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Business ProfileforWindow Nation, LLC
Current Alerts For This Business
“Get a vacation voucher -limited to first 100 customers” Lacks clear and conspicuous Terms/Conditions for consumers to take advantage of the offer.
The Buy X Get X windows free (or similar offers). There are some terms and conditions, however, this offer is long term and ongoing and BBB Code of Advertising indicates that offers should not be so consistent that the pricing may be construed as standard pricing for products/services.
Additional business information
*BBB complaints take several months to a year to bring to positive closure.
*Complainants are coming back to BBB after the complaint has been closed for some time to request re-opening of closed complaint files that have still not been resolved.
*Allegations of poor customer service
*Delays in projects starting
*Projects are not completed in a timely manner
*Crews arrive with incorrect windows, damaged windows, missing items/parts/screens
*Phone calls/emails are not acknowledged or returned
*Crews do not show up for scheduled installs or repair visits (no call/no show)
*Sales presentations in which potential customers are told that WN employees will complete the installation when in actuality the jobs are subcontracted out.
*Requests for detailed contract/invoice breakdown to show consumers that "free" windows have in fact been free and not billed for are not addressed.
On 10/13/2022, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
At-a-glance
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 8110 Maple Lawn Blvd STE 335, Fulton, MD 20759-2696
- BBB File Opened:
- 7/17/2006
- Years in Business:
- 17
- Business Started:
- 7/7/2006
- Business Incorporated:
- 6/21/2006
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 124358 for this business, issued by Maryland Department of Labor. The expiration date of this license is 8/15/2024.
These agencies may include:
Maryland Department of Labor
500 N Calvert St Ste 401
Baltimore MD 21202
http://www.labor.maryland.gov/
BBB records show a license number of 2705178069 for this business, issued by Virginia Department of Professional and Occupational Regulation. The expiration date of this license is 5/31/2025.These agencies may include:
Virginia Department of Professional and Occupational Regulation
9960 Mayland Dr
Richmond VA 23233
http://www.dpor.virginia.gov/Boards/Contractors/
BBB records show a license number of 13VH11284700 for this business, issued by New Jersey Division of Consumer Affairs. The expiration date of this license is 3/31/2025.These agencies may include:
New Jersey Division of Consumer Affairs
124 Halsey St
Newark NJ 07102
https://www.njconsumeraffairs.gov/Pages/default.aspx
BBB records show a license number of 104611 for this business, issued by Pennsylvania Office of Attorney General. The expiration date of this license is 11/6/2025.These agencies may include:
Pennsylvania Office of Attorney General
16th Floor, Strawberry Square
Harrisburg PA 17120
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- Ms. Yang Chang, Chief Strategy Officer
- Ms. Lauren Tosi, Senior Vice President
- Mr. Fred Cooper, CFO
- Mr. Jeff Beck, CEO
- Contact Information
Principal
- Mr. Jeff Beck, CEO
Customer Contact
- Ms. Yang Chang, Chief Strategy Officer
- Ms. Lauren Tosi, Senior Vice President
- Mr. Jeff Beck, CEO
- Additional Contact Information
Phone Numbers
- (877) 843-3001Other Phone
- (888) 817-9461Other Phone
Website Addresses
- (877) 843-3001
Customer Complaints
532 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
03/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
537 Customer Reviews
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Most Recent Customer Review
Tina S
04/16/2024
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