. The dashboard contouring causes the sun to reflect at different angles back into the windshield. This problem of dashboard reflections of this type has been previously identified by the automobile industry and has been named "veiling glare" or "ghost images." In addition to being a visual irritation and distraction, the ghost images created by the Honda Fit's dashboard design defect undermines the objective of California Vehicle Code Section XXXXX regarding "reduction of the driver's clear view through the windshield" and of California Vehicle Code Section XXXXX.5 regarding "altering the color or reducing the light transmittance of the windshield." Two studies of this problem of veiling glare/ghost images are available at: http://epubl.ltu.se/XXXX-XXXX/2009/009/LTU-EX-XXXXX-SE.pdf and at http://www.diva-portal.org/smash/get/divaX:XXXXX/FULLTEXT01.pdf.
Desired Settlement: I would like Honda to remedy this problem by either (1) fixing my dashboard so the dashboard's contouring does not create ghost images in the windshield, or (2) by Honda accepting back the car and refunding my purchase price, minus a reasonable amount for my use of the vehicle.
Business Response: Final Consumer Response /* (3000, 6, 2013/12/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would not have bought the Honda Fit if I had known that correcting the dashboard design defect required using a dash mat. As well, I was told by Honda that they do not recommend the dash mat because it can interfere with the functioning of the airbags. So Honda's proposed remedy is to alleviate one dangerous condition by creating a different dangerous condition. Honda should at least inform potential buyers of the Honda Fit of this design defect.