This business is not BBB accredited.

Oodle

Phone: (650) 645-6000 Fax: (650) 401-7201 View Additional Phone Numbers 60 E 3rd Ave Ste 410, San Mateo, CA 94401 View Additional Email Addresses http://www.oodle.com


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Description

This company offers a network of online classified advertising to buy, sell and trade.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Oodle include:

  • 36 complaint(s) filed against business
  • Failure to respond to 2 complaint(s) filed against business

Factors that raised the rating for Oodle include:

  • Length of time business has been operating
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

36 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 11
Billing/Collection Issues 4
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 18
Total Closed Complaints 36

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Oodle
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: January 14, 2008 Business started: 04/01/2004 Business started locally: 04/01/2004 Business incorporated 09/24/2004 in DE
Type of Entity

Corporation

Business Management
Mr. Craig Donato, CEO Mr. Tod Harmon, CFO
Contact Information
Principal: Mr. Craig Donato, CEO
Number of Employees

30

Business Category

Advertising - Shoppers Guides

Service Area
This business service area covers the bay area.
Alternate Business Names
Grouply

Customer Review Rating plus BBB Rating Summary

Oodle has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    60 E 3rd Ave Ste 410

    San Mateo, CA 94401 (650) 401-7200 (650) 645-6000

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/6/2016 Delivery Issues
4/17/2016 Advertising/Sales Issues
2/25/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Suspended my account and I have emailed them for over two months and have had no response. Oodle suspended my account based on 'violation of terms'. I have contacted them through each listing as well as through their direct contact form on the website. It has been over three months and I have contacted them several times weekly and I am STILL SUSPENDED. I have not even been told what it is that I did to violate the terms. No further contact has been made besides the automated email I get every time I submit to contest the suspension of my account and listings.

Desired Settlement: I want my account restated and my listings no longer flagged.

Business Response: Initial Business Response /* (1000, 8, 2016/02/22) */ Our support desk has now resolved the problem and contacted the customer directly through Oodle ticket ******** "Dispute removal of listing **********". Thank you. ***** T. Initial Consumer Rebuttal /* (2000, 10, 2016/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Glad that I was able to post my complaint with the BBB. I am convinced that this was what finally got my issue resolved. I was never given an explanation as to why my listings were flagged and my account eventually suspended, but I am glad it is now fixed. It took a long time to get to this point but I am glad the issue has been resolved and that my account is now reactivated.

2/18/2016 Problems with Product/Service
1/22/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They deactivate my account and when I try to get a response no one response back. Every time I post it flags my posting and I can't get anyone They deactivate my account and when I try to get a response no one response back. Every time I post it flags my posting and I can't get anyone

Desired Settlement: Activated the account and listing

Business Response: Initial Business Response /* (1000, 5, 2016/01/20) */ Hello ***** ***, I have no record that you attempted to contact the Oodle Support desk with a listing removal Dispute message using the email address you used when you filed this BBB complaint. I did find another Gmail email address that I believe is also yours and I will respond to that Marketplace Ticket "CS-XXXXX: Dispute removal of listing XXXXXXXXXX" (from XX-XX-XXXX). I will send a more detailed message to you from that ticket, so that we can get your problem resolved. That message will come from our ticketing system email address jira at mail.oodle.com. I have investigated your issue. My investigation found that you attempted to post the same listings with (at least) three different email addresses. This is a violation of the User Conduct Rules section of the Oodle Terms of Use. (see below my signature for a link and a snippet of the Terms) Additionally, Oodle requires connection to a real Facebook account. The email address used in this complaint (*************@gmail.com) was used to post listings without being connected to a Facebook account. This may have happened because you have an older registered Oodle account that was already connected to your Facebook account. Oodle is working vigorously to keep scammers off of our site. We use both automated software and human reviewers to accomplish this. Sometimes our system makes mistakes. It looks like the initial problem on your older account had to do with how our automated system interpreted and handled your responses to a couple of messages that were sent through the Oodle messaging system (private anonymous messages not public comments) on December 26, 2015. I am convinced that your listings are legitimate and I am ready to reactivate one of your three accounts. We need to discuss via a private email thread which email address you really wish to use to post on Oodle into the future. My message will come from our ticketing system email address: ****@mail.oodle.com. Please make sure to add that address to your Contacts lists. I will send the message to both this address and your other older Oodle posting account address. The subject of the message will be something like: "Marketplace Ticket CS-XXXXX: Dispute removal of listing XXXXXXXXXX". Please respond to that message at your earliest convenience and we will get your Oodle account situation straightened out. Regards, ***** T. Sr. Web Specialist - Dispute & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Safety Guidelines: http://www.oodle.com/info/safety_guidelines/ *Common causes for Suspension of Accounts and Listings* http://www.oodle.com/info/terms/ Terms of Use, Section 4. User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services http://www.oodle.com/info/contentpolicy/ Content Policies, Prohibited Behavior Keyword Stuffing. You may not include lists of keywords in your listing for the purpose of matching against unrelated search queries. Over Posting. You may not post multiple listings where the content is substantially similar to existing listings. This includes posting the same ad to multiple regions. Initial Consumer Rebuttal /* (2000, 7, 2016/01/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please not the other emails were activated once no one responded to the multiple messages and request. Your company needs a better way to communicate issues. As of now my account was activated

1/19/2016 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Account suspended incorrectly I have tried to post my ad several times and the ad continues to be flagged. Now my account is suspended and I am unable to advertise my product. I even tried using another email and creating a new account and I am getting the same issue. I have sent multiple request for the suspension to be reversed with no response from oodle. I used this website in Dec2014 with no issues. My frustration has grown. I would like my accounts reactivated immediately.

Desired Settlement: Reactivate my account immediately and stop flagging my posts.

Business Response: Initial Business Response /* (1000, 5, 2015/12/28) */ Hello ********* *****, Thanks for contacting the Marketplace support desk at Oodle. I am investigating your issue. I have located your previous messages to Oodle support. My apologies, but Oodle does not provide telephone support, so I am unable to phone you. Oodle is working vigorously to keep scammers off of our site. Especially at this time of year (Thanksgiving to New Year), we are obliged to step-up our attempts to prevent the proliferation of scam listings. We sincerely apologize if your listing(s) were caught by our system and tagged for removal and that when you sent in Dispute forms earlier this year we haven't replied. In order to complete my investigation, I need all the email addresses you have used in the past to post your Labradoodle puppy listings on Oodle. Attempting to get around the Oodle security and verification systems is considered a violation of Terms of Use. One of the most common ways this happens is by posting the same listings from a different email address. I do recognize that your listings and your original posting account are legitimate and so I would like to re-instate that posting account. But before I do that, I need a list of all the email addresses you have used to post listings. The other account(s) listings would create a negative score on your account and they _all_ need to be removed by an administrator. Additionally, we have a problem with your connected Facebook account. None of the Facebook accounts that I have looked at seem to be a real person's profile. I would rather email privately with your about ways to resolve this. I will go into further details after I receive a reply from you by email. I am going to submit this message to you from the BBB Complaint form for Case# XXXXXXXX and also from one of the Oodle support desk Marketplace Tickets you submitted earlier in December: CS-XXXXX Dispute removal of listing XXXXXXXXXX. That message will come from ****@mail.oodle.com - please reply to that message and I will try to complete my investigation and get your posting account rehabilitated as soon as possible. If you don't receive a response from me within 3 business days, please submit a help form to the Abuse Support link listed below in my signature. Reply back if you have further questions. Regards, ***** T. Sr. Web Specialist - Dispute & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Abuse Support help: http://www.oodle.com/info/help/?&node_id=2&mode=contact Oodle Help and Contact: http://www.oodle.com/info/help Safety Guidelines: http://www.oodle.com/info/safety_guidelines/ *Common causes for Suspension of Accounts and Listings* http://www.oodle.com/info/terms/ Terms of Use, Section 4. User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services http://www.oodle.com/info/contentpolicy/ Content Policies, Prohibited Behavior Keyword Stuffing. You may not include lists of keywords in your listing for the purpose of matching against unrelated search queries. Over Posting. You may not post multiple listings where the content is substantially similar to existing listings. This includes posting the same ad to multiple regions.

1/4/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: oodle.com Marketplace is clearly a scam to get people to buy puppies by wiring money prior to receiving a puppy. I am curious why these people are allowed to stay in business. The prices of the puppies are too goo go to true and the sellers all have similar stories about how they moved and need to have the puppy shipped, even though they advertise that they are local. They just want you to wire the money. I googled this company and there are many complaints about how people never received their puppies. Please put them out of business.

Desired Settlement: I want them out of business. I was able to save my daughter from wasting $800 on a French bulldog puppy to be shipped from Texas. Others are not so lucky. The post was in San Diego, the owner says the dog is in Texas, and the phone number is in Utah. XXX-XXX-XXXX

Business Response: Initial Business Response /* (1000, 8, 2015/12/17) */ Hello ***** ******, I have looked through our records and find no attempt by you to communicate with the Oodle Abuse support desk until you submitted this complaint (#XXXXXXXX) through the BBB website. My apologies, but Oodle does not provide telephone support, and so I am unable to phone you about this matter. We are very sorry to hear that your daughter was almost taken in by a group of scammers. We are relieved that you were able to stop her. At the time your complaint came in to our desk, I checked for the phone number you complained of and found several pages that matched the disguised telephone number '801 x 613 x 8610' - at that time I banned the accounts and removed the listings. Today I found two more pages of listings posted by new email addresses using a similar disguise for the same number. At this time, Oodle is only allowing telephone number in descriptions of listings for verified users in some categories. Complete phone numbers are never allowed in the postings in the Pet category. This is a relatively recent measure for exactly the reason that you described in your complaint. We try hard to keep scams off of our site. We use a combination of automated and human review, however (especially at this time of year) there is an extreme proliferation of Pet (and other category) scam. Scammers have learned how to work around many of our automated detection systems. For example, the listing that you responded to has a disguised phone number in the description. The description did not show the phone number as XXX-XXX-XXXX as you describe it in your complaint. Rather it was formatted like this: 801 x 613 x 8610. Sometimes they will place a letter o in place of a zero, and there are often x or underline symbols in place of dashes. That is why our automated system is unable to "see" and remove the listing as a scam. Unfortunately, we don't have any way to automatically spot and remove those disguised phone numbers without also removing legitimate numbers such as automobile VINs and other product IDs. :-( A human can see that it is a phone number and incautious folks will text or call, but the automated program can't tell it is a phone number. That's why we really need help finding the scams we don't catch before they become active. Please help us by Reporting listings that turn out to be scams. Click the gray gear icon and choose Report as: Spam/Fraud. Tell us why you think it is a scam, provide your email address and click submit. You can find the gear icon on the item details page for most listings on our site and for some listings you can see it when you hover over the listing in search results. If you see any suspicious listings or listings that look like the picture is the same as the one you responded to, please Report the listing. Common signs of scams: many with similar title when searching region- or country-wide, or the same phone or picture; especially bad is when there is a phone or email on the image; there may be a disguised phone or email in the description; you may get a spammy/scammy response from a seller. When you mark listings using Report > Spam/Fraud, the system marks the listing to be reviewed by our safety system. It usually takes more than one report from different users to remove any listing automatically, but if the listing already has a high automated score, it may take the listing down faster. If you find a lot of listings that are the same, Report a few of them and then send us a message like you did this time. We do have some really good legit small breeders on Oodle, especially in San Diego! But they don't put a disguised phone number in their listings. They will reply to an 'I'm Interested' message and try to make arrangements for you to visit the breeder's home or kennel. Also, they will have a real Facebook profile, not a blank face. Additionally, real full breed puppies, even if they are not registered will cost more. I have noticed that PuppyFind, which is one of the other sources of puppy listings on Oodle (listings which show, but not posted on Oodle), seems to have a verification process for their puppy breeders. Maybe you should look there. Additionally, I know there is a pretty reputable puppy seller in Oceanside and National City. So perhaps you don't need to use any online classifieds. Please read the buyer section of our Safety Guidelines (link below my signature). Remember that a well-bred real pure breed puppy will always cost more than a few hundred dollars (even if it is not AKC or CKC registered). Never text or call as first way to contact a seller on any online classifieds website, always use their built-n messaging system if they have one. Never send or wire money in advance. Reply back if you have further questions. Regards, ***** T. Sr. Web Specialist - Abuse Support Oodle Marketplace www.oodle.com Report Listings FAQ: http://www.oodle.com/info/faq/#97 Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Safety Guidelines: http://www.oodle.com/info/safety_guidelines/

12/17/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They removed my ads for "Terms of use Violation" They said if I believed it was an error to contact them and they would get back to me with in 14 day They removed my ads for "Terms of use Violation" They said if I believed it was an error to contact them and they would get back to me with in 14 days. I have contacted numerous times over a six month period with no response. I have asked numerous times for a response to what "Term of use" I violated, why would I be suspended? Nothing... I give them access to my personal information, where is my response?

Desired Settlement: I would like them to either tell me what I have done, at least acknowledge me or allow me to post ads again.

Business Response: Initial Business Response /* (1000, 7, 2015/12/16) */ Hello ********* ********* (**********@yahoo.com), Thanks for contacting the Marketplace support desk at Oodle. We do apologize for not seeing the messages you sent to our support desk repeatedly. I have found some of the messages. I will reply to your latest submitted request for assistance (CS-XXXXX Why am I flagged) and I am also submitting this substantially similar message to the BBB Online Complaint form which you filed in November #XXXXXXXX). Oodle has been experiencing trouble receiving messages from and sending messages to some customers. Some Oodle customers, especially with @Yahoo and @AOL addresses, are having trouble communicating through the Oodle support tracking system (****@mail.oodle.com). I will send this message twice to you. First time, I am using our ticketing system and second time I will send a a direct message sent through the Oodle Abuse inbox. If (in the future) you send in a new message using an @yahoo.com email address and you do not receive an automated reply within 20 minutes, it is possible that our system did not receive the message. Please try sending again using a different email address. Please read this Oodle FAQ article about this problem: http://www.oodle.com/info/faq/#1. I have reactivated your suspended account and your listings are in expired status. Oodle is working vigorously to keep scammers off of our site. We sincerely apologize if your account was mistakenly caught by our system and suspended. After an investigation, I found that you were suspended last spring (April 4, 2015) after sending a response to a potential buyer inquiry through the Oodle Messaging system. For some unknown reason, I am not able to see the content of that reply of yours so I am unable to tell why the system marked it as a violation of terms of use. If you still have a copy of that message and wish me to investigate, you could forward it to our abuse at oodle.com email and I will attempt to find out why it triggered the automated suspension. Reply back if you have further questions. Regards, ***** T. Sr. Web Specialist - Dispute & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Safety Guidelines: http://www.oodle.com/info/safety_guidelines/ *Common causes for Suspension of Accounts and Listings* http://www.oodle.com/info/terms/ Terms of Use, Section 4. User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services http://www.oodle.com/info/contentpolicy/ Content Policies, Prohibited Behavior Keyword Stuffing. You may not include lists of keywords in your listing for the purpose of matching against unrelated search queries. Over Posting. You may not post multiple listings where the content is substantially similar to existing listings. This includes posting the same ad to multiple regions. Initial Consumer Rebuttal /* (2000, 10, 2015/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/10/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I have tried to get my account reactivated. I was flagged for advertising puppies in 3 different cities even though they really in 3 cities. I have advertised for years on Oodle. I currently have a litter of puppies that are in three different cities. I got flagged for positing in all 3 cities. I am now trying to get unflagged, reactivated, or deleted so I can start over. No one will respond and the e-mail to dispute is a circular loop, bringing you back again to the same message.

Desired Settlement: re-activate or delete my account so I can start over.

Business Response: Initial Business Response /* (1000, 5, 2015/11/24) */ Hello **** ********, Thanks for contacting the Marketplace support desk at Oodle. My apologies for the delay in responding to your requests for assistance. I have investigated thoroughly and found that the main problem is that you have been posting in several different towns in your region. Our system is mainly automatic and can't understand that your puppies are housed in several different locations in South and North Carolina. Oodle has a rule about posting only local-based listings. The other problem is that you recently attempted to post with a different email address, which gives all the listings a negative score. I have deleted the listing you posted from the @yahoo.com account which is connected to your Belleauwood alpaca farms Facebook account. Oodle has a rule that you can't post with more than one account to try to get around the posting limits or security measures. The exact quote in the Terms of Use and Content policy rules is at then end of this message. I would say it should be OK to post Alpacas from that account, but not to post your ***********s using that account. I have reactivated your ********** *********** listing(s) that were posted with your icloud.com email address. I will try to 'whitelist' your account, but I can't promise this won't happen again. Going forward, please only use new images with newly-posted listings. Don't re-use any images. It is also suggested that you title each listing with the name of the puppy as well as the breed, so that your listings don't appear from the search page to be for the same puppy. Oodle is working vigorously to keep scammers off of our site. We use automated and human review to assist us with that task. We sincerely apologize that your listing(s) were mistakenly caught by our system and tagged for removal. We also apologize that it is so hard to reach someone for assistance. I am submitting this message to the BBB Complaint form and I will also send this message through your most recent Marketplace Ticket: CS-XXXXX "Dispute removal of listing XXXXXXXXXX". So you should receive a reply from ****@mail.oodle.com - please add that email address to your contacts/allowed senders list). If your listings are caught in the future, please file at least one Dispute form from your My Listings page. Then if you don't hear from someone with 3-4 business days, please reply back to the "Marketplace Ticket: CS-XXXXX ..." message and I will try to assist you. Reply back if you have further questions. Regards, ***** T. Sr. Web Specialist - Dispute & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Safety Guidelines: http://www.oodle.com/info/safety_guidelines/ *Common causes for Suspension of Accounts and Listings* http://www.oodle.com/info/terms/ Terms of Use, Section 4. User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services http://www.oodle.com/info/contentpolicy/ Content Policies, Prohibited Behavior Keyword Stuffing. You may not include lists of keywords in your listing for the purpose of matching against unrelated search queries. Over Posting. You may not post multiple listings where the content is substantially similar to existing listings. This includes posting the same ad to multiple regions.

11/4/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: They flagged my post and suspended my account and after so many of my attempts to contact customer service, still absolutely no response My ads have been removed and my account has been suspended. I have emailed customer service several times and so far no response at all! I have been using Oodle for posting ads for years(i have two accounts) and i was very happy with the service until the mid of last year when my ads were suddenly flagger and removed. I thought i have done something wrong with my older account and hence created a new one. But my ad was also flagged with the new account. I have even asked my friend to try to post it for me but still no luck. Then i emailed customer service for several times using both "contact customer service" for my account suspension, as well as "dispute removal" for my ads removal. However, after so long, I got absolutely no response at all! I am no really frustrated with Oodle's customer service. Firstly, they don't have a direct phone line which people can reach. secondly, it seems like they never reply back or even trying to address the questions raised by customers. In the automatically replied email I got from Oodle, they mentioned that they will only contact us when it's appropriate. I am really confused about what they mean by appropriate and i think it is absolutely appropriate for me to at least get to know why my ads were flagged as well as why my account was suspended

Desired Settlement: I desperately need to get in touch with this company and i hope they can provide me a strong argument on why ads were flagged as well as why my account was suspended, and more importantly, why it was inappropriate to reply to me after me sending so many inquires to their customer service. If they fail to do so, then I would like to have both of my accounts reactivated and all flags been corrected.

Business Response: Initial Business Response /* (1000, 5, 2015/10/02) */ Hello ***** (*************@gmail.com), Thanks for contacting the Marketplace support desk at Oodle though BBB Complaint #XXXXXXXX. We apologize for the long delay in responding to your repeated requests for assistance. I will also reply privately (via our ticketing system (****@mail.oodle.com)) to your most recent message sent to our support team on Ticket CS-XXXXX. That message will have more specific information about why your posting account and listings have been suspended. If you have been posting on Oodle for years, your account would have an older record than that which exists for your email posting account: (*************@gmail.com). Please reply privately to the CS-XXXXX message with a list of *all* the email addresses you have used in the past to post pet listings on Oodle.com. We would especially be interested in the email address you have used to post listings for the longest period of time. Another concern is that the current account you are using to post your listings doesn't seem to be connected to a real Faceobok profile/timeline account. We need to know more about your business to turn your posting account back on. Please reply to my message (sent on Ticket CS-XXXXX) with specific information about your cattery, including a website, if you have one and/or a Facebook business page. Oodle is working vigorously to keep scammers off of our site. We apologize that your account and listings *** have been mistakenly caught by our system and tagged for removal. I look forward to hearing back from you with specific answers to my questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Initial Consumer Rebuttal /* (3000, 7, 2015/10/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) The following is a copy of the email that I have reply privately to ticket CS-XXXXX on 10/20/2015 Dear *****, Thanks so much for getting back to me on this manner and I can't express how much I appreciate you writing back to me cause i have been so frustrated with my experience in the past couple of months with Oodle and I was so desperately trying to get hold of someone who can help me out on this. The very initial account with Oodle was under the email address of *********@gmail.com. After years using it, it was suspended out of a sudden without clear reasons. Then I used couple of different email addresses to created new accounts trying to see if it was a problem with my post or a problem with my account(************@gmail.com, *************@gmail.com, ****************@gmail.com and *********@gmail.com, ************@gmail.com) and none of them worked. Every time I post, it's flagged right away. I have even asked my friend to post it for me but still no luck. Please let me know how I should proceed to dispute this policy violation cause I am a really seller and I can swear I am not violating anything. For all of these years, the only kittens breed that I have sold are siberians. All of my kittens are old than 2 months and all the people who are interested had came on site at least once to make the pick and all associated medical history papers were provided. I have already successfully rehomed 3 kittens in the current litter with recycler.com and I can provide you with their name and contact informations if needed to prove to you that I am a serious seller. I have to say I don't even know how I got into this violation manner. Sincerely, ***** Final Business Response /* (4000, 9, 2015/10/12) */ Hello ***** ****, Thanks for your reply. All of the listings you posted with these accounts couldn't have look more like a scammer's listing if you had really tried. You disguised your email; you posted listings from several different locations in the San Francisco Bay Area; you used random letters in the title and descriptions of your listings; you used the same image for all of the listings. We recognize that you *** have seen a proliferation of scam listings on our website, and so you thought that was the way to get your postings live, but in the end doing that only made your posts look like our decision to ban you was correct. I still need more information from you about the actual location of your cattery/home. Please reply to this message and let me know exactly where your cattery or home/office is located. I don't need your exact address, but I do need to know in what city/town the kittens are located. In addition to all those emails you named in your message, we have found two additional email addresses that used the same listing image and phone number (for the listings). This is the full list of gmail addresses that are linked to your original posting account. You also connected most of these accounts to different bogus Facebook profiles. ********************************************************************************************************* To resolve your problem, I have deactivated all accounts except for your original account from 2013: *********@gmail.com. If you no longer have access to that email address, please reply back and let me know that. I needed to take this action in order to prevent your bad listings from affecting the new (hopefully) good listings that you will be posting in the future. I also noticed that it looks like the Facebook profile connected to this account is not a real personal timeline/profile. If you have a real personal Facebook profile, please log into that Facebook account and connect your Oodle account to your real Facebook profile when you post your new listings. Additionally, if your business has a Facebook Professional (Business) Page, please send me a link to that. I can also connect that to your posting account. Please post new listings for your current and/or upcoming litters using your original email address (*********@gmail.com - if you still have access to that email account). Please use unique images of your kittens when you post new listings. Do NOT re-use images from older litters (ever). If you decide to 're-post' an expired listing, always edit the listing to show current images of the kittens as they look now. If you are advertising an expected litter, please take a new image of the sire and dam and use those images for the listing. When you are done posting the listings, please respond to this message (via Marketplace Ticket CS-XXXXX), I will try to take a look to make sure it all is looking good. By the way, we also recommend that you use a watermark to prevent your images from being stolen and used by scammers. If you need information about how to do that, please let me know by replying to this message. I have also sent this message to you through the Oodle Customer Service ticketing system (CS-XXXXX Urgent, please read!). Reply back to this message using Ticket CS-XXXXX to let me know answers to my outstanding questions and to let me know if you have further questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help http://www.oodle.com/info/terms/ Terms of Use, Section 4. User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services http://www.oodle.com/info/contentpolicy/ Content Policies, Prohibited Behavior Over Posting. You *** not post multiple listings where the content is substantially similar to existing listings. This includes posting the same ad to multiple regions. Final Consumer Response /* (4200, 13, 2015/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Hi *****, Thanks for getting back to me again. Please see below for point-wise addressed questions: "All of the listings you posted with these accounts couldn't have look more like a scammer's listing if you had really tried. You disguised your email; you posted listings from several different locations in the San Francisco Bay Area; you used random letters in the title and descriptions of your listings; you used the same image for all of the listings. We recognize that you *** have seen a proliferation of scam listings on our website, and so you thought that was the way to get your postings live, but in the end doing that only made your posts look like our decision to ban you was correct." I has been trying so hard to get contact with customer service when the problem occur in the very first time with my originally email that created the account. But i didn't hear back anything. So i was trying to figure out what has happened on my end and how come other people would be able to post it while I couldn't. Then you can image how this went eventually. "I still need more information from you about the actual location of your cattery/home. Please reply to this message and let me know exactly where your cattery or home/office is located. I don't need your exact address, but I do need to know in what city/town the kittens are located." I used to be living at my ******* house for the past 2 years so previous kittens litters were kept there as well. I have started to live at my ********* apartment to save commuting time to work starting from the end of the last year. My boyfriend has a house at ********** so we are actually thinking about to rent either one out sometimes this year to save some cost. My cats currently are kept at my ********* apartment but depends on which location we chose to rent it out in the near future, I might take them to the ********** house. "We have found two additional email addresses that used the same listing image and phone number in addition to all those you named in your message. This is the list of gmail addresses that are linked to your original posting account. You also connected most of these accounts to a different bogus Facebook profile. ********************************************************************************************************* " I have to admitted that things were going really chaotic in the end where I don't even remember how many gmail and facebook accounts I have created in the end related to this. Sorry about this. "To resolve your problem, I have deactivated all accounts except for your original account from 2013: *********@gmail.com. If you no longer have access to that email address, please reply back and let me know that. I needed to take this action in order to prevent your bad listings from affecting the new (hopefully) good listings that you will be posting in the future." Yes, this email account was the very first one I used and I have used it for long period of time without any problems. This is actually my personal email account and I still actively use it now. "I also noticed that it looks like the Facebook profile connected to this account is not a real personal timeline/profile. If you have a real personal Facebook profile, please log into that Facebook account and connect your Oodle account to your real Facebook profile when you post your new listings. Additionally, if your business has a Facebook Professional (Business) Page, please send me a link to that. I can also connect that to your posting account." The facebook connect to this account is my facebook account. I don't really use facebook that often plus I wasnt able to use this email to post on oodle for almost a year after getting so many violations so I abandoned this facebook account and choose to make it to look in that way so that people that i known of wouldn't be able to think I am doing something crazy. All of my previous clients have my phone number as contact information cause i have been using this number for over 10 years and this is also the best way to get hold of me. I don't have a business since I am not breeding cat for living. "Please post new listings for your current and/or upcoming litters using your original email address (*********@gmail.com - if you still have access to that email account). Please use unique images of your kittens when you post new listings. Do NOT re-use images from older litters (ever). If you decide to 're-post' an expired listing, always edit the listing to show current images of the kittens as they look now. If you are advertising an expected litter, please take a new image of the sire and dam and use those images for the listing." Currently all of my kittens have been rehomed so I have nothing to sell. However, I have still tried to post a new listing for testing purpose to make sure it would work. I will remember not to use old images any more. That might be the main reason that my ads were removed in the first place. "When you are done posting the listings, please respond to this message (Marketplace Ticket CS-XXXXX), I will try to take a look to make sure it all is looking good." I have posted one(ID XXXXXXXXXX), and it was flagged right away (but i have never used this picture before because the face of the kittens in this picture were cut, is it because of the basket? so I can no longer post pics with kittens and basket?) and then I changed the picture and post another one(ID XXXXXXXXXX) and the pic in this post has never been used before(since i got part of my head in the pic). Just to double confirm that I should have no problem of posting later on as long as I use a most recent picture for every time i post, is that correct? "By the way, we also recommend that you use a watermark to prevent your images from being stolen and used by scammers. If you need information about how to do that, please let me know by replying to this message." Yes, I would like to know how I can do that! Sincerely, *****

9/25/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Ads get posted and flagged immediately. Disputed removal of both ads, haven't heard back from first ad in more than a week and disputed 2nd last night I am here to complain about the faulty ad system and the slow response time to my disputes. I first posted an ad for Akita puppies on 7/10/15, ID#XXXXXXXXXX, which was immediately flagged, though I have checked guidelines and do not see how it has violated any. I have not heard from this first dispute and it is now more than a week. I posted a second attempt on 7/16/15, ID#XXXXXXXXXX, which was also flagged immediately for no apparent reason. I have recently contacted Oodle for that ad, but my issue here is that my ads are flagged immediately upon creation though many other scammers' ads run rampant on the site, and the response time to ad removal disputes is incredibly slow. I am not a full-time breeder and this litter was accidental, but I have heard good things about Oodle from several friends who all assured me that it would be the most popular site to list the puppies on. I can also give proof that I am a real person selling real puppies. Therefore, I find it atrocious that obviously fake puppy adssporting bad English (including but not limited to a random string of letters like sdlkgh), requesting 'text only', and using pictures from Googleare able to do their business.

Desired Settlement: Since I am not able to reach Oodle on its suggested channels I have decided to lodge a complaint on BBB. Hopefully, I will get a response, as I have seen some recent complaints receive. The resolution that I am seeking from the business is the reinstatement of the second ad (ID#XXXXXXXXXX). Before posting it, I believe it set the location automatically to ********, though it should be in *************. I would like to edit that but cannot since the listing is flagged. Regarding the phone numbers, the number on the second ad is the newest and most used. I lost the other two phones sometime between 7/10 & 7/16/15. Just to clear up some things beforehand.

Business Response: Initial Business Response /* (1000, 15, 2015/09/09) */ Hello **** *****, Thanks for contacting the Marketplace support desk at Oodle. My sincere apologies for the extended delay in responding to your repeated requests for assistance with this matter. I have contacted you privately through your Dispute Listing Removal form that you submitted to Oodle support in July. That message was sent to you through our JIRA ticketing system (CS-XXXXX). If you have specific questions or comments, please reply back to that message. I am not able to activate your listings at this time as your account is not connected to your Facebook profile. For trust and safety and engagement reasons, we require a connection to a genuine Facebook profile in order to manually post and edit listings. Not being connected to Facebook is the reason your listings were removed. At the time you click to post your listing, the system pops up a screen and requests you to log into Facebook. If you are already logged into Facebook, it will ask you to grant permissions to our Facebook app. We do not/will not share your posting activity on Facebook without your explicit permission (request). I have deleted the listings, so that should you choose to post another pet listing in the future, the current violations will not negatively affect your new listings. Reply back if you have more questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help

9/25/2015 Problems with Product/Service | Read Complaint Details
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Complaint: This company is a scam and i want my information taken off this site. I responded to an ad on oodle,know they are sharing my facebook and email account.

Desired Settlement: I want oodle to close my account and stop sharing my imformation.

Business Response: Initial Business Response /* (1000, 15, 2015/09/09) */ Hello Mr. *******, My sincere apologies for the long delay in responding to your repeated requests for assistance. I have replied to your original request for assistance through the Oodle support ticketing system 'JIRA'. Unfortunately, I cannot be certain you will receive that message and so I am also replying in full on this Better Business Bureau Complaint form. I have deleted/deactivated your account with Oodle. We do not gather or retain any of your personal information. Nor does Oodle post or share on Facebook without your explicit request to do so. Any public comments you have made are no longer visible on Oodle. If you shared a listing on Facebook, you will need to delete the Facebook post or limit who can see the post manually. You may have granted permissions on Facebook to our website. Please visit your Application Permission settings page to delete those permissions (currently, you will find them under the name 'toGather'). This is the link to your Oodle profile which is now no longer available: http://www.oodle.com/profile/*****-*******/XXXXXXXX/ Private messages sent to sellers through the Oodle "I'm Interested" messaging system hide your email address from the recipient for privacy and safety. When a person responds or publically comments on an active listing, the person's Facebook profile name and profile image will be shown on the public comment. When a listing is removed from search results, the comments are also removed from public display. Again, my apologies for the delay in responding to your request for assistance. Reply back to this message if you have further questions. Please note that Oodle has been having trouble receiving communications to/from our community members who use @yahoo.com and @aol.com email addresses. Here is a link to an Oodle FAQ about that problem: http://www.oodle.com/info/faq/#1 Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help

9/10/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: My account has been suspended. They will not respond to my emails asking for a reason. It has been 7 months with no response and several attempts. I have sold kittens and puppies on Oodle for a long time with no problems. One day I tried listing and it immediately removed my listing saying it was in some kind of violation which it did not explain. My listing was no different than the ones I have posted in the past so I tried to list again and the same thing happened. I tried several attempts at contacting oodle to find out what the problem was but I never got any response. Customer service is not only horrible but it doesn't even exist! I am very frustrated at the lack of response and I know there was nothing wrong with the ad I was posting not to mention that even when I tried to post a bedroom set, it too was immediately flagged and removed! What good is the business if it has no customer service?? I have been a customer on that site for years and now I can't use it at all and they won't even tell me why. VERY FRUSTRATED! One of the listings removed was #XXXXXXXXXX that was in February 2015

Desired Settlement: I would like my account reinstated.

Business Response: Initial Business Response /* (1000, 5, 2015/09/09) */ Hello ***** *******, Thanks for contacting the Marketplace support desk at Oodle. I will also send this same message to you through our JIRA ticketing system (CS-XXXXX). It looks as though your account was suspended by our automated system in November 2014. We had a rule in place at that time which caused this to happen. That rule has since been deactivated. We have reactivated your suspended account and listing(s). All of the listings are now listed as in Expired status. Oodle is working vigorously to keep scammers off of our site. We sincerely apologize that your legitimate listing(s) were mistakenly caught by our system and tagged for removal. I noticed that it looks like your husband attempted to post listings for you in June and July this year. Oodle has a rule against attempting to evade our Terms of Use and Content Policies by using a different email address. I have deleted those listings so that they will not affect your future listings. Please let me know if he wants to have his Oodle account deleted/deactivated. This is more information about the Terms section that pertains to that issue http://www.oodle.com/info/terms/ Terms of Use, Section 4. User Conduct You agree not to post, email, otherwise make available Content that: Has misleading email addresses or other manipulated identifiers to disguise its origin Is from more than one member account Circumvents or attempts to defeat any security or verification measures relating to use of the Site or Services Oodle removes many scams automatically before they ever become active, but (obviously) we are not able to prevent every posted scam from being activated in our search results. We would really appreciate the assistance of our community of buyers and legitimate sellers to report the real scams that they may see in our search results. To report a scam, log into your Oodle account. Click the gray gear icon on the listing's detail page > Choose Report as: Spam/Scam > Add a short statement why the listing looks like a scam and click Submit. It usually takes more than one report to take a listing down automatically, but if the listing already has a high negative score, it will be suspended and added to our queue for human review. Reply back if you have further questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Initial Consumer Rebuttal /* (2000, 7, 2015/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

8/7/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I have used oodle successfully to sell my maine coon kittens for the past couple years. Suddenly every ad I post is immediately flagged. I have used oodle to sell my maine coons for the past couple years and never had any issues. I post ads several times per year. Suddenly all my ads are immediately flagged and I cannot contact oodle and get no response from my emails. I have not violated any terms. I am a reliable, reputable breeder and not a scammer. Why are my ads always flagged?

Desired Settlement: I want my ads reinstated and I want the flagging to stop.

Business Response: Initial Business Response /* (1000, 5, 2015/07/21) */ Hello **** *****, Thanks for contacting the Marketplace support desk at Oodle. I am responding to you both through the BBB Complaint form and through your recent ticket CS-XXXXX Dispute removal of listing XXXXXXXXXX. Please note that we have been having trouble receiving requests for support messages from people whose email domain is @yahoo.com. Please visit our FAQ for more information: http://www.oodle.com/info/faq#5 . As a result of this problem, we did not receive all the dispute forms you submitted. We apologize for the inconvenience. I have investigated your issue and have reactivated your account and the three most recent listings. Two of them are still indexing, one of them is active already. I think I found the problem that originally caused your account to be tagged for terms violations, and I am working to resolve the problem. I did notice that after you were tagged, it looks as though you tried to post the same listings using different email addresses. This is a violation of our Terms of Uuse (http://www.oodle.com/info/terms/) and Content Policies (http://www.oodle.com/info/contentpolicy/ . Those accounts have been suspended/deactivated and the listings have been removed, so that they will not affect your future listings. Reply back to the CS-XXXXX ticket if you have further questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help

7/29/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: i have tried several occassions to list my litter of basset hound puppies on the site and unable to cause of policy violations and i dont know what OODLE.COM , SUSPENDED MY ACCOUNT FOR POLICY VIOLATIONS HOWEVER I HAVE NOT VIOLATED ANY POLICY , I HAVE SUMITTED REQUEST FOR REVIEW WITH NO RESPONSE I HAVE USED OODLE.COM FOR SEVERAL YEARS WITH NO PROBLEMS , THEN IN AUG. OF THIS YEAR THEY SUSPENDED MY ACCOUNT FOR POLICY VIOLATION AND I HAVE SENT NUMEROUS REQUEST FOR RESPONSE FOR AN EXPLAINTION WITHOUT ANY REPLY. MY COMPLAINT IS THAT THEY ACCUSE OF ME BEING A SCAM BUT IN FACT I AM A LEGIT. BREEDER WHOM HAS IN HOME BRED FOR 10 YEARS WITH ALOT OF REFERENCES , IF ANYONE ASK FOR THEM . HOWEVER EVERY TIME I TRY TO POST THEY CLAIM I HAVE VIOLATED A POLICY , I HAVE READ OVER SAID POLICY SEVERAL TIMES , AND I HAVE NOT DONE ANYTHING WRONG , I HAVE SENT MY TELEPHONE #S AND EMAIL ADDRESS FOR THEM TO REPLY TO , AND THEY DO NOT THINK ENOUGH OF A LONG TIME CUSTOMER TO EVEN TRY TO FIX THIS PROBLEM . I WOULD APPRICATE A RESPONSE AND A REACTIVATION OF MY ACCOUNT .AND WOULD LOVE AN EXPLAINTION OF WHAT THEY THINK I HAVE DONE WRONG .THANK YOU FOR YOUR PROMPT ATTENTION. Desired Settlement ATTENTION , EXPLAMATION AND REACTIVATION.

Desired Settlement: i would like to be able to list/sell my puppies on the oodle website as i would like. i always provide a health cert. for each pup, shots, 8 weeks. too.********

Business Response: Initial Business Response /* (1000, 15, 2015/07/13) */ Hello BBB, We have responded to the complainant directly with the following email. Re: Marketplace Ticket CS-XXXXX: BBB Complaint Case# ******** (Ref#XX-XXXXXX-XXXXXXXX-X-XXX) ***** added a comment - 03/Jul/XX XX:XX Hello ******** **** (***************@yahoo.com), Thanks for contacting the Marketplace support desk at Oodle. My sincere apologies for the extended delay in responding to your request for assistance through the BBB. I am sending this message through our JIRA ticketing system (****@mail.oodle.com) and through our Abuse email box. I don't find any Dispute requests in our system for your posting account. I think this may be because of the new DMARC enforcement that has been affecting the receipt of our Yahoo and AOL customers' help requests. For more information about that, please read this FAQ: http://www.oodle.com/info/faq#5. I am wondering if you used to post on Oodle.com using a different email address that ended with @seidata.com? And it looks like you may have also attempted to post with another @yahoo.com email address? In order to make sure that I can completely resolve this problem for you, I would like to know if those email addresses are ones you have used in the past to post. In the meantime, I have reactivated your account and your most recent suspended listing. We are working vigorously to keep scammers off of our site. We sincerely apologize that your listing was wrongly caught by our system and tagged for removal. I hope to hear back from you soon. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help

7/29/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: In placing legitimate ads with Oodle, ads are immediately removed citing "policy violation". I have not violated any policy. They will not respond. I've been attempting to advertise on Oodle for many months, each time my ads are immediately removed citing "policy violation". I have disputed removals, written Ooodle numerous times; tried to repost to no avail. I've tried rewriting my ads and asked Oodle to please advise me as to what I'm doing that's triggering removal. They will not respond. I provided Oodle with my information - they could contact me anytime to prove my ads are legitimate. Nothing. I've asked Ooodle why they are allowing obvious scam ads for puppies, apartments and blatant ads for illegal drugs but they are discriminating against my ads - and those scam ads are still up and running. I've waited until my "removed" ads have run their 30-day course and tried posting new ads - these are immediately removed (they only allow 4 ads to run consecutively). It doesn't matter what I post, my ads are removed. Here's an example of a non-response from oodle "Thank you for using Marketplace. Unfortunately, one of your listings was disabled because it violated Marketplace Content Policies. Policy violations are reported by our community and by automated tools that detect suspicious behavior. To see which listing was disabled, visit My Listings and if you feel your listing was removed in error, you can request re-activiation. Best, Oodle Team" I responsed to this statement requesting re-activiation because there wasn't a policy violation - no further correspondence from Oodle was ever received. I've rewritten and receive "tickets" stating they will respond if they feel like it - they don't. Also, my ads have always allowed correspondence via phone or email even though Oodle does not allow interested parties to correspond directly - they must pass ******** through Oodle with Oodle's anonymous email - my email address a legitimate consistent (year after year) address. This is an extremely frustrating and unprofessional company to try to work with. This has been going on for months. I've been more than patient but Ooodle is obviously has no intention of responding.

Desired Settlement: I would just like to place my ads. I do not want to go through all the work of placing an ad and have it removed for unknown violations. I would like to have Oodle examine their software and how it affects businesses trying to advertise legitimately; responding to requests for ads to be reinstated if removed due to Oodle's inaccurate assessment of a policy violation when one doesn't exist - especially when one is trying to get hold of Oodle for an extended period of time and is just ignored. I have written Oodle no less then 20 times in the past months. Contacting Oodle through BBB shouldn't be necessary but I'm hoping for a positive outcome.

Business Response: Initial Business Response /* (1000, 15, 2015/07/13) */ Hello BBB, We have communicated the following to the customer directly through our support ticketing system: RE: Marketplace Ticket CS-XXXXX Dispute removal of listing XXXXXXXXXX ***** added a comment - 05/Jul/XX XX:XX Hello ****** ***** (********@comcast.net ), Thanks for contacting the Marketplace support desk at Oodle, through the Better Business Bureau. My sincere apologies for the extended delay in responding to your repeated requests for assistance through the Oodle listing Dispute system. I am sending this message through our JIRA ticketing system (****@mail.oodle.com) and through the BBB complaint form on their website (although the complaint has been already been closed). I have read your submitted Disputes and will respond only to this one. I will simply close the others. I can see you have used our system for several years and have never had a community complaint submitted against your listings. Oodle requires a connection to a valid Facebook profile/timeline. If your account is so private that our system can't use your name and image on the listings you post, then we have an even harder time telling the pet scammers from the real people. I will reactivate your account, but please reconnect to a real Facebook profile/timeline. If you also have a Facebook business page, please reply and send me a link to that page and I will connect it to your posting account so that our system will then use that image and name as your posting information. You will still need to keep your personal account connected to Oodle on an ongoing basis in order to manually post and edit your listings. I also noticed that in the past (not recently) you posted your listings using more than one email address (through eBay Classifieds). I am going to deactivate those email addresses. If you want to know which addresses I am referring to, please reply to this message privately. We recognize that there is a problem with spams and scams on our site, but our resources to prevent bad listings from becoming active are smaller than needed. That is why we sometimes catch legitimate posters (especially in high-risk categories like puppies and kittens for sale) when we really just want to catch scammers. When you see listings that are obviously illegal or that you can tell are scam puppies or kittens, please let us know by Reporting it to us. Click the gray gear icon on the listing details (sometimes also seen on the search results when you hover your mouse over a listing); choose Report as Spam/Fraud; add a comment about why you think it is a scam; provide your email address; and submit. It usually takes a report from more than one person to bring down a listing, but if the automated score' for the listing is high enough, one report will take the listing down immediately. If this happens again the next time you have puppies to sell, please submit a Dispute form (you should receive an auto-reply from ****@mail.oodle.com), and if it is not resolved within three business days, please send a message to our abuse at oodle.com email address - include the ID number of the disputed listing. I look forward to hearing back from you if you have further questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help Final Consumer Response /* (2540, 10, 2015/07/02) */ In response to BBB's email of July 1, 2015, this situation has NOT been addressed or resolved. I tried placing ads but received a message that my limit had been reached (?) even though I didn't have any ads running and all removed ads were over 30 days old. I tried again a couple weeks ago, placing one ad successfully then a couple days later attempted to place another different ad - it was automatically/immediately removed even though I had not violated any policy. As soon as the second ad was removed, the first ad was also removed for policy violations - again, I had not violated any policy. I wrote Oodle regarding both removals asking for the ads to be reinstated. Ooodle has not responded nor reinstated my ads. Oodle has not contacted me or responded regarding this complaint. The only change that has been made to my account is that all ads previously stated "policy violation" and now all ads (past & present) state "flagged" with the removal date.

7/29/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: When ever I try to post a limo for sale my listing gets automatically flagged for no reason. And I've already read terms & policies. When ever I try to post a limo for sale my listing gets automatically flagged for no reason. And I've already read terms & policies.

Desired Settlement: We just want to be able to post our limos for sale on your site....

Business Response: Initial Business Response /* (1000, 7, 2015/07/10) */ Hello *** ******, Thanks for contacting the Marketplace support desk at Oodle, through the Better Business Bureau. My apologies for the long delay in responding to your request for assistance. I amsending this message both through the BBB Complaint Form you filed and directly to you. I have investigated your issue and can see that you are posting for a brick and mortar sales company located in ***********, CA. The problem that your posting habits present is that you post your listings in many different cities in the US. Our system doesn't allow that and doing this is a violation of Oodle Terms of Service. Visit http://www.oodle.com/info/terms and http://www.oodle.com/info/contentpolicy for the guidelines. If you can change that habit, I can rehabilitate your posting account. Additionally, it looks like you have connected your Oodle posting account to a Facebook profile which does not represent a real person. We require a connection to a real Facebook account in order to manually post and edit listings. I have noticed that your business has a Facebook Business Page (https://www.facebook.com/**********************/info?tab=page_info). This information can be added to your Oodle account. If done successfully, your Oodle listings will point to your Facebook page as the owner of the listings instead of to the Facebook profile of the person who is actually posting. I will help you with that process, if you wish. In order to rehabilitate your account and hopefully prevent this from happening in the future to your posts please do the following. * First please connect your Oodle account to a real person's Facebook profile. That profile account should be someone who is an admin/manager of your Facebook page. To connect your account to a different Facebook page, please post a new listing or edit a new one. Make sure you are logged into Facebook as an administrator of your Facebook business page ** Be signed into your Oodle account and visit your Me > My Listings page. ** Edit your newest listing or post a new listing if one is available for sale. When you are asked to sign into Facebook, sign in as an admin for your Facebook business page. Be sure to NOT be in the state where you are "Use(ing) Facebook as ***********************" page. ** Once the listing is activated, visit Oodle again and go to Me > My Account to confirm that the correct profile is connected to your Oodle account. Next visit your Facebook Page and click Page Info. Scroll to near the bottom of that page and copy down the Facebook ID for your page. Reply back to this message and include that ID number in your message. Our support messaging is done through our JIRA ticketing system and I do not see any Listing Dispute message submissions from your email address. Please be sure to add our support ticketing system email to your contacts/safe senders list: ****@mail.oodle.com. You can't send directly to that email, but it should be allowed to send to you. Please let me know directly if you have any questions, or if my instructions are unclear, or if you encounter problems. I look forward to hearing back from you. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle Marketplace www.oodle.com Oodle FAQ: http://www.oodle.com/info/faq Oodle Help and Contact: http://www.oodle.com/info/help

6/10/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Oodle is not allowing me to post ads for German Shepherds. They allege "Policy Violations" however when I ask what the violation is they wont tell. I have an account with Oodle and use to not have any problems posting puppies for sale, however, within the past few months they remove any post I put and indicate "Policy Violation" I have tried to contact them to find out what the violation is, they will not return my emails and they have no phone. One of the ads removed is ID# ID: XXXXXXXXXX.

Desired Settlement: I would like to know how my ads are violating Oodle's policy.

Business Response: Initial Business Response /* (1000, 5, 2015/06/09) */ On X-XX-XXXX Oodle Abuse and Fraud Support team replied to Mr. ********'s (four) requests for assistance which were all created on June 3, 2015 via ticket number CS-XXXXX "POLICY VIOLATION **URGENT PLEASE READ**" We have not heard back from the Mr. ********. Until we received this complaint, we thought the issue was completed. As of today June 9, 2015, I can see he has manually deactivated the listing that was activated on June 3, 2015. If Mr. ******** has a problem with the way we resolved his issue, he should reply to us directly and let us know the problem. Below please find the substance of the message sent to Mr. ******** on June 3, 2015. === begin quoted text === Hello ***, Thanks for contacting the Marketplace support desk at Oodle. I have read all the messages you submitted to our support team this afternoon. My apologies, but Oodle is not set up to provide telephone support, and so I am unable to phone you to discuss this issue. We are working vigorously to keep scammers off of our site. We sincerely apologize that your listings were wrongly caught by our system and tagged for removal. We have reactivated your newest suspended listing. The older ones are now deactivated. (So that their status doesn't reflect badly on your account.) Just FYI, your posting account itself was never suspended. First you should know that we are working to tweak our rules so that fewer listings like yours will be wrongly caught. But doing that is going to take some time. We use many automated rules and also human reviewers. Both the machine and human reviewers can make mistakes, so I have a few suggestions for your listings to try to prevent this from happening in the future. If one listing is suspended and you file a dispute, please be patient. If you ***'t get a response within 3 business days, please send a message to abuse at oodle.com. Once a listing has been suspended, if you must post a new listing, use a new description and title. Make it slightly different from the previous one, informative, but not too long. DO NOT copy/paste the description from an older listing. Use different/fresh photo images of the litter from the images you used in the listing that was suspended. And you should always use new/current photos of the ****/sire and pups for every new litter and posting. If you refer to your website in your description, only do it once. ***'t repeat your phone number in the description. I hope that some of the work we are doing to improve the system combined with the guidelines above will help keep your listings from being suspended in the future. Oh. Additionally, I noticed that you used to post using an @yahoo.com address (cc'd on this message). So I am including a notice for all @yahoo.com and @aol.com users who post on Oodle Marketplace. IMPORTANT ATTN: TO YAHOO AND AOL CUSTOMERS OF OODLEDue to a recent (X-XX-XXXX) DMARC enforcement policy change that has been adopted by Yahoo! (and AOL), we find that our customers who use email addresses that end with @yahoo.com and @aol.com are not always getting through to us. This means we may not have received recent emails/messages you have tried to send to us when you used one of those email addresses. For more information about this read: https://help.yahoo.com/kb/postmaster/yahoo-dmarc-policy-slnXXXXX.html. We are unable to make adjustments that will effectively resolve this problem for our Support ticketing system. So if you have a second email address (that is NOT @yahoo.com or @aol.com) we would suggest you communicate with our support desk using that email address (be sure to mention the address you use to post your listings). We apologize for the inconvenience. Reply back if you have any questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace === end quoted text === Initial Consumer Rebuttal /* (2000, 7, 2015/06/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) ***** T. from Oodle is correct, they did remedy the issue, I had filed the BBB complaint before I figured out they were not getting my messages because of my Yahoo mail account. I apologize to BBB and Oodle for not closing this case earlier. Thank you for your assistance.

6/3/2015 Advertising/Sales Issues | Read Complaint Details
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Complaint: Policy violation when I attempt to post my ad and immediately getting my ad suspended. Contacted customer support 8 times ...no responses! Oodle.com keeps suspending my ads. We are a licensed breeder in NH and have an A PLUS rating with the BBB. I have contacted oodle customer support, but phone and by email... AND by the dispute form more than 8 times. I never receive a response. This is unacceptable. We are not a scammer, but a legitimate breeder. There are MANY" obvious scams on this website yet those continue to show up. This is the second time this has happened to me and the last time it was cleared up. It is unfortunate that my record of reinstatement wasn't kept current. WE are legitimate and reputable breeders.

Desired Settlement: The only thing I am seeking is a reinstatment of my account and allow me to continue to publish my ads.

Business Response: Initial Business Response /* (1000, 7, 2015/05/19) */ Hello ******* *****, Thanks for contacting the Marketplace support desk at Oodle. We would be interested to know when you first contacted us (recently). I am fairly sure that the new enforcement of DMARC policy by AOL.com and Yahoo.com has prevented your submitted Dispute Listing Help forms from arriving into our email boxes. We apologize for the inconveience. If your business has a Gmail account, I would suggest that you consider switching to that for your Oodle.com account. :-( To contact our support desk in the future, please use a different email address and explain in the message what your other email address was. To answer your main question in this complaint... It looks as though your business may have used more than one email address to post listings beginning late last year (probably because one listing was removed for TOU Violations). Posting from another address to try to circumvent the system is a violation of the TOU, and it seems like the consquences snowballed after that. I also noticed that a few of your listings were targeted for Reporting by a community member, but after investigating I find that the community member's reports were not totally honest. The users who posted similar listings to you may have either stolen your images, or they may have really been posting for you. ***** H. (***********@aol.com) used some of the same photos as your listings. ***** B. (love4*****@yahoo.com) also used similar photos and descriptions. Were these your listings, or were the images stolen? If they did not post for you then it is possible that your images were stolen. In either case, I would recommend that you place a watermark over your listing images before you post them in the future. This will help prevent them from being stolen by scammers. In any case, we have activated you two most recent listings and I look forward to hearing back from you regarding this matter. If you receive a bounce message, please try to send from a different (non- @aol or @yahoo .com) email address. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace Initial Consumer Rebuttal /* (2000, 9, 2015/05/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for reactivating my account. I do have documentation of licensing, inspections etc if you would like proof of my credibility. It seems as if other breeders are targeting us and sending in false reports on us to get us removed from our advertising sources. How can I prevent this from happening again with Oodle? Will you keep my information current in your system to prevent this from happening? To answer your question, I have sent inquiries SO many times I have no idea when I first did so. I was removed once about a year ago, resinstated, then again about 2 months ago. I inquired at that time, always through my AOL account. Never received a response. Perhaps you should put that on your "contact us" information because it seems that MANY people are having the same issues in conctacting you. Thank you for answering and honoring my request for reinstatment. If you want the documentation I referred to please send me your email address so I may do so. ******* Final Business Response /* (4000, 18, 2015/05/29) */ Hello ******* *****, Thanks for contacting the Marketplace support desk at Oodle. We have reactivated your suspended listing. We are working vigorously to keep scammers off of our site. We sincerely apologize that your listing was wrongly caught by our system and tagged for removal. I can see from our records that you attempted to contact us directly using our Listing Dispute process. We did not receive your messages. We apologize for the inconvenience. Please read the message below for an explanation of what happened to your Dipute Listing messages. IMPORTANT ATTN: TO YAHOO AND AOL CUSTOMERS OF OODLE Due to a recent (X-XX-XXXX) DMARC enforcement policy change that has been adopted by AOL (and Yahoo!), we find that our customers who use email addresses that end with @yahoo.com and @aol.com are not always getting through to us. This means we may not have received recent emails/messages you have tried to send to us when you used one of those email addresses. For more information about this read: http://**************************************************************************/. We are unable to make adjustments that will effectively resolve this problem for our Support ticketing system. So if you have a second email address (that is NOT @yahoo.com or @aol.com) we would suggest you communicate with our support desk using that email address (be sure to mention the address you use to post your listings). We apologize for the inconvenience. Please send a message to us directly using a different (non-AOL address) if you have further questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace Final Consumer Response /* (4200, 20, 2015/06/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your system is terribly FAULTY. ONCE AGAIN my ad is in policy violation... ID: XXXXXXXXXX WHY DOES THIS KEEP HAPPENING? You have ALL OF MY information. There are a TON of OBVIOUS SCAMMERS on the Oodle site. I can go through them quickly and report ALL of them... Puppies being sold for a fraction of their value. Ads say TEXT ONLY, phone numbers with out of state numbers. I just posted a beautiful ad, stating to come to our LICENSED kennel and it is in a Policy Violation. WHY is this NOT getting corrected? I'm going to have to contact the BBB everytime I want to run an ad? Oodle brings us GREAT results, but this is a huge hassle for NO REAASON!! My email should be enough to verify we are a legit breeder!! PLEASE REACTIVATE MY AD AND MY FUTURE ADS. Thank you!! *******

6/3/2015 Delivery Issues | Read Complaint Details
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Complaint: Agreement to buy a puppy from ad, paid for puppy, no puppy delivered. Answered an ad for a Husky puppy for sale, after some discussion, I agreed to buy the puppy. Woman said she was in Idaho, could ship puppy to me in Seattle. Sent the money to her son in college in California through Money Gram. Agreed to ship puppy on Tuesday April 28, 2015. Got calls from *********** claiming to be the shipping company telling me to check my email for an urgent message. Message was to inform me that my puppy would be held by the "Pets Control Bureau" due to no insurance being purchased. They wanted $1900 up front, all refundable after I pick up the puppy. I told them I would not pay. Many texts from the "seller" stating this was not a scam and I just needed to pay the shipping company.

Desired Settlement: Seeking $450 refund

Business Response: Initial Business Response /* (1000, 7, 2015/05/18) */ Hello ****** *****, Thanks for contacting the Marketplace support desk at Oodle. We are very sorry to hear that you have had such a bad experience. I also apologize for the delay in responding to your complaint. We don't know of any way to get your money back, but since you have lost money, we recommend that you report the loss to the FBI's Internet Crime Complaint Center: http://www.ic3.gov/ . If you sent money within your own state or even to another state in the US, we would also recommend making a report to your local police. If I am able to find the listing and if it was posted on our site, we may be able to provide helpful information to an investigation by the authorities. I need more information in order to find and remove the listing from our search results page. You can reply to this message directly to *****@oodle.com with the subject: CS-XXXXX and try to answer as many of these questions as possible: 1. Where did the listing say the item was located (city and state or zip code)? 2. What was the exact title and price of the listing? 3. Telephone numbers: Did the listing have a telephone number in the description or embedded in the image? If yes, please let us know any telephone numbers you used to communicate with the seller. 4. If you exchanged emails with the scammer, it would be very helpful to have the email address/es. 5. Did you receive any emails from Oodle.com that have a link to the listing you responded to? If yes, please forward the whole message to *****@oodle.com. We try hard to keep scams off of our site. We use a combination of automated and human review, however the pet (and other) scammers have learned how to work around many of our automated detection systems. That's why we ask our users to let us know of problem listings by using the 'Report' link that can be seen when you click the gray gear icon. You can find the gear icon on the item details page for most listings on our site and for some listings (not posted on Oodle) you can see it when you hover over the listing in search results. If you see any suspicious listings (especially ones that have the same image or telephone number that you responded to), please Report them. When you mark listings using Report > Spam/Fraud, use your own email address (*******@earthlink.net) to let us know who you are and add a short explanation before you submit. The system marks the listing to be reviewed by our safety system. It usually takes more than one report from different users to remove any listing automatically, but if the listing already has a high automated score, it may take the listing down immediately. One last question. Have you attempted to contact us through our website yet? If yes, I am unable to find a record of it. If you used a different address, please let me know what email address you used. I look forward to hearing back from you with more details, so that I am able to find and ban the scammer who stole your money. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace

6/2/2015 Problems with Product/Service | Read Complaint Details
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Complaint: i have been a happy user of oodle for a few years until about a year ago i started getting policy violation notices on my add that did not violate any I HAVE NOT VIOLATED ANY POLICY , I HAVE SUMITTED REQUEST FOR REVIEW WITH NO RESPONSEI HAVE USED OODLE.COM FOR SEVERAL YEARS WITH NO PROBLEMS , THEN MY ADD,WHICH HAS ALMOST ALWAYS BEEN THE SAME STARTED GETTING FLAGGED WITHIN SECONDS OF POSTING. I DO ADMIT TO POSTING WITH A HEAD LINE OF LAB/LABRADOR WHICH MAY HAVE BEEN A VIOLATION AND ASK FOR YOUR FORGIVNESS AND THAT YOU ALLOW ME TO POST WITH YOUR COMPANY.I HAVE SENT NUMEROUS REQUEST FOR RESPONSE FOR AN EXPLAINTION WITHOUT ANY REPLY. I AM A LEGIT. BREEDER WHOM HAS IN HOME BRED FOR 12 YEARS WITH ALOT OF REFERENCES , IF ANYONE ASK FOR THEM . HOWEVER EVERY TIME I TRY TO POST THEY CLAIM I HAVE VIOLATED A POLICY , I HAVE READ OVER SAID POLICY SEVERAL TIMES , AND I HAVE NOT DONE ANYTHING WRONG. I WOULD APPRICATE A RESPONSE AND A REACTIVATION OF MY ACCOUNT .AND WOULD LOVE AN EXPLAINTION OF WHAT THEY THINK I HAVE DONE WRONG .THANK YOU FOR YOUR PROMPT ATTENTION-

Desired Settlement: PLEASE EXPLAIN WHAT I HAVE DONE WRONG SO THAT IT DOES NOT HAPPEN AGAIN AND ALLOW ME TO POST MY LEGITAMENT PUPPY ADD PLEASE.

Business Response: Initial Business Response /* (1000, 5, 2015/05/29) */ Hello ***** ********, Thanks for contacting the Marketplace support desk at Oodle. We apologize for the difficulty you have encountered when attempting to post your pet listings on the Oodle Marketplace. Oodle uses a combination of automated and human detection systems to determine when a manually posted listing may be violating our terms of use or may be a scam listing. You listings state that you will not respond by email. This is a common attempt by scammers to evade our detection of scams. Additionally, you put your disguised telephone number in your listing. Telephone numbers are allowed, but disguising your number is also seen by our human reviewers to be another attempt to evade our detection systems. After reviewing your full record, we can see that you have in the past be a sucessful puppy seller on our site in the past. I have activated your listings. Once activated, please edit your to make the changes recommended above. Since you attempted to post the most recent listing a few times, one or more of them may be automatically marked as duplicates. Duplicates cannot be edit, only deleted. I can see from our record that you attempted to use our Dispute process seven times on one of the listings. We have not received any of those listings. Below is an explanation of why that happened and how you can remedy this. IMPORTANT ATTN: TO YAHOO AND AOL CUSTOMERS OF OODLE Due to a recent (X-XX-XXXX) DMARC enforcement policy change that has been adopted by Yahoo! (and AOL), we find that our customers who use email addresses that end with @yahoo.com and @aol.com are not always getting through to us. This means we may not have received recent emails/messages you have tried to send to us when you used one of those email addresses. For more information about this read: https://help.yahoo.com/kb/postmaster/yahoo-dmarc-policy-slnXXXXX.html. We are unable to make adjustments that will effectively resolve this problem for our Support ticketing system. So if you have a second email address (that is NOT @yahoo.com or @aol.com) we would suggest you communicate with our support desk using that email address (be sure to mention the address you use to post your listings). We apologize for the inconvenience. Sincere regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace Initial Consumer Rebuttal /* (2000, 8, 2015/06/02) */ I WOULD LIKE TO SAY THANK YOU VERY MUCH TO OODLE FOR FIXING MY ADD ISSUES AND EXPLAINING WHAT I WAS DOING WRONG IN COMPLETE DETAIL. THANK YOU OODLE :)

5/29/2015 Problems with Product/Service | Read Complaint Details
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Complaint: Oodle refused to post an advertisement for my studio, then sent me a rejection letter filled with foul language before banning my account. I tried to make a listing on Oodle to advertise my freelance recording and photography studio. Nothing in my ad violated their TOS. However, within a minute of posting the ad, they banned my account, terminated the ad and then proceeded to send me a letter filled with foul and racist language. They then failed to give me a reason as to why my account was suspended since I had no TOS violations and was called an anti-Semitic slur word as a result, and was told my ban would be permanent now and that they "have nothing left to say to me, good by sic". Now I am left with a gap in my advertising system AND am deeply offended by the way this company had the audacity to treat me for inquiring into why they refused to post a perfectly legitimate advert with no violations of their own TOS!

Desired Settlement: I want an official apology issued by this company, and I want my suspended account returned to a normal status as I did nothing wrong. They sent me horrific text and hate speech in a response about the matter, and I demand that they apologize and restore my account as it seems they suspended me based on racist ideologies given the nature of their text.

Business Response: Initial Business Response /* (1000, 8, 2015/05/28) */ ***Document Attached*** Mr. ***** sent his first message to the Oodle support desk requesting assistance on May 18. The Oodle support desk responded to Mr. ***** on May 21, but even though we requested that he forward the email he received with 'foul and racist language' we have not heard back from him. Mr. *****'s account was never banned. His listing was removed by our automated detection system. His listing was re-activated on May 21st after his dispute request form was reviewed. Mr. ***** made a public complaint on Facebook in a review of Oodle where he made similar accusations regarding a reply from Oodle containing 'foul and racist language.' See attached image of his review which contains what he states is a quote. It makes no sense that Oodle would deliberately send such messages to our customers. It is possible that one of our email addresses was spoofed. We need to investigate to discover whether the message was really from Oodle. == BEGIN messages sent via Oodle Support desk == == ON May 21, 2015 Oodle support sent this message from Ticket CS-XXXXX == Hello Mike *****, Thanks for contacting the Marketplace support desk at Oodle. We have reactivated your suspended listing. We are working vigorously to keep scammers off of our site. We sincerely apologize that your listing was wrongly caught by our system and tagged for removal. Reply back if you have further questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace == Later on May 21, we sent this message 2015 from Ticket: CS-XXXXX == Hello ***** Thanks for contacting the Marketplace support desk at Oodle. None of our automated email are deliberately programmed to contain any kind of slur. That would be crazy for us to do! Naturally, if you did receive such an email and it really came from our mail servers, we sincerely apologize. Please forward the email you received (with the headers intact) to *****@oodle.com. I will investigate. email removed for the purpose of this form to prevent spam I have already reactivated your listing. I need to make some changes in our automated rules in order to prevent the problem you encountered from happening again. One of the problems was the links you placed in your post. They should not have been tagged as being suspicious. I will see what I can do to resolve those problems. I look forward to hearing back from you. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace === End of quoted messages Naturally, we are very interested to see a forwarded version of the email (with the headers intact) so that we can investigate whether there really was a breach in our Oodle servers. We are still waiting to hear back from Mr. *****. Sincere regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support www.oodle.com Oodle Marketplace Support Ticket number: CS-XXXXX and CS-XXXXX Initial Consumer Rebuttal /* (2000, 10, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied but I will NEVER use Oodle again due to the nature of the emails they sent me. I did indeed forward the offending email yet it was never responded to for over 3 days, then I received a Mailer Daemon response meaning the email they wanted me to send it to did not exist or was taken offline. I sent it again and Google sent me a message saying that a technical error created a delayed delivery for 48 hours, after 48 hours, I was notified that the email had been cancelled due to a critical error on the receiving end. All other messages from Oodle after this point were automatically deleted as I had my domain's email provider permanently ban their network, IP address and other forms of communication from contacting me to prevent any further incidents against our company.

5/28/2015 Billing/Collection Issues | Read Complaint Details
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Complaint: Oodle suddenly removed my ad, suspended my account, and informed former clients of my removal, but did not send me any notice. To whom it may concern, I am writing regarding Oodle.com suddenly and without warning removing my ad and suspending my account registered with email: ********@yahoo.com, on May 6, 2015, citing a 'policy' and 'terms of use' violation as the reason. I have, to the best of my knowledge, not infringed on any of Oodle's policies, as the ad had been running for several weeks beforehand without problem, and the account has been up since 2011. I am also writing because as of yet, I have not received any notification of this problem, and I was alerted yesterday by a former client from three weeks ago, who was confused by a message they received regarding my ad's removal. This is defamation of character and invasion of privacy, I am honest in my dealings and now I am under suspicion due to Oodle's cautionary messages. I would like for Oodle to explain what the problem is, and for it to be fixed as soon as possible, as this is a time-sensitive matter. Please respond, thank you.

Desired Settlement: I wish for Oodle to explain their reason for my removal, and for some way to fix this problem. If this was in error, I wish for my email to be whitelisted in order to prevent this from happening again. I would also like for Oodle to warn me, and not former clients, about any problems with my ad and/or account.

Business Response: Initial Business Response /* (1000, 7, 2015/05/26) */ Hello *** **********, Thanks for contacting the Marketplace support desk at Oodle. We have reactivated your suspended Oodle account and your current listing. We are working vigorously to keep scammers off of our site. We sincerely apologize that your listing was wrongly caught by our system and tagged for removal. *TIPS* (to prevent this happening in the future) When you re-post your listing, please edit the listing to add new/current images of the pups you are selling. Should this happen again in the future, please log into your Oodle account and visit Me > My Listings find the listing that has been removed due to terms of use violations and click the 'Dispute' link. Fill in a form and Submit to contact our support desk directly. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace Initial Consumer Rebuttal /* (2000, 9, 2015/05/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for reactivating the account and your attention to this matter.

4/17/2015 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased a yorkie puppy named ****. I contacted supposilyt The owner and transport company . I was told to send a moneygramfor $350.00 then the pu I never got the puppy whom was supposed to be flown from ********** state, I was told to givevanothe $600 for pet insurance. I was scammed, I conta ted oodles.com with these pthie phine number under two other listening. The n6mber isXXX-XXX-XXXX. I told oodle I was scammed, they continue to keep the listenings on their site. This is false advertisement and againust the law. Apparently they kniw abiut this and should bebheld liable. I later found out individuals doing this are out of camerin, africa using theoodle site, they should checked these individuals out and see if they are ligite. I would like my $350 back from oodle.com since they continue to let these criminals post on their site. A lot of indivuduals are being scammed. Im have all the emails and recipts of the money I paid

Desired Settlement: I feel this company is liable since thy aare permitting this illegal activity

Business Response: Initial Business Response /* (1000, 5, 2015/03/31) */ Hello ********* *******, Thanks for contacting the Marketplace support desk at Oodle. My sincere apologies for the delay in replying to your message. We are very sorry to hear that you have had such a bad experience. I will also send a copy of this same message directly to you. We don't know of any way to get your money back, but since you have lost money, we do recommend that you report incident to the FBI's Internet Crime Complaint Center: http://www.ic3.gov/. If you sent the moneygram to somewhere in your own state, you may also want to report to your local police. Since the listing has already been removed, I am not able to find the exact listing you responded to by texting...unless it is also the same as one of the listings you contacted first by using the 'I'm Interested' button to contact the 'seller'. I am able to see the listings you reported to our system as using the same phone number. I can also see all the listings you responded to by using the Oodle 'I'm Interested' button. I was able to remove all the listings with the telephone number (XXX-XXX-XXXX) you mentioned that you texted (from your report in your message of X-XX-XXXX to Oodle support). We don't have a way to prevent a phone number from being posted in a listing description. The email address you mentioned in the message you sent to us (Ticket ********** **********************@gmail.com has never been used to post a listing or otherwise communicate on our website. Unfortunately, we will never be able to automatically spot all scams before they are active in our search results. That's why we depend on our users to let us know of problem listings by using the 'Report' link (which you did). Again, we are sorry to hear of your loss and thank you for letting us know. Sincere regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace (CS-XXXXX)

2/2/2015 Problems with Product/Service | Read Complaint Details
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Complaint: OODLE.COM , SUSPENDED MY ACCOUNT FOR POLICY VIOLATIONS HOWEVER I HAVE NOT VIOLATED ANY POLICY , I HAVE SUMITTED REQUEST FOR REVIEW WITH NO RESPONSE I HAVE USED OODLE.COM FOR SEVERAL YEARS WITH NO PROBLEMS , THEN IN AUG. OF THIS YEAR THEY SUSPENDED MY ACCOUNT FOR POLICY VIOLATION AND I HAVE SENT NUMEROUS REQUEST FOR RESPONSE FOR AN EXPLAINTION WITHOUT ANY REPLY. MY COMPLAINT IS THAT THEY ACCUSE OF ME BEING A SCAM BUT IN FACT I AM A LEGIT. BREEDER WHOM HAS IN HOME BRED FOR 10 YEARS WITH ALOT OF REFERENCES , IF ANYONE ASK FOR THEM . HOWEVER EVERY TIME I TRY TO POST THEY CLAIM I HAVE VIOLATED A POLICY , I HAVE READ OVER SAID POLICY SEVERAL TIMES , AND I HAVE NOT DONE ANYTHING WRONG , I HAVE SENT MY TELEPHONE #S AND EMAIL ADDRESS FOR THEM TO REPLY TO , AND THEY DO NOT THINK ENOUGH OF A LONG TIME CUSTOMER TO EVEN TRY TO FIX THIS PROBLEM . I WOULD APPRICATE A RESPONSE AND A REACTIVATION OF MY ACCOUNT .AND WOULD LOVE AN EXPLAINTION OF WHAT THEY THINK I HAVE DONE WRONG .THANK YOU FOR YOUR PROMPT ATTENTION.

Desired Settlement: ATTENTION , EXPLAMATION AND REACTIVATION.

2/2/2015 Problems with Product/Service | Read Complaint Details
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Complaint: OODLE.COM , SUSPENDED MY ACCOUNT FOR POLICY VIOLATIONS HOWEVER I HAVE NOT VIOLATED ANY POLICY , I HAVE SUMITTED REQUEST FOR REVIEW WITH NO RESPONSE I HAVE USED OODLE.COM FOR SEVERAL YEARS WITH NO PROBLEMS , THEN IN AUG. OF THIS YEAR THEY SUSPENDED MY ACCOUNT FOR POLICY VIOLATION AND I HAVE SENT NUMEROUS REQUEST FOR RESPONSE FOR AN EXPLAINTION WITHOUT ANY REPLY. MY COMPLAINT IS THAT THEY ACCUSE OF ME BEING A SCAM BUT IN FACT I AM A LEGIT. BREEDER WHOM HAS IN HOME BRED FOR 10 YEARS WITH ALOT OF REFERENCES , IF ANYONE ASK FOR THEM . HOWEVER EVERY TIME I TRY TO POST THEY CLAIM I HAVE VIOLATED A POLICY , I HAVE READ OVER SAID POLICY SEVERAL TIMES , AND I HAVE NOT DONE ANYTHING WRONG , I HAVE SENT MY TELEPHONE #S AND EMAIL ADDRESS FOR THEM TO REPLY TO , AND THEY DO NOT THINK ENOUGH OF A LONG TIME CUSTOMER TO EVEN TRY TO FIX THIS PROBLEM . I WOULD APPRICATE A RESPONSE AND A REACTIVATION OF MY ACCOUNT .AND WOULD LOVE AN EXPLAINTION OF WHAT THEY THINK I HAVE DONE WRONG .THANK YOU FOR YOUR PROMPT ATTENTION.

Desired Settlement: ATTENTION , EXPLAMATION AND REACTIVATION.

12/23/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I dont know how to get this fixed without fileing this. they wont answer anyones emails. I had to file a complaint last year to get same issue fixed I just tried listing ads on oddle & it wont work & they get canceled asap. last year i had the same problem & had to file a bbb complaint. & they fixed it. now i tried to list again after not using there site for several months & it is doing the same thing. they wont answer any emails to fix this. last year i waited several weeks before i filed the complain. this time i dont want to wait weeks on them. i hope they can get this fixed quick. thank you. my email is **********@aol.com & it is linked to my facebook account with same email address. thanks again.

Desired Settlement: would like my account fixed "all 4 ads i tried to list" so i dont have to go through this every time i want to list a puppy. thanks

Business Response: Initial Business Response /* (1000, 7, 2014/12/04) */ Hello ****, Thanks for contacting the Marketplace support desk at Oodle through the Better Business Bureau. Our support system has not seen any requests for assistance or Dispute removal messages from you since last February. Did you contact us using the Dispute tool recently? Or did you contact us directly about this issue using a different email address? At the time you posted these listings we were taking all Pet listings down due to a need for us to control scammers. It is my understanding that the problem has since been somewhat resolved and new manually posted pet listings are not set to be removed immediately any longer. Reply back if you have further questions. Regards, ***** T. Sr. Web Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace

12/18/2014 Billing/Collection Issues | Read Complaint Details
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Complaint: Ad placement denied, but no response from them as to why I tried to place an ad involving puppies I have for sale. They denied it twice, claiming a generic "Policy Violation" message, but when reading their policies, there was nothing in my ad that violated anything. I tried to contact them more than six time to dispute it, and I never got anything more than an automated reply saying thank you, your complaint has been received. I have read other complaints on your website and see that Oodle is having trouble with scammers placing false pet ads. Though this happens on not just their website, but many websites, that is no reason to 1. NOT respond to any of my emails. 2. Deny legitimate sellers from posting their ads. What I would like is better customer service when someone has a complaint. Someone should have responded to all my email complaints. And I would also like to post my ad, so I can try to find new homes for my puppies. In summary, their policy for handling scammers who post false puppy ads by denying EVERYONE (even legitimate) sellers the ability post is a very poor business practice. And, considering that scammers are everywhere online, not just scamming with false pet ads, but also other types of false ads, banning only sellers of pets seems discriminatory and not well thought out. You ban everyone or you ban no one. OR, you do what other websites have done and place a nice big fat red warning sign, informing potential buyers of ANY type of merchandise (not just pets), what sort of things to watch out for so they don't get scammed! Now, I would like to place my ad, please.

Desired Settlement: I want to post my ad, and I want them to rethink their business practice of banning everyone who wants to place a pet ad just because their are scammers.

Business Response: Final Consumer Response /* (2000, 5, 2014/12/18) */ Mrs. ******, This issue has currently been resolved. Although Oodle never contacted me, I did log on one day to notice that they had allowed the posting of my puppy ad. Thank you. Sincerely, **** *******

11/17/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I have successfully placed ads thru this company's website for the last 2 yrs until 2 weeks ago. When my ads were suddenly removed & claim violation? Pets: Cats: Young: Persain/Turkish Angora

Desired Settlement: I have successfully placed ads thru this company's website for the last 2 yrs with no problems until 2 weeks ago. When my ads were suddenly removed & claim I did some kind of violation? I have been disputing it since but no one seems to care to help with no response to my requests. It all started when they were forcing me to accept an app on my ipad (which I didn't)when I have placed ads on there in the past. It then cause me to have dupilicate ads and will not let me remove them to start over only to keep disputing the removal which basically freezes your account. These ads I have are VERY time sensitive and needs to be address in a timely manner. They claim I am trying to duplicate them when in reality I have a litter of kittens that I was sending updates on but NO duplicates. Can you please smack them on the head for me to get them to pay attention to their customers who keep sending help requests with even a phone number to call so they would know it's not a scam. Thank you

Business Response: Initial Business Response /* (1000, 5, 2014/10/30) */ This message was sent to the customer through the Oodle.com Ticketing system (From: ****@mail.oodle.com) today XX-XX-XXXX: Hello ******* ***** (************@prodigy.net), Thanks for contacting the Marketplace support desk at Oodle. I all of your recent messages sent to our Dispute center. I have also read all of your recent Dispute and posting problem messages. Please accept my apologize for the long delay in responding to your requests for assistance. Oodle.com does not provide telephone support at this time, so I am unable to phone you. However, I believe this message will answer your questions. First, as regards the problems you have encountered when posting new listings or re-posting and editing older listings. We have not had the opportunity to update our site in several months, and so Oodle.com may not provide the best experience on Mobile devices. You are correct to not install the Oodle Marketplace App. I believe it would direct you to the desktop to post a listing, which would just be an added frustration. :-( As a result, please stick to using a desktop Internet browser for posting on Oodle. If you encounter problems using Internet Explorer, please update your Chrome or Firefox browsers to the latest version and try using that. You may have noticed that we have had an increasing number of pet (especially puppy and kitten) scams showing on our website over the last several months. In order to try to resolve this, we tightened up some of the automated rules (in August and September). Then on October 15th, we took steps to prevent all manual posts from becoming active in the pets category to bring the problem under control. We posted an announcement about this change near the top of our FAQ file here: http://www.oodle.com/info/faq/. By the way, the mere mention of shipping will cause our human reviewers to be concerned. We are making a case-by-case exception for known legimate pet breeders. I have read through your past exhchanges, and I believe you are a legitimate breeder. I have added your account (************@prodigy.net) to the exception list. I have reactivated your recent listings. When a listing shows as being in violation of terms of use, it can't be edited. Reply back if you have further questions. Again, we apologize for any inconvenience which may have been caused by our lack of timely responses. Sincere regards, ***** T. Sr. Web App Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace

11/6/2014 Problems with Product/Service | Read Complaint Details
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Complaint: motorhome for sale on Jaxed.com. referred to owner using Oodle.com. $2,500 retirement $ paid. requested refund. stopped responding. used green $pak On 10/1/14 Saw motorhome for sale under Jaxedmash (Jaxed.com) clicked info, referred me to Oodle.com asked if I was interested. I pressed interested button. On 10/1/14 received e-mail from <********************************@email.oodle.com> Received another e-mail from them <*******************@anon.oodle.com> on 11/2/14 moving on with the deal. Owner (****** ******** <*****************@gmail.com> ) e-mailed me back additional pictures of motor home on 11/2/14 (I have copies of all correspondence. Said I paid only $2,500 she would ship it to me at no expense to me and I would have 15 days to inspect and decide if I wanted it. She said I needed to pay GoogleWallet so that both of our interests would be safe. They would hold the funds until I decided to either take or return the motor home. She gave me the fax number. She said the motor home was in ********** **** at this time. 11/3/14 was told to send her information with renda *********** address *** ******* Dr. *********** PA XXXXX, United Statesname, address, phone committing to deal she indicated that we would use Google Wallet so that neither one of had to worry about payment process. Received email from <************@safe-mail.net> telling me that the order has gone through giving me a transaction # of XXXXXXXXX Phone # X-XXX XXX XXXX and ****** *********** address of *** ******* Dr, ************** XXXXX, United States Email indicated <************@safe-mail.net> then Google Wallet <*******@orders-consultant.info> told me to get a Money Pack and send them the 14 didgit number (5 cards at $500 each to total $2,500) They told me to fax all of this to X-XXX-XXX-XXXX. I did. They got the money, then Brends e-mailed me back saying I needed to send another $1,000 for insurance costs for the motorhome. At that time I was suspicious of a scam, e-mailed both ************@safe-mail.net and ****** asking if this was a scam. Spoke to some one at "google walled (number above) they said it was not a scam but normal. Still didn't feel comfortable. They said that the motor home was going to be held up at the shipping company until the $1,000 was paid. They indicated that the shipping company was

Desired Settlement: I just want either the motor home (so I can inspect it and decide if I want it or not) or the $2,500 I sent them, that's all Fairness

Business Response: Initial Business Response /* (1000, 5, 2014/10/21) */ Hello ******* *****, You have reached the Marketplace support desk at Oodle. My name is *****. I am sorry, but Oodle.com does not provided telephone support, and so I can't telephone you. I looked for but did not find any previous messages from your email address (*******@interact.ccsd.net ) in our support ticketing system, otherwise I would email you directly. We are very sorry to hear that you have had such a bad experience. I have taken steps to remove the scam listing(s) you responded to from our search results page. In addition, the user who posted the listing has been banned. However, the scammer can easily create a new email address and re-register with our website. We don't know of any way to get your money back, but since you have lost money, we recommend that you report the loss to the FBI's Internet Crime Complaint Center: http://www.ic3.gov/ . This website also has good information about avoiding online fraud. If you sent money within your own state or even to another state in the US, we would also recommend making a report to your local police. Since I was able to find the listing and it was posted on our site, we may be able to provide helpful information to an investigation by the authorities. If they will investigate, please have them contact us using the email address *****@oodle.com) and refer to ticket number CS-XXXXX. Again, we are very sorry to hear that this happened to you. Reply back through the BBB form if you have further questions. Regards, ***** T. Sr. Web App Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace

10/3/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: These people are scamming people all over internet. They scammed me out of $500. They are still scamming people. Something needs to be done. I purchased a puppy online off of oodle and never recieved the puppy. Something needs to be done to get these people caught!!

Desired Settlement: $500

Business Response: Initial Business Response /* (1000, 5, 2014/09/17) */ Hello ***** ****** (and the BBB, Thanks for contacting the Marketplace support desk at Oodle. We very are sorry to hear this happened to you. Since you have not contacted our support team directly, I do not have enough details to tell exactly which listing that you replied to was the one which scammed you. I found two different listings that you recently replied to which you reported. Both were scams and I have taken steps to remove the listings from our search results pages. In addition, each of the users who posted them have been banned. However, the scammer can easily create a new email address and re-register with our website (and has). I am working to remove all of the associated listings that I can find, it will take several hours. I need more information to determine which one of those listings was the one you contacted. One is titled: 'Jilqret Male and Female English Bulldog Puppies' with a phone number of (XXX) XXX-XXXX in the description. The other listing you reported was titled: "hnvvi AKC French bulldog puppies" with a phone number of (XXX) XXX-XXXX in the description. Which of those listings did you actually respond to? We don't know of any way to get your money back, but since you have lost money, we recommend that you report the loss to the FBI's Internet Crime Complaint Center: http://www.ic3.gov/ . If you sent money within the US, we would also recommend making a report to your local police. If I am able to find the exact listing, we may be able to provide helpful information to an investigation by the authorities. I look forward to hearing back from you. Regards, ***** ** Sr. Web App Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace

9/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: i have a huge compilant with oodle pet ad section there are flake ads in pet section where there are scrammers asking send money to africa i email oodle support and i told them there are several ads in the pet section asking people to send money for a dog to africa and i even flag the ads the ads are still up and oodle dont reply you back and insist on keeping these flake ads up they simple dont care

Desired Settlement: no settlement

Business Response: Initial Business Response /* (1000, 8, 2014/08/26) */ Hello BBB, Thank you for notifying us of this complaint. We appreciate the concern of our user ******** ********. We believe that is under the mistaken impression that using the 'Report' link on our website is way to contact our support team. It is not. I have records that she has reported may different listings as scam/fraud, which we really appreciate. We have a limited number of human reviewers to go through the manually reported listings and we try to take them down as soon as we can. If the customer wants to communicate with us, she needs to do so through our Knowledge Base Contact forms. I don't have any record that she has contacted us directly using the same email address as she submitted with this form. Here is a link to the FAQ/Knowledge Base Contact form that will help her: ******************************************* (HINT: most contact forms have an option to show the contact us form if you click the 'This did not answer my question' link near the bottom. Sincere regards, ***** T. Sr. Web App Specialist Abuse and Tier 2 Oodle.com

9/11/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: OODLE.COM is listing my house for rent. My house is not for rent. People keep coming to my door to ask about it. OODLE is posting pictures of my house They are using photos from our MLS listing for their fraudulent rental listing.

Desired Settlement: REMOVE THE fraudulent listing.

Business Response: Initial Business Response /* (1000, 8, 2014/08/26) */ Hello Mr. ******, Thanks for contacting the Marketplace support desk at Oodle. My apologies for the delayed response as I was on vacation for most of August. Oodle Marketplace is a website that allows users to post and comment on listings in a social context. In addition we collect classifieds listing data and are a search engine for online postings. Many posting websites either submit their data to us or allow us search their site in order to increase the exposure of their customer's ads. I have removed the listing from the Oodle database. It will take about 90 minutes to be completely removed from all search results pages. In the case of your listing, Oodle received the listing from a source website: http://housesforrent.com. The scam listing is still showing on that website: http://www.housesforrent.ws/listingXXXXXXX.aspx with the contact listed as '*** ***'. I sent a Contact form to that website to ask them to take it down. I suggest that you visit the website's contact form and submit a second request yourself (http://www.housesforrent.ws/contactus.aspx). Once again, my apologies for the delay in responding to your request. I did not receive any direct message from your email address regarding the removal of your listing prior to the time we received this BBB complaint form. Regards, ***** T. Sr. Web App Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace

9/10/2014 Delivery Issues | Read Complaint Details
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Complaint: I purchased a **** motorcycle ******** from the web site and did as instructed and never received the merchandise. all was paid in full. no # for co 2012 ******** motorcycle never received the merchandise and paid in full as instructed to. transaction number is XXXXXXXX purchased on 07/24/14 paid 1000 down then final payment of 3200 was paid on 7/25/14 got not that they received final payment and that I should receive the bike within 2-4 business days and till this date nothing.

Desired Settlement: the 4200 dollars that I sent for the motorcycle that I never recieved

Business Response: Initial Business Response /* (1000, 7, 2014/08/25) */ Hello Mr. ****** ****, The Oodle Marketplace support desk has received your complaint through the Better Business Bureau. We have no record of having received any communication from you directly. I was able to find the listing you responded to and have removed it from our search results (Title: Suzuki Hayabusa 2012 $4200). I have attached a screenshot of the listing. I investigated every motorcycle listing you responded to through our 'I'm Interested' form and have noted that each listing (all of which were extremely under-priced) was posted by a scammer. We have banned the scammers from posting on our site, but we can't prevent them from creating a new email address and posting new listings using the new email addresses. We don't know of any way to get your money back, but since you have lost money, we recommend that you report the loss to the FBI's Internet Crime Complaint Center: http://www.ic3.gov/ . Unfortunately, we will never be able to automatically spot all scams before they are active in our search results. That's why we depend on our users to let us know of problem listings by using the 'Report' link that can be seen when you click the gray gear icon which shows on the item details page for listings hosted on our site. When you choose to Report the listings as 'Spam/Fraud' and add a short explanation before you submit, it will make sure the listing gets reviewed by our safety system. If you wish to contact us directly with questions, please use this Help form: ******************************************* with CS-XXXXX in the subject line on the form. Again, we are sorry to hear of your loss and thank you for letting us know. Regards, ***** T. Sr. Web App Specialist - Tier 2 & Abuse Support Oodle.com www.oodle.com Oodle Marketplace

3/7/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: they closed my account & I cant find out why. I cant list my items. they say respond within 14 days & did but no reply back. oodle has bad cust servic they closed my account & I cant find out why. I cant list my items. they say respond within 14 days & I did but they never reply back. oodle has bad cust service. facebook should get rid of oodle when they treat us like this. no phone # to call or anything.

Desired Settlement: I want my account reopened. us normal people can not get out accounts fixed. maybe BBB can get it fixed. I searched & a lot of sellers are having same problems. PLEASE HELP ME BBB. PLEASE ?

Business Response: Initial Business Response /* (1000, 5, 2014/01/29) */ Hello ***** ********, Thanks for contacting the Marketplace support desk at Oodle. We received your Better Business Bureau complaint. We have many tools that we have implemented to prevent scammers from posting on our website. Your account was suspended because your listings were flagged by our automated system, and then reviewed and found to be violating our terms of use. You violated our Terms of Use in the following way(s): * Using images of pups that do not seem to be actual unique images of the pups you are selling. * Multi-region posting - The general rule is one item or service, one ad (you did not break this rule). It is also against the rules to post in more than one city, or region. Your pups must be posted in the same town or city, where they are kenneled. Additionally, we determined that your Oodle posting account was connected to a fake Facebook profile, this increases our suspicion that your account may be used for scamming users Here is a link to our Terms of Use: http://www.oodle.com/info/terms and link to our Content Policies: http://www.oodle.com/info/contentpolicy/ We will consider the reinstatement of your posting account if you do the following: 1. Connect your Oodle posting account to your real Facebook personal profile/timeline. 1a. To do this, you can log into your Oodle account and visit Me > My Profile, then in the Connect with Facebook section, disconnect the current 'Anjuls Huskys' Facebook profile and connect a real Facebook account. 2. Since we understand that many businesses do want to sell on our site and that there may be privacy issues, we would be glad to assist you in connecting a Facebook Business Page to your Oodle posting account AFTER you have connected your account to the Facebook profile that is an administrator of your Facebook business page. 2a. Here is a link to Facebook's Help page about Facebook Pages: https://www.facebook.com/help/XXXXXXXXXXXXXXX/ 2b. Facebook does offer the ability to change a personal account into a Page. 2c. Why to convert a personal account to a Page: https://www.facebook.com/help/www/XXXXXXXXXXXXXXX?rdrhc 2d. How to convert a personal account to a Facebook Page: https://www.facebook.com/help/www/XXXXXXXXXXXXXXX I hope this information is helpful and makes the situation more clear. Reply back to this message if you have further questions or once you have connected to a real Facebook profile. Regards, ***** T. Sr. Web Application Specialist - Tier 2 & Abuse Support Final Consumer Response /* (4200, 16, 2014/02/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not worried about having my oddle account linked to the facebook anymmore. to much trouble. I had hillsboro on my ads so that the crazy people on here wouldnt know right where i live. to many crazy people on the internet. & hillsboro is less than 1 mile from my house. within 1 mile i have 4 towns that meet together. hillsbor, mo. dittmet, mo. morris mill, mo. 1 block away. & cedar hill, mo. I will close this complain after i give you time to read this. probly tuesday. but i didnt really understand what i am supposed to send you to link them but am not worried about it anymore. that tells them where i live & is to much info for the crazy's on here. i am a single female & now my facebook has to much info on where i live since i had to change it. it is bad enough i have to let people come out when that buy a puppy, "dont feel safe sometimes" & i dont like giving to much info on where i ive unless i know they are comming to buy 1. thats why i put hillsboro, it is only a mile away from my house but then the crazy's would think i live 1 mile down. i just have to be careful with being a single female. i just didnt understand why i have to list it so presisely. scammers dont usually put a working phone # on there ad & you can tell by the way they talk they are not a real seller. I am a good breeder. my puppys are like my kids. they have ac in the summer & heat in the winter & they have a tv with DOG TV & a radio. they have it made. & then my account gets closed saying i am a spammer. it just got me upsetits not right. you should make it where we have to call in or something. not just close our accounts when i have puppys to sell. sorry for any inconveince i have caused but i did nothing wrong. & i just kinda gave up on oddle, figured nothing would get fixed. but i unlinked the page a few weeks ago but it shows they r still linked on my page. but i think i would get less wierd people bothering me if they r not linked. do i get more exposer with them linked. is there any benifit with them being linked ? I DONT WANT TO GIVE OUT MY HOME INFO. THANKS, **** Final Business Response /* (4000, 11, 2014/02/21) */ Hello *****, Thank you for your response. I see that you have adjusted the name on your Facebook page. I mentioned to you previously that if you would Create a Page for your business, and send me the information so that we could connect it to your Oodle account, you would benefit in two ways. 1) You would have a better way to market your pup breeding business and 2) our automated and human review system would be able to easily see that you have a professional business presence on Facebook. This would be a way to more permanently resolve part of the problem with your listings in our system. At this point, I can re-activate your account, but this doesn't mean that your account will not be caught in the system in the future again. Additionally as regards the other two problems: * *Images* - Using images of pups that do not seem to be actual unique images of the pups you are selling. ** Please use only images of the actual pups you are selling in the future, our human review team will always notice those images which are re-used from one listing to the next Or they can see when a image has been found on the internet. * *Multi-region posting* - As I mentioned, it is also against the rules to post in more than one city. I checked the maps and I can see that both Dittmer and Hillboro, MO are very close together and that both are very near St. Louis. I am reactivating your account now. Regards, ***** ** ps. My apologies for the delay in my final response. I was out of office for a couple of weeks.

11/5/2013 Problems with Product/Service | Read Complaint Details
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Complaint: ****** is use your website to run a scam. The website Kerrville Texas but she is in Paris France friends pay 250 for the bir and she did not send I want ****** remove from your website

Desired Settlement: I want ****** remove from your website so 3 she is running a scam the website says Kerrville Texas but she is in Paris France friends I paid 250 pay 250 and did not receive my bird bird pall her website before she rip someone else off.

Business Response: Initial Business Response /* (1000, 6, 2013/10/17) */ Hello ******* ********* *** (********@gmail.com), We are very sorry to hear that you have had such a bad experience. We did find that you contacted our PR address once with this issue on Oct. 5. **at message was misdirected and we will now also respond directly through that ticket. We have now taken steps to remove the listing from our search results page and the posting account has been banned from our system. However, there is nothing to prevent the scammer from setting up another alias email address and attempting to post on our website again using a new email address. We don't know of any way to get your money back, but since you have lost money to the scammer, we recommend that you report the loss to the Internet Crime Complaint Center: http://www.ic3.gov/ If you sent money within your own state or even to another state in the US, we would also recommend making a report to your local police. I believe I found the original contact you made with the seller on 9-28-2013. I am able to find the listing, and so I may be able to provide helpful information to an investigation by the authorities. If you are in the USA, you can also visit the F**'s website for consumer information that might be helpful: http://www.ftc.gov/bcp/menus/consumer/tech/online.shtm We successfully identify and remove many scams every day. Unfortunately, we will never be able to spot all scams before they are active in our search results. **at's why we ask our users to use the 'Report' link that can be found by clicking the gray gear icon seen in the search results and on each listing details page. When you select to Report the listings with a comment on what is wrong, it will make sure the listing gets reviewed by our safety system. We always discourage online classifieds shoppers from paying in advance and using shipping. **is is one sure sign of a scam. From what I can see, you have actually asked sellers if they would ship to you. **is is especially discouraged when it comes to live animals. For more information about what we are trying to do about scammers and how to spot them, please visit our Safety Center: http://safety.oodle.com ***** ** Sr. Web Application Specialist - **er 2 & Abuse Support Oodle.com www.oodle.com Marketplace on Oodle and Facebook


Customer Review(s)

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2 Customer Reviews on Oodle
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