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San Francisco Bay Area and Northern Coastal California

BBB Business Review

BBB Accredited Business since 02/13/2012

Trust Appliance Repair

(707) 761-0937VacavilleCA 95688

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Description

Major Home Appliance Repair of Freezers, Refrigerators, Washers, Dryers, Stoves, Ovens, Cooktops, Ranges, Dishwashers, and Microwaves. All brands serviced to include Kenmore, Whirlpool, Frigidaire, LG, Kitchenaid, Hotpoint, GE, Samsung, Maytag, and Amana.

Trust Appliance Repair services all major home appliances throughout Solano County. In-home repairs by factory trained technicians using factory authorized parts. Parts are on hand, and never a return trip charge if an order is necessary.

BBB Accreditation

A BBB Accredited Business since 02/13/2012

BBB has determined that Trust Appliance Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Trust Appliance Repair's rating include:

  • Length of time business has been operating.

Factors that raised Trust Appliance Repair's rating include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Industry Comparison| Chart

Appliances - Major - Service & Repair, Appliances - Major - Parts & Supplies, Appliances - Major - Dealers

Additional Information

top
BBB file opened: 02/03/2012Business started: 01/01/2008
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronic and Appliance Rpr.
3485 Orange Grove Ave
North Highlands, CA95660-5506
(916) 999-2041
http://www.bear.ca.gov/

BBB records show a license number of 45281 for this company.

Type: Bureau of Electronic & Appliance-Major App.

Check License Status: Click here to view license info

Please note that governmental licensing information may not be current.

Type of Entity

Sole Proprietor

Contact Information
Principal: Mr. Joe Garza (Owner)
Number of Employees

1

Business Category

Appliances - Major - Service & Repair, Appliances - Major - Parts & Supplies, Appliances - Major - Dealers

Hours of Operation
Mon: 07:00 AM to 07:00 PMTue: 07:00 AM to 07:00 PMWed: 07:00 AM to 07:00 PMThu: 07:00 AM to 07:00 PMFri: 07:00 AM to 07:00 PMSat: 07:00 AM to 07:00 PMSun: 07:00 AM to 07:00 PM
Refund and Exchange Policy

90 days parts and labor on every repair.

Service Area

This business service area covers: Solano County

Industry Tips
Getting Your TV/VCR Repaired

Photos & Videos

Photographs

Select a thumbnail below to view the full-size image.

3 Photos

Map & Directions

Map & Directions

Address for Trust Appliance Repair

Vacaville, CA 95688

To | From

LocationsX

1 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in the San Francisco Bay Area and Northern Coastal California. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Trust Appliance Repair is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Appliances - Major - Service & Repair

Getting Your TV/VCR Repaired
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.