BBB Business Review

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BBB Accredited Business since 12/20/2002

NewDay USA (Headquarters)

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Fax: (877) 912-2777View Additional Phone Numbers8160 Maple Lawn Blvd Ste 300, FultonMD 20759-2615 Send email to NewDay USAView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 12/20/2002

BBB has determined that NewDay USA meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised NewDay USA's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 57 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

57 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues25
Billing / Collection Issues4
Delivery Issues1
Problems with Product / Service27
Guarantee / Warranty Issues0
Total Closed Complaints 57

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on NewDay USA

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

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If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 11/27/2002Business started: 11/27/2002
Licensing, Bonding or Registration

This business has submitted a mortgage lender license for renewal and is authorized to conduct business unless renewal is denied.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Ms. Roberta Pek (Vice President)
Contact Information
Ms. May Khieu (Chief Compliance Officer)Mr. Robert I. Posner (CEO)
Number of Employees

320

Business Category

Mortgage Lender, Credit - Debt Consolidation Services, Reverse Mortgage

Products & Services

This company offers mortgage lending, refinancing, debt consolidation and reverse mortgages.

Alternate Business Names
NewDay Financial, LLC, New Day Reverse Mortgage Program, New Day VA Loan Program
Industry Tips
Consumer Rights for Debt Collection
Education Information - Debt Management & Debt Settlement (MDAG)

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.