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Keil Tree Experts, Inc.

Phone: (410) 771-4896Fax: (410) 584-924010823 Veneer Ln, CockeysvilleMD 21030-2150 Send email to Keil Tree Experts, Inc.

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BBB Accreditation

A BBB Accredited Business since 10/17/2012

BBB has determined that Keil Tree Experts, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Keil Tree Experts, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
02/20/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Improper or inferior service

Complaint: Keil Tree did NOT do the job that was requested and has continued harass us for final payment when the job was NOT completed as promised.
We hired Keil tree for the second time in 20 years. The first time was to removed trees in a retaining wall. They were requested to remove the entire tree stumps and all. They said they would return to remove the stumps and they never did. Because it was in a retaining wall planter and not an eyesore we let it go. Years later we returned to them for more work in the summer of 2012. This time we made sure that we expressed the roots had to be removed, it was causing pool and deck damage. They agreed. After the tree removal they were called because the stumps were NOT removed. The additional payment was withheld. Now they still have not removed the stumps and are threatening to sue us for nonpayment? This is the second time that they said they would do a complete job and the second time they didn't. Recently we had trees removed in another state a nd paid immediately because all the work was done. Keil has twice let us down, insult to injury is that now they are threatening us?

Initial Business Response
This is in response to the complaint you received about our service to one of our customers. My computer accounting records go back as far as June 1997. The first job Keil Tree did for this customer was in September of 2001. The service we preformed for her at that time was for the pruning of several trees. We did not remove a single tree so stumps could not have been as issue. She was happy and paid in full upon completion. In October of 2012 we removed 5 White Pine trees and pruned several others. The estimate clearly stated that the stumps were to be cut low, "cut stumps low" . An estimate to grind the stumps below grade was not included in the estimate. The stumps are always listed separately because a different crew with different equipment is necessary. She did make one payment but refused to pay the balance. We made several attempts to resolve this with her, first by asking if we could come out and see if we could get the stumps any lower with a different saw. She was not open to this. We also offered her a discount of $500.00 and again she was not open to that offer either. Our last option is to go to court for payment. All documentation will be sent

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The trees would never have needed to be removed if not for the root damage being done to our pool and deck. They actually provided coverage from a neighbors yard and privacy. Keil did this same thing when we had work done in our retaining wall. They said, "we will return to remove the stumps." they never did. So when we rehired them in 2012 we made sure the estimator understood the stumps had to be removed. There is no contract and my husband and I both own ****** ***** yet they have omitted him. The work was not done to our specifications not just once but twice now. We no longer have trust and faith in them. There is an estimator and a gal in the office. No one came by to oversee the work or communicate whether we were happy with the job. We immediately called to complain.

Final Business Response
Communication was attempted many times.

The job was completed as the estimated stated per the judge in ********* ****** on February 7, 2014.

To settle the case a compromise was made giving them a $500.00 discount and a payment plan of 8 months for the remaining balance of $1900.00

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Tree Service, Stump Removal & Grinding, Pest Control Services, Fertilizers, Tree Service - Pruning

Additional Information

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If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 04/15/1992Business started: 11/27/1985
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Maryland Dept. of Natural Resources
Tawes State Office Building 580 Taylor Ave
Annapolis, MD21401-2352
(877) 620-8367
http://www.dnr.state.md.us

Maryland Dept. of Agriculture
50 Harry S Truman Pkwy
Annapolis, MD21401-8960
(410) 841-5700
http://www.mda.state.md.us

BBB records show a license number of Active for this company, issued by Maryland Dept. of Natural Resources. Their web address is http://www.dnr.state.md.us. This license is in the name of Keil Tree Experts Inc.

Type: Tree Expert

Check License Status: http://www.dnr.state.md.us/forests/tree expert search.aspActive

Please note that governmental licensing information may not be current.

BBB records show a license number of 24345 for this company, issued by Maryland Dept. of Agriculture. Their web address is http://www.mda.state.md.us. This license is in the name of Keil Tree Experts Inc.

Type: Pest Control Business License

Check License Status: http://www.kellysolutions.com/md/Business/index.htm 24345

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: November 1985, MD

Contact Information
Principal: Mr. Steve Keil (President)Ms. Deborah Keil (Vice President)
Number of Employees

19

Business Category

Tree Service, Stump Removal & Grinding, Pest Control Services, Fertilizers, Tree Service - Pruning

Products & Services

This company offers tree expert services including pruning, trimming, tree removal, stump grinding, fertilization & pest control services.

Service Area

Serving Northern Baltimore County, Baltimore City, and Harford County.

Map & Directions

Map & Directions

Address for Keil Tree Experts, Inc.

10823 Veneer Ln

Cockeysville, MD 21030-2150

To | From

LocationsX

1 Locations

  • 10823 Veneer Ln 

    Cockeysville, MD 21030-2150(410) 771-4896

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Keil Tree Experts, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including complaint response text in BBB Business Reviews on December 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.

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Industry Tips for Tree Service

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