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      Country
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          Find a Location

          Catons Plumbing & Drain Service has 5 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Catons Plumbing & Drain Service

              801 Geipe Rd Catonsville, MD 21228-4398

              BBB Accredited Business
            • Catons Plumbing & Drain Service

              616 Water St STE 316 Baltimore, MD 21202-4042

              BBB Accredited Business
            • Catons Plumbing & Drain Service

              3696 Park Ave STE 204 Ellicott City, MD 21043-4677

              BBB Accredited Business
            • Catons Plumbing & Drain Service

              41 State Cir STE 5 Annapolis, MD 21401-1904

              BBB Accredited Business
            • Catons Plumbing and Drain

              817 Silver Spring Ave Ste 110C Silver Spring, MD 20910-4617

            Business ProfileforCatons Plumbing & Drain Service

            Plumber
            Multi Location Business
            BBB accredited business

            Additional business information

            Additional Info:
            Catons Plumbing is owned by Roto-Rooter and a separate report for the HQ is available here:
            https://www.bbb.org/us/oh/cincinnati/profile/plumber/roto-rooter-0292-1922
            See all additional business information

            At-a-glance

            Customer Reviews

            1.67/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            10 complaints closed in last 3 years

            4 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/1/1979

            Years in Business: 72

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Products & Services

            This company offers 24 hour plumbing, drain, and gas boiler services.

            Business Details

            This is a multi-location business.

            Find a Location

            Catons Plumbing & Drain Service has 5 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Catons Plumbing & Drain Service

                801 Geipe Rd Catonsville, MD 21228-4398

                BBB Accredited Business
              • Catons Plumbing & Drain Service

                616 Water St STE 316 Baltimore, MD 21202-4042

                BBB Accredited Business
              • Catons Plumbing & Drain Service

                3696 Park Ave STE 204 Ellicott City, MD 21043-4677

                BBB Accredited Business
              • Catons Plumbing & Drain Service

                41 State Cir STE 5 Annapolis, MD 21401-1904

                BBB Accredited Business
              • Catons Plumbing and Drain

                817 Silver Spring Ave Ste 110C Silver Spring, MD 20910-4617

              BBB File Opened:
              8/1/1985
              Years in Business:
              72
              Business Started:
              1/1/1952
              Business Incorporated:
              10/19/1999
              Accredited Since:
              11/1/1979
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Alternate Business Name
              • Consolidated HVAC, Inc.
              Business Management
              • Mr. Greg Anderson, General Manager
              Contact Information

              Principal

              • Mr. Greg Anderson, General Manager

              Customer Contact

              • Mr. Greg Anderson, General Manager
              Additional Contact Information

              Fax Numbers

              • (410) 247-6542
                Primary Fax
              • (410) 455-9673
                Other Fax

              Phone Numbers

              Industry Tip

              BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

              Customer Complaints

              10 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/09/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Catons plumbing was hired to clear a clogged sewer line at my home. We discovered the old cast iron pipe was clogged and need to be replaced. I hired Catons to do a pipe bursting. They conducted to pipe bursting, using a subcontractor. I discovered after the job was complete that there was an additional bathroom connected to that sewer line that was not identified in Catons assessment and the pipe bursting disconnected it from the main sewer line. This was discovered in early July of this year, it is now October and Catons has not repaired it, I call the manager Greg at least once a week and he only responds after 3-4 attempts, then he says they are waiting on something and doesn't contact me for two more weeks. We have been unable to use this bathroom and shower for 2.5 months.
              Read More

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ramesh R

              1 star

              01/07/2023

              I hired Catons plumbing for sewer line replacement work due to root invasion. They came forward to do a free camera inspection to ascertain where the fault is. I got "carried away" by the nice talk of the marketing person and got a opinion these are real professionals. Then they told this work would cost me 10K+. I negotiated and they reduced (!) 20-30 dollars to bring it as round figure 10K. They kept postponing the dates due to various reasons after getting 3K as advance from me. Then one final day, they did the job and immediately got the remaining 7K from me. They just scribbled in a small receipt note and gave it. I was promised 5 year guarantee. When I asked for the final invoice, they kept dodging. Then then office assistant Trinity replied the "system" can not generate a final invoice (heard that?). After multiple failures and voicemails, one day I could speak to her and yelled at her stating that if she is not providing a formal final invoice bill or receipt 10K, I am going to inform IRS and leave negative reply in BBB. Then she had to send it. The 5 year verbally agreed warranty is now changed to 1 year. I had to waste my time and undergo mental tension just to obtain an invoice for the amount I paid. Such an unprofessional company. I am no sure about the quality of work done. Please try to stay away from this company.

              Local BBB

              BBB of Greater Maryland

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