Business ProfileforKen Harvey's Dublin Mazda

Purchased used 2019 Acura RDX from ******************* Mazda in Dublin, ** on 7/29/21. The finance manager, *************************** sold ** the extended maintenance package at the time of sale. We asked if this package will be accepted at any Acura dealership as we understood that the package was meant for Mazda vehicles. ******************** assured us that this would be accepted at any location. Since then, we have tried to use the maintenance plan on 3 separate occasions at various Acura dealerships and they have all denied it. The service departments will state that they cannot take this plan and we would have to contact ******************* Mazda in Dublin. I have contacted the finance department and ******************** several times and have received the same reply and that it should work anywhere and the Acura dealerships just need to call the number provided. The ************************* have contacted the number and I was still told they cannot take the plan and other times they have refused to even call as they do not take such plans.On the last attempt at contacting ******************* Mazda, one of the finance managers was baffled that I even was sold this package as I was purchasing a nonMazda vehicle. Which leads me to believe that this should not have been offered to us in the first place. I have tried to be patient and took my vehicle to multiple locations to see if the maintenance plan could be used, but so far I havent been able to use the plan at all since I purchased the vehicle. Every phone call to ******************* was met with reassurance that this package is valid and can be used anywhere, however, I dont believe that is the case at all. I was told I could take it to Dublin Mazda for maintenance, however, since it is not a Mazda vehicle, Id have to schedule in advance. I am over an hour away from the dealership and will also be relocating soon, so this option is not feasible. Also, I purchased the package for convenience and this would defeat its purpose.