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Van Dorn Pools & Spas, Inc.

Phone: (410) 526-9207Fax: (410) 526-9304View Additional Phone Numbers107 Main St, ReisterstownMD 21136-1211 Send email to Van Dorn Pools & Spas, Inc.

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BBB Accreditation

A BBB Accredited Business since 08/09/1990

BBB has determined that Van Dorn Pools & Spas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Van Dorn Pools & Spas, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Delivery Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Additional Information

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If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 09/01/1985Business started: 01/01/1955
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Labor, Licensing & Regulation (dllr)
500 N Calvert St Ste 401
Baltimore, MD21202
(410) 230-6001
http://www.dllr.state.md.us/license/

BBB records show a license number of 13041 for this company, issued by Dept. of Labor, Licensing & Regulation (dllr). Their web address is http://www.dllr.state.md.us/license/. The expiration date of this license is 04/29/2016. This license is in the name of Charles W. Stafford.

Type: Maryland Home Improvement Commission

Check License Status: http://www.dllr.state.md.us/license/mhic/?13041

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: August 1973, MD

Contact Information
Principal: Mr. Charles W. Stafford (President)Mr. Mark Rutledge (Manager)Mr. Marty Spears (Manager)
Number of Employees

18

Business Category

Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Supplies & Parts, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Swimming Pool Service & Repair, Swimming Pool Equipment & Supplies, Patio & Deck Builders

Products & Services

This company offers installation of in ground and above ground swimming pools, spas and decks as well as pool and spa repairs and supplies.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.