BBB Business Review

This Business is not BBB Accredited

Harley Davidson of Williamsport

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Phone: (301) 223-1800Fax: (301) 223-703910210 Governor Lane Blvd Unit 2004, WilliamsportMD 21795-4072 Send email to Harley Davidson of Williamsport

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BBB Accreditation

Harley Davidson of Williamsport is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Harley Davidson of Williamsport's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Harley Davidson of Williamsport

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
08/24/2015Problems with Product / Service | Read Complaint Details

Recall of the ***************** on **************************.
I took my HD to have it checked because of the engine light was on and not charging on 6/18/2015. They told me it was the voltage regulator and there was a recall on it previously. I did not receive any information on this recall and they would not replace it because it was no longer in the time frame. I had to pay 234.50 which I feel I shouldn't have. I was never notified on the recall and I think HD should have covered this.

Desired Settlement
I just would like a refund for the 234.50!

Business Response
The recall this customer is refering to does not exist. Harley-Davidson motor company did have a program upgrade on certain models that model year but it was only available to the owner while it was under the original two year warranty.Since the warranty is expired for the vehicle Harley-Davidson Motor Company has no further obligation to replace. As an independent dealer we sold him the part he requested. my suggestion would be for him to go back to the dealer he bought the vehicle from and ask if there is some type of goodwill gesture they may be willing to do for him.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Because I think it is wrong that HD knowingly new the item was defective and were rude about the problem. You spend good hard money on a piece of machine and HD does not stand by their product!!

Industry Comparison| Chart

Motorcycles - Dealers, Motorcycles - Supplies & Parts, Motorcycles - Repairing & Service, Motorcycles - Renting & Leasing

Additional Information


If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 01/24/2011Business started: 01/01/1977
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Motor Vehicle Administration
6601 Ritchie Hwy NE
Glen Burnie, MD 21062-1000
(800) 950-1682

BBB records show a license number of X800006010237 for this company, issued by Motor Vehicle Administration. Their web address is

Type: Vehicle Dealer

Type of Entity


Incorporated: December 1977, MD

Business Management
Principal: Mike Nobile (GM)
Number of Employees


Business Category

Motorcycles - Dealers, Motorcycles - Supplies & Parts, Motorcycles - Repairing & Service, Motorcycles - Renting & Leasing

Products & Services

This company offers sale, rental, repair, service and parts & accessories of motorcycles specializing in Harley Davidsons.

Alternate Business Names
Harley Davidson of Frederick, Inc.

Map & Directions

Map & Directions

Address for Harley Davidson of Williamsport

10210 Governor Lane Blvd Unit 2004

Williamsport, MD 21795-4072

To | From


2 Locations

  • 5722 Urbana Pike 

    Frederick, MD 21704-7202(301) 694-8177
    Fax: (301) 694-8177

  • 10210 Governor Lane Blvd Unit 2004 

    Williamsport, MD 21795-4072(301) 223-1800
    Fax: (301) 223-7039

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Harley Davidson of Williamsport is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on December 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Motorcycles - Dealers


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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