BBB Accredited Business since
Phone: (510) 582-1300 24895 Mission Blvd, Hayward, CA 94544
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This company offers automobile dealership, sales, parts, and servies of new and used automobiles.
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A BBB Accredited Business since
BBB has determined that Honda Of Hayward meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||8|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
Phone Number: (855) 837-7985
Business ManagementMr. Jae Lee, General Manager Ms. Karen Costa, Controller Mr. Edward Wondolowski, General Manager
Number of Employees
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Tire Dealers Auto Repair & Service Auto Smog Inspection Auto - Fleet Maintenance Auto - Fleet Service Auto Dealers - Hybrid Vehicles
Alternate Business NamesHayward Honda Sonic Automotive, Inc.
24895 Mission Blvd
Hayward, CA 94544 Directions
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|9/29/2016||Problems with Product/Service|
|6/22/2016||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: On 11/04/2015 I purchased a 2012 Honda civic EX from the above dealer. On 12/13/2015 I was on the hwy headed home when a large pine cone fell from a tree on the side of the road and rolling under the right front passenger ***** puncturing it causing the tires to blow out. the next day I took my vehicle to wheel Works in **************, where I was told that the tire was to worn to patch and needed to be replaced as well as the driver front tire also. while changing the tire an inspection was done where the Air filter in the vehicle was very dirty and had not been replaced. The vehicle also needed a alignment.and windshield blades replaced totaling $572.49 for all the repaires that should have been done prier to my purchase of the vehicle on 11/04/2015.
Desired Settlement: I would like the dealer to refund the above amount of $572.49 putting my personal credit account back to a $0 balance for repairs that should have been made prier to the sell of the vehicle.
Business Response: Initial Business Response /* (1000, 6, 2016/01/05) */ I contacted Mr. ******* to discuss the case. I noticed on the picture of his invoice he submiited that his mileage was 40,863. At the time of sale the mileage was 33,912. That means Mr. ******* put 6,951 miles on the car since purchase. At time of our inspection the front tires were at 5mm depth. Due to the mileage on the car I felt that paying the entire amount was not realistic. I offered Mr. ******* $300.00 as a goodwill gesture thanking him for his business. He accepted our offer 01/04/15. Honda of Hayward will be mailing him a check for $300.00. Initial Consumer Rebuttal /* (2000, 8, 2016/01/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't see why the mileage is a problem I live over 50 miles from the dealer and I work 46 miles away from my home so like I stated to him when he called me it wasn't about the tires the air filter was my problem and now there issues with the alternator an or the battery it's not holding a charge when the light are on and I left a message for never got a call back. but I did accept the offer. And you for taking the time to respond to this Final Consumer Response /* (3000, 13, 2016/01/27) */ I still have not heard any type of response or correspondents or receive a check from the dealer as they stated to me at the beginning of the month that when I was contacted about this complaint I was told by "Rock" that he would be sending to paperwork over for the check to be sent out. Nothing has been done I have called and left messages and have not gotten a response. If someone could please contact me reguarding this matter.
Problems with Product/Service
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Complaint: Honda was suppose to fix my brake instead of them fixing the brakes the fix my front rotors only and because of that I had an accident the next day I purchased the vehicle 4/18/15 I test drove the car I felt vibration ask the sale guy what's wrong with he did not know my back tail light was out as well they made me an appointment for 5/12/15 to get my brakes fix and back tail light I picked the car on 5/12/15 I still felt vibration while I'm on the freeway going to Los Angeles so I called Honda and let them know what's going on the told me to bring it in the next day which is 5/13/15 around 5:00pm that day I was on the freeway heading home on Santa Monica freeway in traffic the man in front of me step on his brakes I stepped on mine and my car would not stop so I ran in to the back of his car
Desired Settlement: I don't want the car any more my money from the rental be chile I had to purchase for my vehicle been in the repair shop and my money back that I put down on the vehicle
Business Response: Initial Business Response /* (1000, 10, 2015/07/16) */ I am currently working with this customer to resolve the issue. I will let you know when we are done.. thanks *** Initial Consumer Rebuttal /* (3000, 12, 2015/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) they have not contacted me at all about this matter Final Business Response /* (1000, 19, 2015/09/09) */ customer ****** ****** dropped off the waiver and picked up $1000check that she requested to settle this case. Final Consumer Response /* (2000, 21, 2015/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) They cut me a check for 1000$ like we agreed on so I am satisfied
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Complaint: I bought a ********** ******* with 39,000 miles.. I noticed the alignment was off and i had the salesman write up a due bill. I bought a ********** ******* on labor day and only had the vehicle for a few days before the transmission went out. It has been at san leandro dodge for two weeks as of today waiting on transmission *** which is covered under warranty.I bought the vehicle fromhonda of hayward and have had a really hard time i have not been able to enjoy my vehicle and this is very frustrating. I was not given a replacement vehicle to accomodate my family of five which hsas been very hard.. The sales, and manager staff have treated me like they are the victims stating we are doing all we can do to get your car fix how is that so dodge is covering all the costs not honda.Im just very frustrated and dont feel like anyone should be treated like this.
Desired Settlement: Im seeking some extra time before first car note.
Business Response: Initial Business Response /* (1000, 10, 2014/10/17) */ Contact Name and Title: *** ***** Contact Phone: XXXXXXXXXX Contact Email: *********@HONDAOFHAYWARD.COM ******** ******* purchased a 2013 Dodge Journey from Honda of Hayward on 09/01/14. As stated the alignment was off and the dealership agreed to put 2 tires on and also do an alignment. As Mrs. ******* states a few days later the car was brought back with a transmission problem the dealership sent the Journey to San Leandro Dodge and the transmission was repaired under the manufactures standard warranty during this time our dealership in good faith placed Mrs. ******* in a browed car agreement, this was done on 4 separate occasions each time trying to help best accommodate Mrs. *******. The 1st time we put her in a Dodge Avenger that she was involved in an accident in she then requested we put her in another car Chevy Captiva that she stated was to small and requested a larger vehicle next was a Toyota Highlander, followed by a Dodge Grand Caravan. The dealership has done everything in our power to try and accommodate Mrs. ******* to include prior to the deal being finalized with the bank offering to cancel the sale or sell her another vehicle and was told no that is not what she wanted. As per the complaint her request to have an extension on the first payment is not an option as a contract was signed with a first payment due date 45 days from the date of contract and as such can't be alter as the dealership isn't the financing company. I have spoken with Mrs. ******* and explained this also to her. Any additional questions or concern's please feel free to contract me directly on my cell at XXX-XXX-XXXX or my work line at XXX-XXX-XXXX ext. 5124 *** ***** GSM Honda of Hayward Initial Consumer Rebuttal /* (3000, 12, 2014/10/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except there response they have sold me a car that is still having the same problems and they caused me to be written up at my job becsuse of all the inconvience they put me threw yes I did have an incident in the dodge because I was stressed not being able to fit all my kids I'n one trip to school this dealership has no heart when it comes to their customers I had so many loaners with them and they didn't mention how I had to bring one back because engine light came on..this has been the worst buying experience ever and the staff and assistants are very nice when they sell you a car but afterwards they it treat you like trash... I didn't receive the full detail or the scratched removed either they are so not for there word I do not accept their offer the last time I called I explaoned the alignment was still off ******** told me I haven't driven the car enough and thanks for calling call again there's so much I can go on about how I was treated but why Honda of Hayward is not for there customers it's about who can sell more cars point blank
Problems with Product/Service
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Complaint: HONDA DEALER TOLD ME THAT A SUNROOF MOTOR HAS TO BE REPLACED BUT THEY LIED. I TOOK IT TO ANOTHER BODYSHOP AND IT SUNROOF WAS OFF TRACK. FRAUD DX TEST. I TOOK MY CAR INTO HONDA DEALER ON 07/30/14 BECAUSE MY SUNROOF WAS STUCK OPEN. THEY CHARGED ME 150.88 AND TOLD ME THAT SUNROOF MOTOR IS BROKEN; NEEDS TO BE REPLACED. I TOOK IT TO ANOTHER AAA AUTHORIZED BODYSHOP TODAY; THEY FIXED THE PROBLEM. SUNROOF WAS OFF TRACK. HONDA DEALER LIED TO ME AND CHARGED ME FOR IT TOO. AND WANTED ANOTHER $1000.00 FOR FALSE REPAIRS. FRAUD. THIS ALSO HAPPENED TO ME IN 03/2014..EARLIER THIS YEAR. THEY LIED AND SAID VSA MODULE NEEDS REPLACEMENT. I PAID $1200.00; PROBLEM STILL HAPPENED AND THEN THEY REPLACED SPARK PLUGS(WHICH WAS RECALLED WHEN MY PROBLEMS STARTED) AND PROBLEM WAS SOLVED. BOTTOM LINE..THIS DEALER IS CHARGING PEO0PLE AND TELLING LYING TO THEM. THEY ARE TELLING CUSTOMERS THAT A MAJOR PROBLEM NEEDS TO BE FIXED WHICH WILL COST ALOT OF $$ WHEN IN ACTUALITY, ITS A SMALL PROBLEM. PLEASE HELP. SHUT DOWN THIS BUSINESS THAT IS LYING AND CHEATING THEIR CUSTOMERS. THEY ARE A FRAUD. I HAVE WRITTEN DOCUMENTS FROM BOTH TIMES WHEN THEY LIED TO ME AND WHAT THEY CLAIMED WAS NOT REALLY THE PROBLEM. IM SOOOO UPSET BECAUSE I HAVE BEEN MENTALLY DRAINED AND STRESSED ABOUT HOW I WILL COME UP WITH $1000.00 FOR REPAIRS ONLY TO FIND OUT.. IT WAS NEVER THE REAL PROBLEM.
Desired Settlement: GIVE ME MY MONEY BACK FOR DIAGNOSTICS BOTH TIMES. THEY STILL HAVE THAT MONEY. AND SHUT DOWN THIS BUSINESS. THEY ARE LIARS. THEY ARE TELLING LIES TO THEIR CUSTOMERS ON A DAILY BASIS. IM AN INDIAN WOMAN AND I BELIEVE THEY DISCRIMINATED AGAINST ME BECAUSE OF MY RACE, GENDER AND RETALIATED BECAUSE THEY HAD TO REFUND MY $1200.00 FOR VSA BACK IN MARCH, 2014. PLEASE HELP.
Business Response: Initial Business Response /* (1000, 9, 2014/10/08) */ ****** ****** has been a loyal service customer since February 2008. Since 2008 she has been in 24 times for her service and repair needs. I have personally had the pleasure of helping Mrs. ****** during my 3 years of service here. We have always had a very good working relationship until recently. On 12/3/2013 the Accord came in with an engine light on code U0122 for VSA (vehicle stability assist which will be called VSA) loss of communication with VSA module, per American Honda's repair procedure we were to check and clean connector C201 and confirm "snap fit' with connector we did perform this procedure. The customer approved charges of $285.88 for inspection and cleaning of connector. The customer used a coupon and the final charge was $243.00. On 1/4/2014 the VSA and ABS light came on and had the same code stored U0122 for loss of communication with VSA module. At this time we did clear code and let customer go to see if code once again comes back on. We did this because of the cost to replace this module is very expensive and we were trying to help our good customer. This is a 3 year or 36,000 mile warranty part. Customer was not charged for any inspection work. On 2/6/2014 Accord came in for normal service work. Noted VSA/ABS light came on while car was here and went right back off. Customer was charge for routine service only. On 3/17/14 Accord came back in with engine light. Code P0303 engine misfire #3 cylinder and again U0122 VSA loss communication. Honda is having issues with misfires and provide us the an inspection and repair procedure for these codes. We are to pull and inspect spark plugs replace if needed. We removed #3 cylinder spark plug and it was not fouled. We removed #2 spark plug to compare and once again it was ok. We did perform an update per Honda for this misfire condition. The VSA control module was ordered and was due to be replaced. Customer was charged for special order part only. Customer was not charged for any inspections. The charge for the part was 967.25 + tax, the customer used a discount coupon for $96.72 and paid the balance of $948.88. At this point customer contacted American Honda to reach out for Goodwill assistance. American Honda called me and asked me if I thought this customer was a candidate for and goodwill assistance and stated I thought this is a good candidate for goodwill assistance due to how loyal of a customer they have been here at our store and the ongoing issue they were having with the VSA. They informed me that this was only a 3year/36,000 warranted part and they would cover the part only. I agreed that Honda Of Hayward would pitch in once again and absorb the labor to install this control module. We issued a refund check to customer for $948.88 on for the part in which they had pre paid for on 3/17/2014 and I issued an in store credit for $275.00 which exceeded the amount she had paid on 12/3/2013. Customer came in 3/20/2014 and had VSA control module replaced at no charge to them at all. On 4/3/2014 Accord came in with engine light on. Code P0303 was on again. Per repair procedure from American Honda we did check #3 spark plug again and it was fouled. We did replace spark plug per American Honda's warranty extension for this repair. This is an issue Honda is having with the V6 engines I cannot state that light won't come on again for this condition. Some customers are having to have engine rings replaced for this condition which will be the next step if light returns. On 7/30/2014 Accord came in with inop sunroof. I had spoke with Mrs. ****** about this concern and she had stated that sunroof had been having intermittent issues with not working. At some point the unlock button on her keyless remote had been held down and the sunroof opened and would not close. I believe this was the situation but due to the time and amount of people I help on a daily basis I cannot be 100% positive. The tech diag with bad sunroof motor. That fact that it is working is relating to Mrs. ******'s comment that it was imtermittly working. This motor will eventually fail completely. She had a routine service completed t this time also. The bill totaled 192.79 + tax and the customer used the issued instorecredit that was issued by myself and had no out of pocket expense. I believe we have gone over and above for this customer. We were able to get parts that were out of warranty covered for this customer and even refunded (in store credit) for diag that was paid. The in store credit with the repairs on 12/3/2013 was not required but was done as a goodwill to our customer for their loyalty to our store. Thank You **** ****** Service Manger Honda of Hayward.