This Business is not BBB Accredited
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America Star Books, LLLP is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for America Star Books, LLLP include:
- 56 complaints filed against business
- Failure to respond to 55 complaints filed against business.
* In mid October 2010, guided by the company's belief that an "adversarial relationship" exists between Publish America (PA)-AKA America Star Books and BBB, a representative for Publish America stated the company "can no longer in good conscience participate in BBB's dispute resolution program." The company ceased responding to BBB complaints at that time and informed BBB that "any people who file complaints against PA, including those with current complaints (filed with BBB prior to October 2010) that are outstanding, will have to submit their complaints directly to PA."
Although BBB continues to inform PA of any complaints received, BBB also encourages authors to try to resolve their disputes with Publish America directly. Complainants whose disputes are not resolved may want to consult an attorney for advice.
According to PA, contracts expire after ten years. In order to better understand the contractual commitment with Publish America, BBB advises authors to read the contract completely and to review their website at www.americastarbooks.com. Authors who have questions about the terms and conditions of the contract, its duration, any cancellation provisions, author's responsibilities, etc. may want to review the contract with an attorney prior to signing it.
Publish America states that some important aspects of their contract include:
1. PA will pay authors "climbing royalties" starting at 8%.
2. PA authors are not obligated to pay any money out of pocket in order to get their book published pursuant to their contract. According to PA, "A symbolic $1 advance underlines that all financial risk is carried by the Publisher."
3. The author retains the copyright to work in his/her name as well as all movie and audio rights.
PA states that the books they publish are available to bookstores everywhere. This typically means Publish America books can be ordered through various booksellers, but the company readily admits "bookstores cannot possibly stock all new books." Additionally, "Publish America does not guarantee placement of its titles on the bookstore shelves." According to PA, "as part of the commercial relationship, authors are expected to assist with the promotion of their books."
The company issues royalty statements (and if applicable, royalty checks) every six months. According to Publish America, the royalty statements itemize the number of books for which PA has received payment, as well as the price paid. Additionally, the company states, the royalty statements calculate the author's royalties "based upon the applicable royalty percentages(s) set forth in the contract." Furthermore, "Authors should be aware that it often takes up to 90 days for PA to receive payment from booksellers." According to PA, authors who question the accuracy of their royalty statements should contact the company directly.
As of 8/11/2014- America Star Books/Publish America, still choose not to respond to consumer complaints filed with BBB.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||47|
|Total Closed Complaints||56|
Customer Reviews Summary Read customer reviews
2 Customer Reviews Customer Reviews on America Star Books, LLLP
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2 Customer Reviews|
If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.
According to the company's website http://www.americastarbooks.com/ on the "about us" page as of the beginning of 2014 the company America Star Books used to be known as PublishAmerica.BBB file opened: 09/01/1999Business started: 09/01/1999
Type of Entity
Contact InformationPrincipal: Ms. Alice Meiners (Resident Agent)Ms. Denise Pickett (Resident Agent)Ms. Miranda Prather (Exec. Director)
Number of Employees
Publishers - Book
Products & Services
This company publishes books "on demand". The company uses digital printing technology, allowing it to print copies of the book as customers order them.
Alternate Business NamesPublish America
Additional Business Names and Locations are viewable by clicking Find a Location
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview