Poor quality work
Short cuts used in doing the renovations and the use of camouflage to cover the mistakes done by workers.
On Mar 10, 2014, at 6:52 AM, ** <*******@gmail.com> wrote:
I need all the steps installed profesionally with no gaps on the side, top or bottom and the camouflage of trim left be removed
I need the dents, scratches left by their workers from dragging appliances and using the power saw without protecting the floor fixed
I need the dryer vent pipe installed professionally inside and fixed on the outside and a cover installed on it
I need the bathroom light rewired and the holes covered
I need the storm door with the glass installed and the frame fixed
I need the bathroom vent extended through the roof
I need the caughing left on the basement floor removed
Contact Name and Title: ****** *******
Contact Phone: XXXXXXXXXX
Contact Email: *************@yahoo.com
Dear Sir or Madam,
We have been more than accommodating to the needs of ********* ****. We have been sending employees of TL&T Management LLC. to the property of Mrs. **** at least 2-3 times a week. Mrs. **** seems to find items wrong every time someone is sent to her property. Mrs. **** has asked for tasks to be performed that have not been in the original contract. Mrs. **** has also paid employees on the side while they have been assigned to complete tasks that were in the original contract. This has been a hindrance in the agreement that was originally made. Mrs. **** has been given receipts for items that she has purchased according to her contractual agreement. She has noticed scratched on the floors and she has been trying to state that the scratches have been made by TL&T Management LLC.'s employees. However, Mrs. **** did hire movers to move her furniture into the property. Mrs. **** had a water leak in the property and hired an employee on her own that worked for TL&T Management LLC. to repair the ceiling dry wall, install toilets and repair her water leak. This was not a part of the contractual agreement that was signed by TL&T Management LLC. and Mrs. ****. Mrs. **** did pay this former employee on the side. Any work that was done without the acknowledgement of TL&T Management LLC. without signed contract is not the responsibility of this company. Any misuse of tools as a result of this action, is not the responsibility of TL&T Management LLC. As a result of the action of Mrs. **** and her hired contractor, there was an accumulation of dry wall dust on the furniture. TL&T Management LLC. sent the a cleaning crew over to the property to remove the dry wall dust at the companies expense. TL&T Management also had the counter top repaired as a result of **** ******** botched installation of the dishwasher. **** ***** did not install the dishwasher properly. We also paid for this counter top repair. Furthermore, TL&T Management is still sending employees to the property on this Saturday to address the needs of Mrs. ****. Based upon the contractual agreement and the inability to satisfy every need of Mrs. **** this agreement needs to come to a close. The owner, of the company has called on numerous occasions and left messages for Mrs. **** to call him about problems or concerns. To date she has not returned his calls. She has stated to his employees that she does not want to talk to him. We will seek legal restitution if necessary.
(The consumer indicated he/she DID NOT accept the response from the business.)
TLT has not been sending workers to my property 2 to 3 times a week lately, TLT Management did not even send workers to my property 2 to 3 times a week when renovations first started. Most of the time the worker that TLT schedule to come in on Saturday, stays on his cell phone for 3 to 4 hours in his truck smoking, comes inside after dark to say he was fixing issues with family members. I have had the same issues about this project. the Spanish only speaking worker who installed the hardwood steps did not understand what I was telling him when he was cutting the strips too short for the steps.
The contract was due to be completed on 11/18/13; I was scheduled to move in on 11/25/13. TLT Management extended the contract delivery date twice. Their workers were not showing up to do the work; it was extended to 11/30/13 and again to 11/27/13. I have numerous emails sent to TLT Management asking them why no one showed up to work on my property for days, which kept delaying the completion of the contract. The answer was always "I don't know" from TLT Management and "I need to get paid by TLT Management before I do any more work" from one of their worker.I had to move in a messy, dusted, unfinished house. My sofa, TV, dining room table and four chairs were staked in the corner of the living room because their worker had only installed the hardwood floor in the kitchen and the bedrooms of the second floor, my movers could only put the bedrooms furniture in the bedrooms. No appliance were moved in. I actually had to purchase a new dishwasher (after I moved in) after the worker discarded the dishwasher without asking me and the refrigerator was left in the house by the previous owner, I also purchased a new stove (after I moved in).Workers had piled up all tools and boxes on top of the newly installed hardwood floor in the kitchen. The workers had discarded the dishwasher without telling me; the only appliance that was left in the house was the refrigerator, which the worker put in the living room until they could clear the boxes from the kitchen.When he finished installing the hardwood floor in the living room, he moved the tools, bathroom cabinets, stove, dishwasher (which I had to buy because the workers discarded the one that was left in the house) to the living room.
The kitchen counter tops were stacked on the newly installed hardwood floors. Most of the time, only one worker would be in the house at a time. The refrigerator was dragged from the living room to the kitchen leaving dents and scratches on the floor, the newly bought dishwasher and stove were taken out of the boxes and dragged to the kitchen by their worker leaving dents on the floor, and the workers had the electric saw on the newly installed hardwood floor without protection under it.
After we moved in on 11/25/13, we could not cook or do anything in the house because the renovations were not complete. Although fixing the leak and the damage it caused was not part of the contract with TLT Management, disposing of construction waste down the drain by TLT Management worker had caused the stack line to clog. On 11/30/13, the ceiling in the living room collapsed and the pipes started leaking, I called and texted ****** *******-********, Vice President of TLT Management asking her to send someone to fix the issue, *** *******, the Property Manager, called me, he started screaming at me and was saying that it was my problem and I should not have bothered TLT Management with the problem, he said he was not going to do anything about it, his tone was demeaning and disrespectful. I was getting dinner because we could not eat at home; the people around me could hear his loud voice and were looking at me wondering why I would allow another person to talk to me in that manner. I could not believe in the middle of the renovations he would tell me it was not the responsibility of TLT Management (the contractor). I called **** ******** who thankfully, sent a specialist right away at 10 PM. He cleared the stack line between floors, which was clogged by construction waste. From the hallway bathroom, he removed the toilet to clear the stack line and reinstalled it. The cost to **** ******* was $441.24. When TLT worker saw the damage in the ceiling, he asked to fix it and wanted to be paid right away for it, I did have another contractor refereed to me by **** ****** but I figured paying the worker to fix it would encourage him to finish the work in the house faster. He was always complaining that he had to do other work not with TLT Management to get paid just to come and work on my house, he said he was not getting any money form TLT Management and could not bring any workers in and not pay them. I sent TLT Management numerous emails to get more than one worker in to finish the project and the answer was "we will take this into consideration". On December 20th , a person came to my house asking for TLT Management saying that he had painted the house the second week of November 2013 and had never been paid, I emailed TLT Management to let them know.Installing the toilets and repairing the water leak, which was caused by TLT Management's workers discarding construction waste down the drain" was paid extra to the worker. The workers when they gutted the bathrooms threw out all the toilets and the bathroom cabinets. The bathroom cabinets were part of the contract but I was not planning to replace the toilets, so I had to pay their worker to install the toilets that were discarded by their workers without letting me know. The installation of the dishwasher was also paid separate because the kitchen was not ready when it was delivered by HomeDepot therefore I had to get it installed later when the kitchen was ready, again I was not planning to replace the dishwasher but unfortunately their workers discarded the one left in the house, by the other owner , without telling me.The countertop was slit by their worker while installing it not by HomeDepot who had nothing to do with any installation. The slit/cut had nothing to do with the dishwasher. 3/1/14, a new worker from TLT Management installed the storm door without the glass, the lock was not working, the worker put a tape on it and said the lock would have to be changed. On Monday, I got home and could not pull the door open even though it had tape on the lock, it had latched; I contacted TLT Management who said *** ****** was going to call me. I hesitated answering his call because I knew how disrespectful he was last time I talked to him but ****** ************** sent me a text begging me to answer his call. When he called, he started yelling out of control saying why I locked the door and was not listening to me telling him we did not lock it but it was stuck and latched even though it had tape on it. I could not believe he would talk to a client the way he did, not to mention he knew the door was not locked yet kept yelling. I texted ****** ******-******** right away and told her the way ** ****** talked to me was not acceptable. *** ****** did not want any trace of his communications that is why he chooses to communicate verbally instead of via texts or emails. I sent an email to TLT Management asking that all communications are to be made either via email or text to keep track of what is being communicated.The accumulation of dust on my living room furniture was a result of the renovations not being on time and meeting the contact deadline, which resulted on the movers having to stack the Sofa and dining room table on one side of the living room floor waiting for the workers to finish the work.TLT Management and their workers were always in disagreement, I have numerous emails and texts from their workers complaining about them. I also have numerous emails and text I sent to TLT Management begging them to get qualified workers to my house to do the work. Other than one worker, the other workers only spoke Spanish and were taking short cuts in all the work.. The dryer vent from outside shows the poor quality of work, pieces of metal stacked together. If this is what is showing from the outside. The same worker broke the cover and packed it with caulking to make it stick but it fell. ****** ******** from TLT Management promised it would be replaced tomorrow.I offered to give TLT Management a second deposit to get more workers in the house when the only English speaking worker refused to work but ****** ******** said no. I was stuck between TLT Management and their worker who refused to work.The dents and scratches in the kitchen after the installation of the new hardwood floor are from dragging the new stove, which was in the living room in a box, the refrigerator (left in the house by the previous owner), which was moved to the living room until the hardwood floor installation in the kitchen was donethe new kitchen cabinets which were in the living room in boxes and the new dishwasher which was in a box in the living ro
Final Business Response
TL&T Management did not ask for any estimates for anything in the property. We were told by Mrs. **** that she was going to get estimates for items in her property. She has the right to do what ever she chooses and get who ever she would like to look at what ever she would have them look at. We do not have anything to do with any of her choices.
Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
TL&T asked me, on the phone on 3/24/14, to get estimates to fix the dents and scratches on the floor, remove the camouflage they put on the stairs and re-install the steps, clean the carpet to remove plaster left by their workers, recheck all lights their workers changed (after I found out the light was not installed properly and was a fire hazard in the bathroom)and they would reimburse me to get the work fixed.
For that reason I paid the balance and will give them the estimates I am getting from other contractor, I am sure they will as honest in their agreement as I was in my payments.