Business ProfileforRocky Gap Casino Resort

SCAM. You'll have charges on your card you didn't agree to and they won't do anything to fix it.

We booked a room for 2 nights (my friend and I) For whatever reason the website wasn't letting us book the two nights together so we had to book two separate rooms for 1 night each. We paid in advance (her card). We called and spoke to the front desk who told us that they would merge them into the same room so that we don't have to move rooms halfway through our stay.

Well I arrived before her and as I was checking in they first said that they would "try" to merge the two rooms. Um, we were told that was already done. They then asked for my credit card for a $100 authorization hold. No problem, I'm used to that. Well on the second night that $100 increased to $273.60. I spoke to the front desk again, who assured me they fixed it and it would be falling off in a day or two.

Well after the 4.5 hour drive home the charge went through on my card. I called this morning and spoke to 3 different people and finally the operations manager, who was a condescending...not nice person to say the least. Told me that a charge for $853.12 was authorized and that the charge on my card was for the remaining balance we owed. Didn't want to answer why they weren't upfront about the charges in the first place or when I asked the front desk while we were there.

He claims that the second night went up to 450 something when we "merged" the rooms yet they completely failed to mention that very important detail or else we wouldn't have booked the two rooms in the first place.

Then they straight up lied to me at the front desk and said they didn't know what that charge was but assured me it would be falling off. We didn't agree to these charges and it was a total scam. Don't waste your money!!!

In addition, they're unorganized and under staffed. Expect to wait 30+ mins whenever you want a drink from the bar, food from the cafe, or even to talk to the front desk. The casino is dirty as heck, I don't care about covid but I was grossed out touching those buttons.

The food was average the service was slow, like so slow you can't even enjoy yourself because you spend more of your time there waiting in line then anything else.

Oh not to mention, the thermostat is set by the hotel and the control panel in your room won't actually change the temperature so we slept in an above 80 degree room the whole time.

First stay and will never be back.