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          Fremont Ford has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileforFremont Ford

            New Car Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/9/2009

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Fremont Ford offers sales, service and body repair of new and used cars.

            Business Details

            BBB File Opened:
            11/1/1984
            Years in Business:
            18
            Business Started:
            6/28/2005
            Business Started Locally:
            3/1/1982
            Business Incorporated:
            10/1/2021
            Accredited Since:
            9/9/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 301300 for this business, issued by Bureau of Automotive Repair. The expiration date of this license is 12/31/2024.

            These agencies may include:

            Bureau of Automotive Repair

            10240 Systems Pkwy

            Sacramento CA 95827

            (855) 837-7985

            http://www.dca.ca.gov/consumer/wll.shtml

            BBB records show a license number of 04419 for this business, issued by DMV Occupational

            These agencies may include:

            DMV Occupational

            4700 Broadway

            Sacramento CA 95820

            (800) 777-0133

            http://www.dmv.ca.gov/portal/dmv/detail/dl/dl_ol

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            85
            Alternate Business Name
            • Fremont Sales and Service, LLC
            • Fremont Ford, Auto Body of Fremont
            Hours of Operation

            Primary

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 8:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 8:00 PM
            F:
            9:00 AM - 8:00 PM
            Sa:
            9:00 AM - 8:00 PM
            Su:
            10:00 AM - 7:00 PM
            Business Management
            • Mr. Mike Pollom, General Manager
            Contact Information

            Customer Contact

            • Mr. Mike Pollom, General Manager
            Additional Contact Information

            Fax Numbers

            • (510) 651-7637
              Primary Fax

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/14/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I purchased **** truck from Fremont Ford on November 2022. At the time of the sale, the person that helped us with the contract recommended we added the warranty that would cover any damage, service or repair to the vehicle until it reached the five year purchase/60,000 miles (which ever came first). We added the warranty for a total of $8,250. On Jan 5 2024 I had an appointment schedule for oil change. I took the vehicle at 9:15 and the service representative gave me a paper with the mileage of the vehicle and the service they would perform he mentioned that for the next visit I should get the vehicle checked since the car would probably have ****** miles by the next visit or if I wanted them to check it now since I had the warranty and before it expired. I left the car for service and before the warranty expired to get check now. I asked how much did I have to pay for that because I was told I had warranty for five years/60kmiles. Employee told me, dont worry about it. Around 4pm they called me the service was complete so I went with my husband and turns out we had to pay $1600 because they did the 30k miles check up and the oil change. We talked to the manager because we had the warranty that covered all services and we only left the vehicle for oil change and a check up but they argued they completed work for a truck that has 30k miles(my car didnt have 30k miles and the employee had said dont worry about it assuming the warranty would cover). We had to pay the money in order to take our car. On Jan 6,2024 we went in person to cancel the warranty. Its been more than two months and the refund has not been processed. I called corporate they said funds were available to the dealer on Jan 9 my refund was $4,800 so i already lost another $4,000 from the warranty that in that year I didnt use nor did it cover the oil change. Ive been trying to contact the dealer and spoke to finance/sales manager and they say they will get back to me. Not corporate or dealer have helped with the refund check!
            Read More

            Customer Reviews

            4 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            raminder M

            1 star

            05/14/2023

            I recently visited **** Fremont's service department for my 2022 **** Bronco with only **** miles on it. Unfortunately, my overall experience was very bad. I was disappointed that some parts were not covered under warranty, even with such low mileage, resulting in unexpected expenses. To make matters worse, it took them four months to get my car back, even though I was willing to pay out of pocket. I had to escalate the issue to **** customer care to finally get my car back.Moreover, the communication regarding the status of my vehicle was poor. I had to continuously follow up with the staff to get updates on my car's status. I have no plans to buy any vehicle from any dealerships under the same name in the future.Despite the poor experience, I still love my Bronco. However, I cannot recommend **** Fremont's service department due to the issues I faced.

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