BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers sales, service, and parts for new & used cars including hybrid autos.
Request a Quote
A BBB Accredited Business since
BBB has determined that Toyota 101 meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Toyota 101 include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
Phone Number: (855) 837-7985
Type of Entity
Business ManagementMr. Jim Rimmer, General Manager Ms. Lorena Diaz Mr. Steve Hiller, President
Number of Employees
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service Auto Dealers - Hybrid Vehicles
Service AreaThis business service area covers: Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, East Palo Alto, Foster City, Half Moon Bay, Hillsborough, Menlo Park, Millbrae, Pacifica, Portola Valley, Redwood City, San Bruno, San Carlos, San Mateo, South San Francisco, Woodside.
Alternate Business NamesBayshore Motor Group Scion 101
525 E Bayshore Rd
Redwood City, CA 94063 (877) 203-4383 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (877) 203-4383(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Toyota 101 sales rep promised vehicle had been sold from me, accepted a blank check, then reneged on promise and ignored all communication. ***** ****** provided awful communication, false promises, broken commitments, and an utterly terrible customer experience from beginning to end. My attempts to spend upward of $30,000 were rewarded with nothing but scorn and abandonment. In my case, I was told by the salesman, ***** ******, that I had purchased a vehicle and it was off the market. I had sent a bank financing check in per his instructions. Everything was in order. He then disappeared and I had to spend two days finding out he had forgotten to tell anybody else, and the vehicle had been sold. Even though he had promised the vehicle had been sold to me (â€œIâ€™ll put a sold sign on it.â€), nothing mattered. Perhaps most surprising, he was unwilling to attempt to do anything at all to make it right. A heartfelt apology and some sort of offer to help find another alternative vehicle would have softened the blow, but he could not be troubled to even respond to me. Who does that to their customers? Who leave them at the altar? And then doesn't even bother to communicate? What a dismal failure at the dealership, utterly failing at the basics of being able to sell a car and create a satisfied customer. Management needs to understand ***** ****** needs, at a minimum, significant additional training. I would at least appreciate acknowledgement of the significant problem.
Desired Settlement: As a business owner myself, I would appreciate acknowledgement by management of the significant problem with their sales staff. I would like to send the email thread involving ***** ****** to an executive with significant authority at the dealership.
Business Response: Initial Business Response /* (1000, 5, 2015/07/21) */ Contact Name and Title: **** ***** GSM Contact Phone: XXX-XXX-XXXX **** Contact Email: *****@toyota101.com I have attempted to reach out to Mr ******** immediately following his YELP review. The response was sent through a private messaging on 7/12/2015. He went by the name of "****** S" who posted this exact same content dated 7/11/2015 I'll paste the response that was sent to Mr ******** from my email. I have not heard back from him any further comments. **** L. Manager 7/12/2015 ****** - I realize that it's too late but I hope you and your wife will accept my most sincerest apology. Words can't express how disappointed I am with my team for letting you and your wife down. This is not how we want our guest to be treated. Thank you for taking the time to share your experience. I'm out of the country but I give you my word I will have a conversation with ***** upon my return. Again, I want to apologize to you and your wife for such a poor experience. Please feel free to contact me if you have any further comments that you would like to add. Thank you for sharing your story, and for it's worth, congratulations on your new Sienna. **** **** General Sales Manager *****@toyota101.com XXX-XXX-XXXX *****