BBB Accredited Business since
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Tapjoy is a mobile advertising and monetization platform whose Mobile Value ExchangeÂ® model allows users to select personalized advertisements with which to engage for virtual rewards or premium content.
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A BBB Accredited Business since
BBB has determined that Tapjoy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Tapjoy include:
- Length of time business has been operating
- Response to 428 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||273|
|Total Closed Complaints||428|
Additional Complaint Information
Tapjoy came to BBB's attention in August 2008. A review of the company was done in March 2016. Complaints on file state that consumers complete offers in exchange for reward points for games, however, the rewards are not received. Consumers also state they have difficulty getting in contact with customer service.
A letter was sent to Tapjoy requesting they address the above issues as well as explain the rewards process, how consumers are notified these offers, and to provide the best way for consumers to get in touch with them.
BBB is currently waiting for a response.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||18|
Type of Entity
Business ManagementMr. Steve Wadsworth, CEO Mr. Brett Nicholson, VP, Operations
Number of Employees
Advertising - Mobile