BBB Business Review

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BBB Accredited Business since

Airport Home Appliance

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Phone: (866) 304-4449 Fax: (510) 783-5283 View Additional Phone Numbers 3525 Arden Rd STE 100, Hayward, CA 94545 http://www.airportappliance.com



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Description

This company is a retailer of home appliances and kitchen cabinets.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Airport Home Appliance meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Airport Home Appliance include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 64 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

64 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 5
Delivery Issues 1
Guarantee/Warranty Issues 12
Problems with Product/Service 45
Total Closed Complaints 64

Customer Reviews Summary Read customer reviews

1 Customer Review on Airport Home Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: March 01, 1984 Business started: 08/01/1981 Business started locally: 08/01/1981 Business incorporated 12/30/1981 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

California Bureau Home Furnishings and Thermal Insulations
3485 Orange Grove Ave, North Highlands CA 95660
http://www.dca.ca.gov/consumer/wll.shtml
Phone Number: (916) 999-2041

Type of Entity

Corporation

Business Management
Ms. Fillian Lei, CFO
Contact Information
Principal: Ms. Kate Van Eeghen, President
Number of Employees

115

Business Category

Appliances - Major - Dealers Dishwashing Machines - Dealers Mattresses Microwave Ovens - Dealers Ranges & Ovens - Dealers Refrigerators & Freezers - Dealers Washers Washing Machines & Dryers - Dealers Online Retailer

Service Area
This business service area covers: Bay Area
Alternate Business Names
Airport Appliance, Inc.

Customer Review Rating plus BBB Rating Summary

Airport Home Appliance has received 3.68 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.