Business ProfileforShore Line Properties, Inc.

We stayed at the ******************* this summer. Our water had to be manually turned on and off due to a striped shower knob that wouldn't turn off the water. We had to turn our water on whenever we wanted to shower, use the bathroom or do laundry. The water knob was located in a bedroom and in the evenings we would have to disturb the people sleeping to turn on the water. One evening someone that was staying with us got a stomach virus and spent most of the evening turning the water on and off so she could use the restroom. The problem was reported immediately, staff came out and stated a plumber had to fix the issue. We spent the rest of our vacation having to turn the water on and off because the plumber couldn't come to our place due to traffic being bad!? We asked for a full refund and the owner refused and would only offer us $100. We asked for $300 and never heard back from the company. A week later I called in again to request my $300 and was told we'd get a call back. We were on vacation a month ago now and have not heard back from Shoreline Properties about our complaint and request for a refund. I would give them a 0 rating but that is not possible.

Sorry, you had a problem during your stay it certainly was an unusual problem. In answering your complaint, I will give you a timeline as we have recorded. After 5 days into your vacation on 08/05 at 7:07 pm you called our after-hour answering service to report that the shower faucet had come off. At 07:36 PM on 08/5 my inhouse maintenance man was at your apartment and turn off the main water supply to stop the handle from leaking. That type of repair requires a licensed plumber and he was unable to go any further with the repair. He explained to you how to turn on and off the water supply as needed so you could still function. The next morning on 08/6 a day before you check out we called a local licensed plumber explained the repair that was needed and they said they would take care of it today. We gave them your phone number to coordinate access to make the repair. From there we assumed the repair would be taken care of. As we have been told by the plumber, they called you late afternoon on
08/06 and said they were on their way but they were running late and the traffic was very heavy. They said you told them not to worry you could come tomorrow after you had checked out. Then the following morning they made the repair. Then following all that you asked for a full refund, and a day later I call the owner of Lost Colony and he was puzzled why you would want a full refund for what was uncontrolled and we did our best to resolve it as quickly as possible. After that conversation he offer a $100 refund which was refused by you. Then you made an offer to accept $300 which he again refused. After another call today to the owner of the Lost Colony he has agreed to increase his refund to $150 and that is as far as he will go. We are sorry that this problem occurred but we did all we could under the circumstances to make a repair.