The dealership failed to disclose that the Jeep is untreated steel and would severly rust. It's 4k miles now and the underside is rusted!
I purchased the 2012 Jeep Wrangler on November 15, 2012 brand new for $27k. I had been to the dealership and spoken with two salesman about the purchase of a jeep. I was NEVER informed that the car is built with untreated steel and would rust immediately. When I noticed all of the rust, 4k miles and 8 months later, I read my sales contract and all of the literature they provided, as well as the owner's manual, and there is no mention of untreated steel and a propensity to rust rapidly. I took the Jeep to the dealer's service dept. and was told rust is normal. I told them not on an 8month old car! I spoke to the*****, *****, and although he was very nice, he said it is something I need to take up with Chrysler.
I said it is his dealerships failure to disclose the nature of the product they sold me that caused this problem. I clearly understand now that Jeep makes an inferior product, but as sellers of this product, they have a duty to consumers to disclose the nature of the degradation that would occur so rapidly.
I have asked them to give me my money back, to do an "unwinding" of the deal and the GM told me he couldn't because it was 8 months later! So, they fail to disclose, I don't discover it for 8 months, and now it's my problem?
I then asked the *****, *****, if he thinks they should be disclosing it to future buyers and he said, "Yes, we probably should." But, still refuses to take my car back.
All I want is for them to take this car back. I feel so lied to and manipulated. The GM clearly said the salesman wouldn't know about the steel in the car, but if not them then who?
Please help me. I'm driving a rusted, 8 month old car that I'm paying for every month and it is so unfair. They have to be held accountable for the products they sell and the information, or lack there of, provided by their sales people.
I want them to unwind this transaction and take this car back. I DO NOT WANT ANOTHER Chrysler, Jeep, or any other car from them.
I want them to include in all future sales of Jeeps a full disclosure that they are built with untreated steel and that they will rust immediately.
Business' Initial Response
I've had many conversations with ***** with regards to her Jeep Wrangler and the rust concern. The issue that she is complaining about is an untreated metal component on the drive line of the vehicle and a few bolts that have a rust colored look. The whole car is not built with untreated steel as she is trying to allude in her story and complaint. We have inspected the Jeep and found that the areas that have rust are only on the surface of the untreated metal. This metal is completely safe and a normal condition. This issue is more of a cosmetic concern but not one of safety. If there was something on this vehicle that was unsafe in any way then I would not allow her nor would the manufacture to drive this vehicle until it was fixed. I've mentioned this to her over and over again. This is not a safety issue...it cosmetic! It's underneath the vehicle where no one can see this component and in fact most heavy duty vehicles from *****, ******, *****, etc., have similar metals that are used on their vehicles. We sent the pictures and inspection report that we performed on her Jeep to the manufacture. They agreed with our inspection and found that there is nothing wrong with the vehicle. All untreated steel at some point will show signs of a surface rust color. This is a heavy duty piece of metal and is not unsafe. The customer feels that we should have disclosed this to her at the time of purchase and that Jeeps have components on them that rust.
The customer has refused to listen to us or the manufacture. She has sent multiple reviews trying to ruin our reputation on Yelp and Facebook. She has even come into the dealership with a recording device without our knowledge and tried asking us question about these surface rust issues. She is now going to post this on other social media sites until she gets what she wants.
We've done everything that Chrysler has told us to do with regards to her vehicle. I feel that no matter what we do at this point she will not be happy unless the car is bought back. Her decision to try and ruin our reputation to get even with us tells me that she will go to all measures to try and get what she wants. I have forwarded all of her emails and issues to Chrysler's customer care department and it is in their hands at this point.
Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.)
******, Inc. had a responsibility to disclose to me that the underside of my car was not built with galvanized steel and was in no way treated to protect against rust. The *****, ******, continues to redirect this issue to Chrysler; however, he and his staff were well aware of the product they are selling and are intentionally omitting this critical fact just to sell cars.
I took my car in to their dealership on July 31, 2013, dropped it off to be inspected, and returned at the end of the day. The dealership DID NOT generate a work order when taking possession of my car. They did not give me any paperwork when I picked up my car. They simply said they'd "inspected it" and found no problem. I still have no record that they ever "inspected" my car.
The GM specifically said that he would create a work order and that I could pick it up ant 10 a.m. on August 3, 2013. I turned my iphone on to record my questions to them so I would fully understand what they were telling me. As a result, I recorded their salesman telling me that they knew the car was untreated and would rust, but "of course they wouldn't tell customers that information." I also spoke with two of their mechanics on that day who both said it is common knowledge the cars are not treated and rust and that it surprised them that it isn't revealed to customers.
After being on the lot for over an hour, I was confronted by the sales manager of the day and told I was to leave or the police would be called. I asked why, to which he responded that my asking questions about the Jeep product was disrupting their business. I left without a work order and now I have no proof the car was ever inspected. They are in effect preventing me from a lemon law claim and from getting any further service on my vehicle.
I would not have purchased this car ($27,000) if I had been told it was built with untreated steel and would rust extensively within 4k miles. They are aware of this and intentionally don't tell their customers to sell their cars. That's fraud. I want my money back.
I am reaching out to every agency possible to get help with this and to let the public know of this dealerships fraudulent sales tactics.
Business' Final Response
Stewart Chrysler Dodge Jeep Ram does not build any of the vehicles that we sell here at the dealership or choose what types of materials are used when these vehicles are built at the plant. Chrysler determines what type of materials and parts distributors they are going to use when constructing the vehicle. They provide a warranty to the customer should any of these materials or parts fail. We sell and service vehicles! If a part is faulty or may become faulty then the manufacture takes responsibility for that by providing a warranty to the customer to bring into the dealership for repairs. If there was a major issue with this part then the government would have stepped in and made Chrysler recall Wrangle's for this issue. There is nothing structurally wrong with the metal on this Jeep.
If the customer feels that we did not handle her service needs for her vehicle then she can try another Jeep dealership and have them inspect the Jeep for her concerns. There are multiple Jeep dealerships in the area that can give her a second opinion on her vehicle. I would actually recommend that she does that.
There was no fraud that was committed when selling her this vehicle. I would imagine that she did her research, knew the pros and cons of owning the Wrangler, and she made the decision to move forward with the purchase.
We stopped answering her questions at the dealership when she started slandering our name all over the internet and social media sites. Coming into our business and secretly hiding a recording device to try and ask our employees questions about the Jeep and the untreated metal is wrong to me. Call the manufacture and ask them why they put untreated metal on this component of the Jeep. If they want to buy her vehicle back or fix the issue on her vehicle then that is up to them to make the decision.
I have forwarded all of the documents, pictures, and complaints to Chrysler customer care department where a case number has been generated and they are reviewing the issue. If they determine that something needs to be fixed or repaired on the Jeep then they will give the customer a call.