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BBB Accredited Business since 06/11/2008
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A BBB Accredited Business since 06/11/2008
BBB has determined that Turf Valley meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Turf Valley's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
This organization was a 2009 recipient of BBB Greater Maryland's Torch Award for Marketplace Excellence. Torch Awards are given to recognize organizations exhibiting ethics in the marketplace and exemplary dedication to advancing trust between businesses and consumers.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||2|
|Advertising / Sales Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.BBB file opened: 02/08/1999Business started: 05/01/1978
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of 13963146 for this company. The expiration date of this license is 04/30/2014. This license is in the name of Turf Valley Golf & Country Club through the Howard County Circuit Court.Type: Restaurant
Type of Entity
Incorporated: July 1982, MD
Contact InformationPrincipal: Mr. Peter Mangione (General Manager)Mr. Michael Borum (Director of Sales)Ms. Andrea Bush (eCommerce Manager)Ms. Mary Mangione (President)
Number of Employees
Resorts, Day Spas, Meeting Management, Hotels, Golf Courses-Public, Golf Courses-Private, Conference Centers, Restaurants, Banquet Facilities
Products & Services
This company offers hotel and conference services, banquet and event facilities, golfing, dining, and a spa center.
Alternate Business NamesThe Spa at Turf Valley, Turf Valley Resort and Conference Center, Turf Valley-East/South Course, Mangione Enterprises of Turf Valley Limited Partnership, Alexandra
2700 Turf Valley Rd
Ellicott City, MD 21042-2047(410) 465-1500
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Turf Valley is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (888) 833-8873
- (410) 465-1200
Additional Fax Numbers
- (410) 465-4257
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Resorts
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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