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Find a Location

Toyota Walnut Creek has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforToyota Walnut Creek

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business provides the retail sale of new cars.

    Business Details

    Location of This Business
    2100 North Broadway PO Box 4628, Walnut Creek, CA 94596-0628
    BBB File Opened:
    4/1/1985
    Years in Business:
    54
    Business Started:
    11/1/1969
    Business Started Locally:
    11/1/1969
    Business Incorporated:
    11/4/1969
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 5283 for this business, issued by Bureau of Automotive Repair

    These agencies may include:

    Bureau of Automotive Repair

    10240 Systems Pkwy

    Sacramento CA 95827

    (855) 837-7985

    http://www.dca.ca.gov/consumer/wll.shtml

    BBB records show a license number of 04197 for this business, issued by DMV Occupational

    These agencies may include:

    DMV Occupational

    4700 Broadway

    Sacramento CA 95820

    (800) 777-0133

    http://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

    Type of Entity:
    Corporation
    Number of Employees:
    135
    Alternate Business Name
    • TWC Dealership Holdings, LLC
    Business Management
    • Mr. Brad Barnett, General Manager
    Contact Information

    Principal

    • Mr. Brad Barnett, General Manager

    Customer Contact

    • Mr. Brad Barnett, General Manager
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/03/2024

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I purchased a service called Cilajet when I purchased my vehicle in October 2016 for $792 plus taxes. Through out 2017 I tried scheduling the appointment with Toyota to get the service done on my vehicle. I would call every month to try to schedule and they would tell me they were going through changes and they would call me back as soon as the service was available and that went through *********************************************************************************** the check. Of course that never happened. In 2019 I became ill and went through multiple surgeries, then in 2020 we had the Covid situation and when I reached out to Toyota they kept telling me someone else was supposed to call me to set up the refund. In June of 2023 I called again and this time they told me I had to contact ***************************** which I did, she asked for receipts and I emailed it to her, she told me she had to do her research. I emailed her the last time in August and she stop replying to me. So Im writing you to request help to obtain my refund of this service please. Let me know if you need any additional information. Thank you

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Gary F

    1 star

    01/10/2024

    Certainly, when writing a review about a negative experience, its important to be clear, factual, and respectful. Heres a template you could use to frame your review:Title: Unsatisfactory Experience with Overcharging on Vehicle Purchase Review:I recently had an experience with Toyota walnut Crrek that I feel compelled to share. My interaction was primarily with a salesperson named *********************. While I had high expectations based on the companys reputation, unfortunately, my experience fell short due to issues related to the contract and pricing.During the process of purchasing a vehicle, I found that the contract presented to me included charges that were significantly higher than what was initially discussed. This discrepancy in pricing was not only surprising but also concerning, as it seemed to reflect a lack of transparency in the companys business practices.Despite my attempts to resolve this issue with ************ and seek clarification, I found the response unsatisfactory. The lack of clear communication and resolution has led me to question the integrity of Toyota Walnut Creek customer service and business ethics.I am writing this review to inform potential customers of my experience. It is important for consumers to be aware and vigilant, especially when it comes to significant purchases like a vehicle. I hope that Toyota Walnut Creek takes this feedback seriously and considers making improvements in their contract transparency and customer communication.

    Local BBB

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