BBB Business Review

BBB Accredited Business since 01/13/2010

Renewable Energy Corporation

Phone: (410) 560-9032Fax: (410) 560-9036View Additional Phone Numbers7 W Aylesbury Rd Ste H, TimoniumMD 21093-4132 Send email to Renewable Energy Corporation

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BBB Accreditation

A BBB Accredited Business since 01/13/2010

BBB has determined that Renewable Energy Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Renewable Energy Corporation's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

7 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Guarantee / Warranty Issues1
Problems with Product / Service4
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Renewable Energy Corporation

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (7)
07/03/2014Problems with Product / Service | Read Complaint Details

Company does not want to recognize that a solar panel is not functioning, they continuously avoid the situation.
In November of 2012 we had a solar system install in my house.At that time I was assured that if there were to be any problems that all I needed to do is to call them and they would immediately come out to view any problems. On May 27 2014,(only a year and a half latter), one of the panels stopped producing. I called them and advised of the problem.I spoke with *** and we discussed the issue and I was told that it could be a many different reasons of a problem, one for instance was a possibility of my neighbor using their blender and the noise could be interrupting the signal. I really do not believe that someone would be using a blender for 24hours. Yet she assured me the problem would self correct. So the issue did not self correct and now it is day 4 that the panel is not producing. Finally on may 30th, I was able to speak with the operations manager and he basically in simple terms, gave me the go around.he had the audacity to tell me that it didn't produce the day before because it rained. To me, there is nothing worst than to have my intelligence insulted.All of the other panels produced except that particular one. I monitor them periodically so I can be aware of any problem and this allows me to address it immediately. I requested that he send someone out and he could not tell me when he would be able to do that, because they are swamped. He would let me know on Monday. Why he couldn't tell me in that moment is totally oblivious to me. I do not know what the difference is between today and Monday.I want to know why they just do not want to acknowledge that fact that some thing is wrong and find the need to put me on the back burner.It is I who is losing production and money from the lack of production. are they going to pay for the lack of production?

Desired Settlement
I would like them to come out and fix the issue at hand and if they need to replace the microinverter than do so.It would also be acceptable that they reimburse me the lack of production from that panel, sense they find my issue lacks urgency and it will be inoperable for more than week.

Business Response
One panel of Mr. ******** system had an error. An error which was flagged by the system itself as "NO Action Needed". We advised Mr. ******* to wait a little bit and keep us apprised of the situation. In the meantime we made room on our schedule and scheduled a service call for him. In no way, shape or form should this be a valid complaint with the BBB. Renewable Energy did not refuse to service this system nor refuse to communicate with the customer. The system has since been serviced and a resolution is being reached

02/02/2015Guarantee / Warranty Issues | Read Complaint Details

Renewable Energy gave a lifetime warranty on 12 replacement windows we had installed by them in 2011 and they are not honoring the warranty.
In 2011 we purchased and had installed by Renewable Energy Corp. twelve (12) replacement windows for our home. These purchases were made at two different times. In January 2011 we purchased seven (7) windows which were installed on May 20, 2011. And the on May 24, 2011, we purchased five (5) additional windows which were installed on October 7, 2011. These windows were purchased with a "lifetime warranty" which was specifically noted on the sales documents. In October 2014 we discovered that one window had lost seal integrity between the two panes of glass and we notified Renewable Energy. Over the course of the next three months we have tried unsuccessfully to get someone from the company to respond to our request for service under the warranty.

Desired Settlement
$9316.00 - purchase price for the 12 windows that will have to be replaced

Business Response
Our records show that Mrs. ******** contacted us on Oct 15th and our office manager, **** explained to her at that time that unfortunately the manufacturer of the windows had gone out of business and they are the ones who hold the warranty as we are obviously not a window manufacturer ourselves and have no way to be able to provide warranty coverage for a product that no longer exists. We also provided the phone number to ******** ******** ****** who was the distributor of the windows and the company that performed the installation so that Mrs. ******** could verify the info we provided herself and speak with them directly as we are no longer in the window business. It's unfortunate that this situation has arisen but it is certainly not the fault of Renewable Energy that a window manufacturer went out of business.

07/10/2014Advertising / Sales Issues | Read Complaint Details

We cancelled our contract in writing within three days and the vendor is they are no accepting it. Very high pressure sales.
A sales rep (****** ********* from Renewable Energy Corporation visited our home on April 15, 2014. He sales solar energy equipment. He said he wanted to use our home as a model home and he would give us a 40% discount to do so. After he showed us what we would have to pay I told him we were not interested. He said people do not tell him "no". He kept insisting that the 40% deal he was offering was only good for that evening and once he walked out the door the offer was off the table. Again I told him no thank you. He would not take no for an answer. He worked the numbers and came up with another $4,700 off the total. He was taking it from his traveling budget. The whole time pressuring us with the 40% off would be lost if he leaves. We finally agreed. He showed us a piece of paper that we could sign within three days to cancel the contract. However, the next day my husband nd I agreed that we felt very pressured and we were going to cancel the contract. I put all the papers he gave me the night before in a folder. When I looked there was no cancellation paper. I looked at the contract and the last line says "A form cancellation notice is attached hereto and its use in accordance with these provisions shall be deemed sufficient notice of cancellation. There was and is no attachment. So, I drafted up a cancellation notice on my computer and both my husband and I signed it. I mailed it at a local post office outdoor collection box the next day (April 18th). ***** and I were to meet the sales rep the following week to sign financing papers. Since we cancelled that was no longer an issue. Mr. ******** called my husband to meet and sign the papers. We could not understand why he was calling. He should have received notice of the cancellation. My husband works in a secure facility and can not have his cell phone with him. When he went to the car Mr. ******** called and ***** still being on secure grounds did not want to cause a scene and told Mr. ******** they could not meet. We never received another call from Mr. ******** or Renewable Energy until today. We assumed he checked and the cancellation department finally gave him word that the contract was cancelled. Today, at my place of business, I received a call from ****** who is the Project Manager. I explained that we cancelled the contract and sent a letter because we did not have the cancellation paper that was supposed to be attached to the contract. He said that the post office had it dated as April 25th. I assured him that I mailed it on the 18th. I explained how we felt it was a high pressure sales pitch and we were not comfortable with it. He said the cancellation letter I sent was fine for the financing and that Mr. ******** would be in touch with me so we could sign the other cancellation form to close everything out. However, Mr. ******** called my husband and when my husband tried to explain that we cancelled the contract he told him he would call me and hung up on him. Mr. ******** did call me. I explained everything very clearly but just like when I said no before he wasn't having it. He told me the cancellation portion that we needed to sign was on the bottom of the contract and that he does not have it so therefore he has no cancellation. He became very angry and told me that he was changing the contract to cash on delivery and that we WILL take his product. I explained that we will not. He was very angry and kept talking. I explained that what he is doing is harassment and I hung up the phone.I checked my contract again when I got home from work and there is no place to sign and send back indicating cancellation. It states there is an attachment, which there is not. Also, we have no emails, cell phone or home phone messages from Renewable Energy or Mr. ******** contacting us after ***** told him that we could not meet with him. This is clear indication that Mr. ******** checked and he found that we cancelled the contract appropriately.

Desired Settlement
We would like Renewable Energy to look at our cancelled contract and leave us alone.

Business Response
This situation is very simple. Mr. and Mrs. ****** entered into a contract with Renewable Energy Corp on April 15th 2014. A cancellation notice was received by the company postmarked on April 25th. This is well outside of the legal right of rescission. Renewable Energy sees no reason to release the ******* from their contract. The rescission portion of the contract clearly states that "You, the buyer, may cancel this transaction anytime prior to midnight of the third business day after the date of this transaction. To cancel this transaction, mail or deliver a signed and dated written notice or telegram to the above address not later than midnight of 4/18/2014". The ******* cancellation is clearly postmarked April 25th 2014. Nearly all major business or financial transactions base the timeliness of documents mailed on the postmark. In fact to quote the U.S. Postal Services own website:
April 15, 2014
Federal Tax Returns Due! Taxes must be postmarked by this date to qualify for timely filing.
The IRS recognizes the mail postmark as proof that a return has been mailed on time.
Renewable Energy has every right and expectation to perform the contract requirements for Mr and Mrs ******. Furthermore we do not believe this should be considered a valid complaint by the BBB in light of the clear and concise nature of the facts and resolution

Consumer Response

Hello Ms. *******

We unfortunately had to retain a lawyer to handle this matter.


**** **** ******

07/07/2014Problems with Product / Service | Read Complaint Details

Renewable Energy Corporation failed to meet contract in a reasonable time. Renewable Energy Corporation failed to return contract deposit.
June 1,2013 my wife and I met with Mr. ** ************** #XXXXX) of the Renewable Energy Corporation to explore solar panel installation. After several hours of discussion, we agreed to the purchase and installation of a solar energy panel installation as follows:
(one) A 2 Kw ***** ***** System, to include USA made panels, racking system ******* *************** and a 25 year warranty.
(two) ********** unit.
Over a 5 month period I checked multiple time with REC about the status of the project and was told that the system was in the engineering department, REC was in the process of finding a new electrical contractor, etc.
Around the September/October I received a planed location for the solar panels. This was when I realized that there was no reason for long delays, this was a straight forward non-custom installation.
At the end of October I consulted with my attorney. He checked with the building permits department of Cecil County, MD and found that the permitting process had only then been started. My attorney sent REC a letter requesting that the contract be voided and funds returned
No response has been received

Desired Settlement
I wish to have the contract voided and my deposit returned.

Business Response
Mr. ********* job could be installed at any time. The time frame of permits pulled is irrelevant to the signed contract to have the work done. Permits are a small and inconsequential part of the work flow as they can obtained quickly and easily. Mr. ******* contract gave no guaranteed installation date nor provided a provision to allow him to walk away from the contract freely if the system was not installed within a specific period of time. Renewable sees no reason to release Mr. ******* from his contract

05/26/2014Problems with Product / Service | Read Complaint Details

They took advantage of an 80yr man.
On 07-09-2012 There was a door to door sales person by the name of **** ****** who was offering solar panel services through the company he worked for by the name of Renewable Energy Corporation. He filled out forms stating that work would be performed to place solar panels. Needless to say services were never rendered and I had given him a deposit of $3200. as well as another in the amount of $2173. which brings the total deposit to $5373. I had my daughter and son-in-law call the company a few weeks ago to resolve the issue and see about getting a refund for my deposit seeing as how it had almost been two years and no services were rendered. They were told that the head boss in the office had spoken to the president of the company and he said that they were not going to refund my deposit because I only had three days to change my mind. They had called me twice and I had told them that I wanted to postpone matters which is true due to my wife having medical bills at the time I was not able to proceed so they said no problem. However, I wanted the solar panels on the roof and the sales person **** told me that in order to lock in the price that he was offering me I had to sign the contract stating the rear yard to place the solar panels. I made my concern known to **** that I DID NOT want the solar panels in the rear yard due to it not being safe in my neighborhood and that I was afraid of them being vandalized and he assured me that he would resolve the issue and consult with someone at his office to figure out a way to get them on the roof. He also gave me his business card and had crossed out the office number and wrote his cell phone number on the back. I had my daughter call **** before she and my son-in-law called the office to speak with the boss and **** listened to her explain the situation and he informed her that there would be no issue in getting my deposit back. She then called the office and was told by the receptionist that the boss would call her back before the end of the business day which never happened. My daughter then called the next day and the boss said he would look into it with the Vice President. It ended up my son-in-law called and he was told that the Vice President said he would not return the deposit due to the 3 day return policy.

Desired Settlement
I want my deposit of $5373. back due to false information and being lied to by their sales person.

Business Response
Mr. ****** entered into a contract with Renewable Energy Corp in the amount of $9,821 to have a solar water system system installed on his home on March 24th of 2012. A deposit of $3,200 was provided by him at that time. After giving the project considerable thought Mr. ****** contacted Renewable and asked to switch to a 2 kilowatt photovoltaic system mounted in his back yard rather than a solar water system mounted on his roof and a new contract was written with him on July 9th 2012 clearly showing that it was a ground mount system. Renewable also has several other signed documents from Mr. ****** showing that the system would be installed in his back yard. The new contract was for the amount of $16,121 with an additional deposit given by Mr. ****** at that time. Renewable then went to Mr. ******* house with his full knowledge and took reading and measurements in the backyard of exactly where the system would be installed with no objection by Mr. ****** whatsoever. Renewable then began the long process of engineering, permitting, ordering material etc in order to get the project ready for install. Mr. ****** was contacted in October of 2012 to schedule his installation and then informed Renewable that he was having some financial issues and may need to delay the install. Renewable agreed to work with Mr. ****** and postponed the installation at our own expense and stayed in contact with him over the next several months in order to figure out when the job would actually be able to be installed. Eventually Mr. ****** requested that we just give him time to get things figured out and he would contact us when he was ready. Renewable agreed to continue to wait until Mr. ****** was ready and left the ball in his court so to speak, telling him that we would not contact him further and would wait to hear from him. Mr. ****** never got in further contact with us and, despite a call log showing consistent calls and messages for him, maintained silence until March of 2014 when we began to receive calls from his family demanding money back from us because the work had never been performed. It was explained at that time that everything had been done on our end and that we had just been waiting for Mr. ****** to allow us to perform our work. Mr. ****** has refused and feels that we owe him his money back. Nothing could be further from the truth. In reality Renewable has lost thousands of dollars on this job by doing all of the engineering and drawings for a solar water system, then switching to a ground mounted solar system and have pages upon pages of engineering prints, drawings, shade analysis etc that were necessary in order to have been able to proceed with the work. The project was fully permitted by the county as well as has been explained repeatedly to Mr. ******. No one has been taken advantage of and those surprising statements border on slander as Renewable has consistently acted in good faith throughout this process. Renewable is still happy to honor the contract signed by Mr. ****** and perform the work he originally asked us to perform but a refund of his money will not be granted with all of the money Renewable has already invested into this project.

04/25/2014Advertising / Sales Issues | Read Complaint Details

One of REC main selling points was the $5000 ********* County property tax credit. Rather than applicable this year as they suggested it doesn't apply
We contracted for solar on our house in April 2013 with REC. Their agent's, ******* ****** main selling point was the $5000 ********* County Tax credit that he indicated would be refunded the first yearin writing. When I contacted the county in 10/2013 to see if it had been processed, we found out it would not come through until 2019. **** at the ********* County office said that REC had to have known this as people contracting for solar back in 3/2012 are not getting credit until April, 2015. It was misrepresentation and fraudulent for this company to suggest otherwise.

Desired Settlement
I think the company should refund us the amount of $5000 that they indicated in writing would be credited to us by ********* County. I think it is shameful that a ********* County company providing service to ********* county residents would be so deceitful.

Business Response
Renewable Energy does not in any way, shape or form, operate or treat its customers in a deceitful way. Ms. ******* was provided with information regarding property tax incentives available through the county that was valid at the time, though obviously has changed more than 6 months later. Renewable Energy is not responsible for changes in credits, nor do we in any way guarantee their availability. There is no way to know on a daily or weekly basis whether or not there is a waiting list for such incentives. Even more to the point, to illustrate the inexact science of predicting, prognosticating, or tracking the waiting list for grants and credits, below is a link to the ***** page for the ********* County incentives. ***** is the governments Database for State Renewable Energy. This page clearly shows that as of today the waiting list extends until at least 2015 and doesn't even mention the possibility that it could be extended to 2019!


Renewable Energy performed exemplary work for Ms. ******* and assisted her in obtaining all credits, grants, etc. In fact, the only reason Ms. ******* is even aware of the grants and other incentives is because we informed her of them and assisted her in obtaining them! While it is unfortunate that Baltimore County has a delay in paying out the tax credit, the fact remains that the tax credit does in fact exist and will be received by Ms. ******* as soon as it is available. Renewable Energy is in no way responsible for the county's delay, just as we do not deserve credit for the timeliness with which Ms. ******** other grants and credits have been paid out thus far.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
REC was an extremely challenging company to work with and the deceitful nature of their sales presentation was the last straw. We contracted in April 2013 for a mid to late June installation. Delay after delay by the company (the project manager has since been let go) until the solar was finally installed in September after we suggested we would seek legal counsel.
They wrote, "Ms. ******* was provided with information regarding property tax incentives available through the county that was valid at the time, though obviously has changed more than 6 months later". Well, 6 months later due to their delays! However, their information was never accurate as a full year before we contracted with them, the incentives weren't being paid out until 2015. Deceitful.
They wrote, "In fact, the only reason Ms. ******* is even aware of the grants and other incentives is because we informed her of them". Not true. Three of our friends installed solar systems and made us aware of the rebates. I only wish we had used one of their installers.
The fact remains that their salesperson wrote that the rebate would be applied the first year. I have the paper he wrote out detailing the costs and rebates/credits. I spoke to **** at the ********* County office who processes these requests (XXX-XXX-XXXX) who agreed it was misrepresentation and suggested I file a complaint with the attorney general.
How about they credit us the $5000 and when we receive the property tax credit we will write them a check in 2019?

Final Business Response
business faxed rebuttal response - see attached

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
This response is the same as their first response.
Buyer beware!

Page 1 of 2

Industry Comparison| Chart

Solar Energy Equipment & Systems Dealers, Solar Energy Equipment & Systems Supplies & Parts, Solar Energy System Design & Installation, Contractors - Solar Energy, Solar Energy Products Service & Repair

Additional Information


If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 01/07/2010Business started: 01/01/2002
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Labor, Licensing & Regulation (dllr)
500 N Calvert St Ste 401
Baltimore, MD 21202
(410) 230-6001

BBB records show a license number of 89303 for this company, issued by Dept. of Labor, Licensing & Regulation (dllr). Their web address is The expiration date of this license is 03/14/2017. The license is in the name of Ryan McNeill.

Type: Maryland Home Improvement Commission

Check License Status:

Please note that governmental licensing information may not be current.

BBB records show a license number of 2705145876 for this company. The expiration date of this license is 10/31/2016. Virginia Contractors license for Renewable Energy Corporation .

BBB records show a license number of 2011120215 for this company. The expiration date of this license is 12/31/2017. Delaware Contractor license for Renewable Energy Corp.

BBB records show a license number of PA115229 for this company. The expiration date of this license is 03/26/2017. Pennsylvania Contractor license for Renewable Energy Corporation.

Type of Entity


Incorporated: March 2009, MD

Contact Information
Principal: Mr. Ryan McNeill (Owner)Mr. Tad Luttrell (Vice President)
Number of Employees


Business Category

Solar Energy Equipment & Systems Dealers, Solar Energy Equipment & Systems Supplies & Parts, Solar Energy System Design & Installation, Contractors - Solar Energy, Solar Energy Products Service & Repair

Products & Services

This company offers green & solar products. Services include: solar attic fans, solar water heaters, winodws, vinyl siding, power saver systems, roofing, and paver stone systems to make your home or office more energy efficient.

Industry Tips
Selecting a Solar Energy System

Map & Directions

Map & Directions

Address for Renewable Energy Corporation

7 W Aylesbury Rd Ste H

Timonium, MD 21093-4132

To | From


1 Locations

  • 7 W Aylesbury Rd Ste H 

    Timonium, MD 21093-4132(410) 560-9032
    (410) 449-5270
    Fax: (410) 560-9036
    Fax: (410) 560-9036

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Renewable Energy Corporation is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (410) 449-5270

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on December 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Solar Energy Equipment & Systems Dealers

Selecting a Solar Energy System

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A+ 5
A 4.66
A- 4.33
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