Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Griffith Energy Services, Inc. has 15 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Griffith Energy Services, Inc.

              6996 Columbia Gateway Dr STE 202 Columbia, MD 21046-3310

              BBB Accredited Business
            • Griffith Energy Services, Inc.

              8 Sullivan Ave Westminster, MD 21157-4522

              BBB Accredited Business
            • Griffith Energy Services, Inc.

              3173 Solomons Island Rd Edgewater, MD 21037-1707

              BBB Accredited Business
            • Griffith Energy Services, Inc.

              200 E South St Frederick, MD 21701-5656

              BBB Accredited Business
            • Griffith Energy Services, Inc.

              260 Eastern Blvd N STE A Hagerstown, MD 21740-6584

              BBB Accredited Business

            Business ProfileforGriffith Energy Services, Inc.

            Fuel Oil
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.19/5stars

            Average of 16 Customer Reviews

            Customer Complaints

            56 complaints closed in last 3 years

            16 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/22/2004

            Years in Business: 126

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            This company offers residential & commercial fuel delivery and heating and air conditioning services.

            Business Details

            This is a multi-location business.

            Find a Location

            Griffith Energy Services, Inc. has 15 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Griffith Energy Services, Inc.

                6996 Columbia Gateway Dr STE 202 Columbia, MD 21046-3310

                BBB Accredited Business
              • Griffith Energy Services, Inc.

                8 Sullivan Ave Westminster, MD 21157-4522

                BBB Accredited Business
              • Griffith Energy Services, Inc.

                3173 Solomons Island Rd Edgewater, MD 21037-1707

                BBB Accredited Business
              • Griffith Energy Services, Inc.

                200 E South St Frederick, MD 21701-5656

                BBB Accredited Business
              • Griffith Energy Services, Inc.

                260 Eastern Blvd N STE A Hagerstown, MD 21740-6584

                BBB Accredited Business
              BBB File Opened:
              9/1/1985
              Years in Business:
              126
              Business Started:
              1/1/1898
              Business Incorporated:
              10/10/2000
              Accredited Since:
              3/22/2004
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 2705063792 for this business, issued by Virginia Department of Professional and Occupational Regulation. The expiration date of this license is 7/31/2025.

              These agencies may include:

              Virginia Department of Professional and Occupational Regulation

              9960 Mayland Dr

              Richmond VA 23233

              (804) 367-8511

              http://www.dpor.virginia.gov/Boards/Contractors/

              BBB records show a license number of WV038707 for this business, issued by West Virginia Division of Labor. The expiration date of this license is 6/10/2024.

              These agencies may include:

              West Virginia Division of Labor

              1900 Kanawha Blvd E

              Charleston WV 25305

              (304) 558-7890

              https://labor.wv.gov

              Type of Entity:
              Corporation
              Alternate Business Name
              • Carl King Energy Services
              • Hunt Country Propane
              • Meintzer Petroleum
              Business Management
              • Mr. Kevin Spain, Director of Sales
              • Ms. Cindy Wantz, Manager, Westminster
              • Mr. Randy Lawson, Manager. Hagerstown Division
              Contact Information

              Principal

              • Mr. Randy Groft, President

              Customer Contact

              • Mr. Randy Groft, President
              • Mr. Bruce Woodson, Vice President of Operations
              • Mr. Tony Ray, Division Manager
              • Mr. Daniel Mullen, Installation Manager
              • Ms. Kimberli Tucker, Division Manager
              • Mr. Kevin Spain, Director of Sales
              • Ms. Cindy Wantz, Manager, Westminster
              • Mr. Randy Lawson, Manager. Hagerstown Division
              • Mr. Scott Haley, VP/Sales & Marketing
              Additional Contact Information

              Fax Numbers

              • (410) 872-1509
                Primary Fax

              Phone Numbers

              Email Addresses

              Customer Complaints

              56 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/13/2024

              Complaint Type:
              Billing/Collection Issues
              Status:
              Answered
              2/14/24 I was contacted by ******* ****** in regards to a debt from my Griffith account. I was completely confused over any debt that I might have owed with Griffith as 1) they always had a card to auto charge (although had failed on numerous prior occasions to actually charge) 2) All Services with them had been ended 2 years prior. I received directly from Griffith a statement, no itemization and a separate mailing of a sales pamplet .3/16/22, Griffith called in regards to an oil delivery. I promptly called back and left message tanks were not low and did not need at this time. On 3/22/22, Spoke again and repeated tanks not low no delivery needed, from what I can remember the winter was mild. On 3/30&3/31/22 spoke again to a CSR, saying that the oil was not needed at this time. Finally on 4/18/22. I got ahold of Shelly, explained to her the oil was not needed, we were still 3/4 full ish and we needed to drain the fuel tanks per the last delivery driver as we had oil leaking from the top and the float had gone bad. This was needed to happen in order for a repair to be done which Griffith did not cover. No calls etc received after this Monday 11/7/22 I had taken a vacation day for my annual service agreement and maintenance for the oil furnace in the home. This was scheduled nearly a year in advance. It was a all day appointment as we only wanted Dave to service the furnace as any time any other technician had come out to service we had ended up with an horrific aftermath flooded basement, inner chamber of furnace broken etc. After waiting all day at home and no response I called up Griffith to find out what was going on When I spoke to the CSR, I was told that there was no tune up maintenance scheduled for that day. That it was canceled due to the refusal of oil delivery. Again spoke repairs … however we ended on a note that my service agreement was canceled prior when I refused oil delivery back in early 3/22 as this voided out the contract.
              Read More

              Customer Reviews

              16 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Joe E

              1 star

              07/13/2023

              I ordered a specific amount of off road diesel and was delivered nearly double that amount. Of course, they are still making me pay. But, they still have not provided an itemized receipt and have charged my card 3 separate times for one delivery. I am going to cancel my card for fear of even more charges. Every time I speak with them, I hear that my card has officially been taken off the account. Then why do I have 3 separate charges!

              Local BBB

              BBB of Greater Maryland

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.