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Consumer Complaints

BBB Accredited Business since 03/01/1969

Peter Pan BMW

Phone: (650) 349-9077Fax: (650) 286-8700

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by Resolution

Complaint Resolution Log (2)BBB Closure Definitions
07/26/2013Billing / Collection Issues | Read Complaint Details
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Complaint
This dealership accepts credit cards as a form of payment and claims to have a policy limiting card transactions to $5K.
This dealership accepts credit cards, including *****. I pay nearly $500 for annual membership with *****. ***** express merchant agreement disallows merchants from dissuading customers into using different payment methods or otherwise limiting their credit card transactions. I owe this dealership $37,0000 which i would like to pay with a credit card. They will not allow it and have threatened me with expensive financing if i don't submit payment by check. I've reached out to *****for assistance as well and have tried to resolve this issue with *****at the dealership. This policy, which they told me exists because consumers have 'chargeback rights' and because it's too 'expensive' to pay processing fees violates their merchant agreement plainly and openly, and the dealership agrees to pay these fees to be able to accept american express credit cards and in effect attract their card members. I ask for the BBB's assistance, as my correspondence with this company has been met with hubris and condescension.

Desired Settlement
Pay the balance i owe, $36,745, with my american express card as i'm entitled to do as a card member.

Consumer's Final Response
(The consumer indicated he/she ACCEPTED the response from the business.)
I emailed BBB shortly after filing complaint to notify BBB that we had resolved this concern, i'm unsure as to why it remained open.

The dealership has resolves this complaint satisfactorily.

12/12/2012Problems with Product / Service

Industry Comparison| Chart

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.