BBB Accredited Business since 08/09/1990
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A BBB Accredited Business since 08/09/1990
BBB has determined that Van Dorn Pools & Spas, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Van Dorn Pools & Spas, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.BBB file opened: 09/01/1985Business started: 01/01/1955
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Dept. of Labor, Licensing & Regulation (dllr)
500 N Calvert St Ste 401
BBB records show a license number of 13041 for this company, issued by Dept. of Labor, Licensing & Regulation (dllr). Their web address is http://www.dllr.state.md.us/license/. The expiration date of this license is 04/29/2016. This license is in the name of Charles W. Stafford.Type: Maryland Home Improvement Commission
Check License Status: http://www.dllr.state.md.us/license/mhic/?13041
Please note that governmental licensing information may not be current.
Type of Entity
Incorporated: August 1973, MD
Contact InformationPrincipal: Mr. Charles W. Stafford (President)Mr. Mark Rutledge (Manager)Mr. Marty Spears (Manager)
Number of Employees
Swimming Pool Contractors, Dealers, Design, Spas & Hot Tubs - Supplies & Parts, Spas & Hot Tubs - Service & Repair, Spas & Hot Tubs - Dealers, Swimming Pool Service & Repair, Swimming Pool Equipment & Supplies, Patio & Deck Builders
Products & Services
This company offers installation of in ground and above ground swimming pools, spas and decks as well as pool and spa repairs and supplies.