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BBB Accredited Business since 12/06/2006

Rocket Lawyer Incorporated

Find a Location

Phone: (877) 881-0947Fax: (415) 738-7772View Additional Phone Numbers182 Howard St. #830, San FranciscoCA 94105View Additional Email Addresses

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Description

This company offers online sales of consumer software.

Rocketlawyer.com is an online platform for legal document services.

BBB Accreditation

A BBB Accredited Business since 12/06/2006

BBB has determined that Rocket Lawyer Incorporated meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Rocket Lawyer Incorporated's rating include:

  • Length of time business has been operating.

Factors that raised Rocket Lawyer Incorporated's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 191 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

191 complaints closed with BBB in last 3 years | 101 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues49
Billing / Collection Issues93
Problems with Product / Service49
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 191

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Rocket Lawyer Incorporated

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 12/04/2006Business started: 01/01/2008
Type of Entity

Corporation

Incorporated: August 2008, DE

Contact Information
Principal: Mr. Charles Moore (Founder and Chairman)Customer Contact: Mr. Michael Raab (Senior Operations)Mr. Paul Bussi (VP of Sales)
Number of Employees

125

Business Category

Attorneys Referral Service, Legal Information Services, Legal Forms

Hours of Operation
Mon: 06:00 AM to 06:00 PMTue: 06:00 AM to 06:00 PMWed: 06:00 AM to 06:00 PMThu: 06:00 AM to 06:00 PMFri: 06:00 AM to 06:00 PM
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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.