This business is not BBB accredited.Additional Locations
Phone: (415) 864-1338 Fax: (415) 864-1338 2383 Ocean Ave., San Francisco, CA 94127
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Phantom SF is a Registered Bonded eBay drop-off store location in San Francisco, actively engaged in internet sales on eBay. This company also offers fine European Porcelains & Antiques featuring American, and antique European works of art.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Phantom SF, Inc. - eBay Drop Off Store include:
- Failure to respond to 2 complaint(s) filed against business
Factors that raised the rating for Phantom SF, Inc. - eBay Drop Off Store include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Robert Hedric, President
Number of Employees
Auctioneers Internet Shopping Antiques - Dealers
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I left my entire model train collection with this company to sell. They closed shop and never gave me my money or items back. Clearly theft. I dropped off hundreds of Nscale model train cars and many engines along with boxes of models, equipment, transformers, and track to sell through their ebay drop off. The store closed abruptly and I never heard back from them about my equipment. The collection had to be worth several thousand dollars or maybe even over $10000. I have been collecting these since I was a child. I was selling them because I no longer had space to keep them and I figured there was a good market for it. I went over to check one day on status, and the company was gone, cleared out. No one ever contacted me. How do you recover stolen memories and losses?
Desired Settlement: I am looking to either get all of my items returned to me or get the cash value for the items. Much of these were collectibles. I am estimating value near $10,000.
Problems with Product/Service
Read Complaint Details
Complaint: Business took goods from me to sell on eBay and never contacted me back. Gave Phantom*SF Ensoniq ASR 10 Keyboard Synthesizer Sampler on 3/17/2012, value $400-800. Never contacted me again. Follow-up phone call from me was diverted with excuse about accountant being out of office. Never received money or any info from them again.
Desired Settlement: Would like the agreed-upon proceeds from sale of keyboard, plus interest at 5% APR from the time of auction settlement to the time of payment to me.