BBB Business Review

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Green Line Moving, LLC

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Fax: (443) 478-4722View Additional Phone Numbers1585 Sulphur Spring Rd Ste 120, BaltimoreMD 21227-2575 Send email to Green Line Moving, LLChttp://www.greenlinemoving.comView Additional Web Addresses

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BBB Accreditation

Green Line Moving, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Green Line Moving, LLC's rating include:

  • 46 complaints filed against business
  • Failure to respond to 2 complaints filed against business.
  • One complaint filed against business that was not resolved.

Customer Complaints SummaryRead complaint details

46 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues5
Billing / Collection Issues6
Delivery Issues9
Problems with Product / Service26
Guarantee / Warranty Issues0
Total Closed Complaints 46

Additional Complaint Information

Green Line Moving, LLC was contacted in May 2013 and December 2014 concerning a pattern of complaints alleging issues with service and pricing. The business responded in January 2015 regarding all concerns.

A review of the company's most recent complaints found a pattern alleging:
* Late Pick-up Time
* Late Delivery
* Difficulty communicating with the business
* Cost was significantly higher than what was originally quoted
* Underestimated time to move, which led to increased cost
* Relocation consultant failed to mention certain details
* Damaged/Missing Furniture
* Company kept consumer's furniture until the balance was paid
* Consumer was unhappy with terms and agreement in order to receive compensation

BBB also requested information about compliance with updated federal laws governing moving practices such as:

* Limits on price increases for both binding and non-binding estimates
* Estimates must include Full Valuation Protection
* Full Valuation Protection coverage must be default protection offered to customers who may then opt out or opt down to $.60/lb coverage.

In the business' response dated 01/19/2015, the company indicated that they are under new management and are striving to resolve all past issues and reach their goal of ensuring a high level of customer service. Green Line Moving, LLC has indicated they are in compliance with federal laws regarding moving companies and have outlined several changes to their operation:
* Purchased new trucks, assigned one crew per a job each day, and implemented regular training sessions with employees to ease any conflicts with scheduling and service
* Hired a customer service representative to assist in improving communication with consumers
* Provides the option of onsite estimates, which will allow for a more accurate assessment
* Altered the verbiage in their compensation letter in accordance with consumers' concerns
* Encourage consumers to thoroughly review all Terms and Conditions in order to gain a better understanding of the details of each delivery

BBB acknowledges that Green Line Moving, LLC has a history of responding to complaints presented by BBB. BBB will continue to monitor the business for any additional concerns and update information accordingly.

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on Green Line Moving, LLC

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 4 Customer Reviews

Additional Information

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If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 07/28/2011Business started: 06/08/2011Business started locally: 07/01/2011New Owner Date: 11/01/2014
Type of Entity

Limited Liability Corporation

Business Management
Principal: Ms. Caitlin Pope (Office Manager)
Contact Information
Mark Levine (Customer Service) Ali Shah (Sales) Zaurbek Uruymagov (Sales) Vadim Yanushevskiy (General Manager)
Number of Employees

20

Business Category

Moving & Storage Company

Alternate Business Names
Greenline Moving Company, LLC, GLM&S

Customer Review Rating plus BBB Rating Summary

Green Line Moving, LLC has received 1.3 out of 5 stars based on 4 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.