Unlike baseball, it generally takes more than three complaints for Better Business Bureau serving Greater Maryland to call a company 'out.' But with dozens of complaints in the pipeline and with ties to an owner with a history for failing to address customer concerns, BBB is sharing reported business practices and background information on Team Uniforms 123, LLC of Millersville, Md.
"We have 29 pending complaints and counting," said Angie Barnett, president/CEO of BBB serving Greater Maryland. "We've documented a pattern of allegations from teams in more than 20 states that started their season without uniforms ordered and paid for with Team Uniforms 123. The company has failed to address BBB's concerns."
Before Team Uniforms 123, another Anne Arundel County company, Sports55was taking online orders for teams across the country. According to BBB records, the business was begun in 1999 and earned a similar pattern of unanswered customer complaints. Teams would place custom orders, along with payment in full, but would not receive uniforms until into or after the busy spring season. Sports55 had an F rating with BBB and was placed on "off limits" status by the Military Control Board at Ft. Meade. By December 2013, company officials contacted saying ownership by Kelly Burke and John Eberl had been transferred to Mary Wohlstein and the company name was changed to Team Uniforms 123.
While Team Uniforms 123 expressed interest during the transfer of ownership to resolve previously unanswered and unresolved complaints, it failed to do so. Mr. Eberl, who was the complaint contact for Sports55, was to assist with promised resolution. In February of this year, BBB received notification that all business relations between the two companies had been severed and that past complaints would be left unresolved.
Uniform Tips for Teams from BBB: