Business ProfileforDublin Volkswagen

Take negative reviews as absolute true. I purchased a car from them out of state. It has been a month and I still don't have the title in order to register the car in my state. They refuse to give me a temp tag as well. I have an expensive car sitting in my driveway that I can't drive. I'll be making my 1st payment before I get to drive the car. Reached out to find why it taking so long, and they informed me that they just requested from CA DMV for the title. It's been 4 weeks and their just now requesting the title. They wouldn't explain why they waited so long or offered any apology or solution. Bottom line, once they get their money, then they can careless about anything else. I've bought cars from out of state multiple times and I've never received such poor sales interaction. Even the process to buy was met with horrible communication and lack of follow up. Many of my requests during the sales process was pretty much ignored or giving some excuse as to why they didn't do something. The only reason why I proceeded despite all the red flags, was because they had the use car (Audi S7) I've been trying to find for 9 months. Otherwise, I wouldn't buy a car from them if they were the last car dealership on earth.

Im very sorry that you feel this way. It is standard practice for the dmv to release the title after a minimum of 4 weeks. One of the many reasons has to do with identity theft, fraud, and waiting for loans to fund and money to clear. Especially with a car being transferred out of state it does ad to the complexity. I can understand the frustration but unfortunately it is for your safety as well as ours. We also know the dmv isnt the fastest and we have no control on them sending the title to you once we have submitted everything to them.