Business ProfileforPep Up

I ran out of propane and called the company I work with who I purchased tank from to fill at 2pm on Fri. I explained I was out of fuel and no heat. They took my payment along with an extra fee since I had run out. Lady said she would put the call out for service. I received no call back and when I had returned from out of state travel in the evening I realized still no delivery so figured it would come in the morning. It did not so I called the office. Spoke toba different Lady who told me I'm on the schedule for a Monday delivery leaving me without heat in freezing temperatures all weekend. I told hercit was completely unacceptable that her company would leave me without heat with no notification of such after taking my payment. I could have called someone else on Friday if they had informed me. Sherry then stated no other company is allowed to fill their tank! So they basically are holding me hostage without heat. My only option was to pay an extra fee to get an emergency delivery now. I'm in middle of a divorce and already can't pay all my bills..they just charged me $1226 and left me in a freezing house..now want another $150 in order for us including my elderly mother to freeze if I don't pay then the fee. She refused to have a manager call me saying unavailable until Monday. I asked why their rep would not inform me or call me back about any of this? She had no answer. As we argued over getting management go contact me she stated all calls are taped. I said good so you will know none of this was communicated go ahead and pull the conversation. She refused said she had no access. So I allowed another charge as my welfare is apparently monopolized by this company and if nobody else can deliver I had zero options. I di not believe I should have to pay an extra fee and I should be refunded the $150. It is currently 39 degrees and will be 28 the next 2 nights