This business is not BBB accredited.

AW Collision of Serramonte

Phone: (650) 992-1400 Fax: (650) 301-1750 435 Serramonte Blvd, Colma, CA 94014

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This company offers auto body repair, frame work and painting.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for AW Collision of Serramonte include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AW Collision of Serramonte
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 11, 1992 Business started: 08/01/1992 Business started locally: 08/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Automotive Repair
10240 Systems Pkwy, Sacramento CA 95827
Phone Number: (855) 837-7985

Type of Entity

Sole Proprietorship

Business Management
Mr. Alex Astts, Operations director Mr. S. Ali, Operations Manager Mr. Joseph Shabahzi, Shop Manager
Contact Information
Principal: Mr. Alex Astts, Operations director
Customer Contact: Mr. Joseph Shabahzi, Shop Manager
Number of Employees


Business Category

Auto Body Repair & Painting

Alternate Business Names
Serramonte Auto Plaza Body Shop
Business Management

Ali Syed of AW Collision of Serramonte was previously affiliated with Fremont Collision Care Center. A separate business review for Fremont Collision Care is available.

Additional Locations


    435 Serramonte Blvd

    Colma, CA 94014


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/27/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Tire rim was repaired by AW only to reveal a major defect (the paint peeled off) in 4 days. Geico and AW refuse to repair/replace the faulty rim. Tire rim was repaired by AW Collision only to reveal a major defect (the paint peeled off) in 4 days. Geico insurance and AW refuse to repair/replace the faulty rim. Discussions have bantered back and forth with no satisfaction. Neither agency will replace the defective repair.

Desired Settlement: Replace the faulty rim with a new one.

Business Response: Initial Business Response /* (1000, 6, 2016/01/08) */ Hello, We are well aware of the issue with the wheel, we explain the process to vehicle owner as well. All insurance companies force body shops to use the repair/reconditioning process. In their estimate insurance companies specify a vendor which they prefer to use. We always advise against it and insurance company refuse to pay for a new wheel till their vendor made an attempt to repair the wheel and if the wheel fails to perform as a new OEM part then insurance company pays to replace the faulty reconditioned part with a new OEM wheel. However, in this case Geico refused to pay and it is absolutely against department of insurance guidelines. We made all the recommendations and if they insurance denies to cover the part then they should be held liable not the body shop. Here is a statement from department of insurance which clearly shows Geico is at fault and responsible for this part. We are not at fault and we spent hours on the phone explaining the process and they just refuse to pay. (2) Insurance companies are required under the Fair Claims Settlement Practices Regulations to warrant that non-OEM replacement parts are at least equal to the original equipment manufacturer parts in terms of kind, quality, safety, fit, and performance. http://www.************************************************************************************************************** Best Regards *** ******** Tel: XXX-XXX-XXXX Fax: XXX-XXX-XXXX *** ********** Blvd ****** *** XXXXX

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on AW Collision of Serramonte
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)