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BBB Accredited Business since 02/17/2010
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This company provides Internet marketeing of personalized products for small businesses and consumers. This company strives to give their customers affordable access to the same kind of high-quality printing and design services as big businesses.
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A BBB Accredited Business since 02/17/2010
BBB has determined that 123Print Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
This business has no rating because complaints against it are handled by another BBB.
Customer Complaints SummaryRead complaint details
BBB Serving Greater Maryland no longer processes complaints against this company. Any complaints are directed to BBB serving Harrisburg, PA for processing. For a full report contact BBB located in Harrisburg, PA at (717) 364-3250 or http://dc-easternpa.bbb.org. Prior to 09/02/2013 this company's complaints were handled locally. The following data represents complaints processed by this BBB prior to 09/02/2013.
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Problems with Product / Service||6|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||12|
If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.BBB file opened: 12/03/2007Business started: 06/01/2006
Type of Entity
Incorporated: February 2008, MN
Contact InformationPrincipal: Mr. Ron Hoffmeyer (President)Customer Contact: Ms. Cindy Carrol (Operations Director)Mr. Richard Nelson (Marketing Manager)
Number of Employees
Printers - Business Forms, Office Supplies, Invitations & Announcements, Greeting Cards - Retail, Labels, Image & Graphics Printing, Printers, Business Promotions - General
Products & Services
This company offers custom, affordable printing services. Products include business cards, envelopes, letterhead, folders, postcards, business forms, pens, calendars, magnets, door hangers, banners, labels, stamps, invitations, announcements and more.
Hours of Operation
Refund and Exchange Policy
If there is anything less than excellent about the physical aspects of your order, including printing, cutting and finishing quality, please send an email to firstname.lastname@example.org within 30 days of the receipt of your order. In the email, please include:
A description of the issue
Your weekday contact information-phone and email address
A customer care representative will be in touch with you within two business days to arrange for your replacement or refund.
Serving the United States.
Alternate Business Names123Print.com, 123Print
729 Clayton Ave
Waynesboro, PA 17268-2060(800) 877-5147
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*123Print Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Phone Numbers
- (301) 631-2153
Additional Fax Numbers
- (888) 634-4621
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Printers - Business Forms
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
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