This business is not BBB accredited.
Peck Bookkeeping & Tax Svc
Phone: (707) 263-7973 501 N Main St, Lakeport, CA 95453
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Peck Bookkeeping & Tax Svc include:
- Failure to respond to 1 complaint(s) filed against business
Factors that raised the rating for Peck Bookkeeping & Tax Svc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
California Tax Education Council
PO Box 2890, Sacramento CA 95812
Phone Number: (916) 492-0457
The number is A125701.
Type of Entity
Business ManagementMs. Florence Peck, Owner
Number of Employees
Products & Services
This company offers tax preparation, payroll and small business assistance.
THIS LOCATION IS NOT BBB ACCREDITED
501 N Main St
Lakeport, CA 95453 (707) 263-7973 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I hired ******for the 3rd year to prepare and file my 2012 taxes. She failed to do so or get an extension and never contacted me. ******sent me my prepared taxes via email on April 11, 2013. I was under the impression at that time my taxes would be e-filed before April 15, 2013. I followed her instructions for paying my CA state taxes when I spoke her her 2 days (Saturday, 4/13) before the April 15th tax filing deadline. At this point I have never once received a return phone call or email from****** . I have called since April probably 25+ times leaving voicemails and have sent numerous emails. I went by her office and no one was there. My step-father was able to catch someone at the office in June and he was told that an extension was filed for filing. He was also told that due to computer issues, she was behind in her preparations and that she would be contacting me. When I spoke to the CA Tax Board today (8/6/13) they confirmed that my 2012 taxes were never filed and an extension was never requested. I now must pay penalties and interest fees on top of paying someone else to prepare and file my taxes. I was unable to speak to anyone at the IRS to confirm that my federal was also not yet filed. All I ever wanted was a confirmation via phone or email about status so that I could handle my taxes separately if necessary.
Desired Settlement: If I am to pay fees, penalties or interest because Mrs. Peck failed to file my return in a timely manner, I feel that she should have to cover those costs.