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Auction House, Inc.

(925) 498-6590 View Additional Email Addresses

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This company offers auctions, consignment, antiques, and estate sales.

Auction House takes general consignments from the community and only sells those items using the "LIVE AUCTION" format. We provide an alternative to consignment stores, Craigslist and internet auctions.
We feature a wide variety of items including estates, jewelry, furniture, antiques, collectables and unique "one of a kind" items. Our auction schedule and all of our items are showcased on our website.
We are open for consignors and buyers Monday thru Friday 9 am to 4 pm and on Saturdays by appointment.

BBB Accreditation

Auction House, Inc. is not BBB Accredited.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Auction House, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (1)
07/03/2015Advertising / Sales Issues | Read Complaint Details

I was told the sale off my items would be handled professionally, I was lied to and when i question him his conduct was unprofessional and evasive
I was told by the Auction House that the sale of my items would be handled professionally and that his clientele could afford anything they want and that I was in the right place for the sale of my items. I was asked what my expectations were and I told him the minimum I would accept on certain items, he told me it was "Do able" and it was no problem. He advised me that he doesn't like to put everything in one auction and he would split my items up over several auctions, that way he and I would get a feel for the market and the sale off my items. After the auction I found out that all my items were sold for well below minimum amount that we discussed. When I questions him and asked why all my items were sold in one sweep and for so little he told me that he was surprised but "His auction and his decision".i asked him There were five collectible trains at a $100 minimum per set when the first one was sold at $20 why were the others sold for that amount ? He could have easily retracted the items knowing the market was not there and knowing our discussion and our agreement there were more than 30 items sold for well below expected price. And i was charged 35% for their handling the sale of my items and other charges that were not discussed prior to the sale.the total sale had come to $600 and some change for items worth well over $2000 and they had the audacity to take over $200 in commission from the $600 Their lack of professionalize m and deceitful conduct should not be allowed. I trusted them with my items and their interest was only for their own benefit at my loss. I also question the validity of the sales, I would like to see proof if the items were even actually sold or were they just kept for their own benefit.

Desired Settlement
According to our discussion and acceptance of all items selling at minimum price accepted they are $600 below the total amount. So I would like them to return my items or they can reimburse me the amount that was lost which would be an estimated price of the $600. After their unprofessional behavior they didn't even have the decency to apologize and or reduce their charges

Business Response
Client & I came to a mutual agreement today, June 5th and this issue has been taken care of.

Consumer Response

Sent via email:

No it has not .i had a conversation with them . they indicated that they have accepted responsibility . but the best that they could do was to return the Commission that they had charged back to me . i am still waiting to see. what that amount is llet I have

Final Consumer Response

Sent via email:

Thank you .I had a convention with the auction house I was told that he wanted the issue resolved and that the items where sold for little over $1000 and he did not won't any commotion and he will return all relevant changes and send me the balance .yesterday I received a check for $220.00 .which I don't understand they have sent 3

Checks up to know $420__$220 and $6.00 which the total does not add up to $1000 I have received 3 different invoices up to now in each invoice the amount of items indicated that has been sold is different I'm confused . I don't understand why there are so many discrepancies in there invoices I am trying to stay in contact to solve this problem as yet I don't know what his reasoning for the checks . Thank you for your assistance.

Final Business Response
In the conversation I had with this consignor on June 5th I indicated that I understood he was unhappy with the results of the auction of his items and for that I was sorry. I also indicated the results were final & that I could not reverse what had already happened. I told him I would refund all commissions taken on the sale of his consignments, but that was all I could do.

To put that into numbers, his items sold in two auctions for a total of $ 645.00, we take a 35% commission on these sales so I had sent him two checks which totaled $ 419.25 which is 65% of
$ 645.00. When I told him I would refund all commissions taken, I sent him a third check in the amount of $ 225.75 The only reason a $ 1,000.00 figure came up in our conversation was in the context of what the refund of all receipts meant which was the equivalent of auctioning his items for around $ 1,000.00 & taking a 35% commission. It was simply a way to put what I agreed to do in perspective. I am sorry he fixated on that figure, but the fact is I did exactly what I said I would do.

So, I will restate what I told the consignor on June 5th, I refunded all commissions taken on his items and that is all I can do.

Industry Comparison| Chart


Additional Information

BBB file opened: 10/13/2011Business started: 08/10/2010
Type of Entity


Incorporated: August 2010, CA

Contact Information
Principal: Mr. Gary Gapp (Owner)Mr. Damon Casapico (Owner)
Number of Employees


Business Category


Service Area

This business service area covers the bay area.


0 Locations

    Industry Comparison ChartX

    The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

    *Auction House, Inc. is in this range.


    Types of Complaints Handled by BBB

    BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

    • Advertising or Sales
    • Billing or Collection
    • Problems with Products or Services
    • Delivery
    • Guarantee or Warranty

    We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


    Additional Email Addresses


    BBB Complaint Process

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    Industry Tips for Auctioneers


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    BBB Customer Review Rating plus BBB Rating Overview

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    Customer Review Experience Value
    Positive Review 5 points per review
    Neutral Review 3 points per review
    Negative Review 1 point per review

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    BBB Letter Grade Scale

    BBB Rating Value
    A+ 5
    A 4.66
    A- 4.33
    B+ 4
    B 3.66
    B- 3.33
    C+ 3
    C 2.66
    C- 2.33
    D+ 2
    D 1.66
    D- 1.33
    F 1
    NR -----
    Star Rating scale

      Average Score
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    4.5 stars 4.50-4.99
    4 stars 4.00-4.49
    3.5 stars 3.50-3.99
    3 stars 3.00-3.49
    2.5 stars 2.50-2.99
    2 stars 2.00-2.49
    1.5 stars 1.50-1.99
    1 star 0-1.49

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