BBB Business Review

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This Business is not BBB Accredited

NewDay USA (Headquarters)

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Fax: (877) 912-2777View Additional Phone Numbers8160 Maple Lawn Blvd Ste 300, FultonMD 20759-2615http://www.newdayusa.comView Additional Web Addresses

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BBB Accreditation

BBB Accreditation Revoked on June 4, 2015.

On 06/07/2015 this company's accreditation in BBB was revoked by BBB's Board of Directors due to recent government action involving the business's customer relations which indicates a significant failure of the business to meet standards of conduct expected of a BBB member and engaging in activities reflecting poorly on the BBB or its members.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered NewDay USA's rating include:

  • Government action(s) against business.

Factors that raised NewDay USA's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 53 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

53 complaints closed with BBB in last 3 years | 11 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues20
Billing / Collection Issues1
Delivery Issues1
Problems with Product / Service31
Guarantee / Warranty Issues0
Total Closed Complaints 53

Customer Reviews Summary Read customer reviews

6 Customer Reviews Customer Reviews on NewDay USA

Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 6 Customer Reviews

Additional Information

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If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 11/27/2002Business started: 11/27/2002
Licensing, Bonding or Registration

This business has submitted a mortgage lender license for renewal and is authorized to conduct business unless renewal is denied.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Ms. Roberta Pek (Vice President Compliance)
Contact Information
Ms. May Khieu (Chief Compliance Officer)Mr. Robert I. Posner (CEO)
Number of Employees

320

Business Category

Mortgage Lender, Credit - Debt Consolidation Services, Reverse Mortgage

Products & Services

This company offers mortgage lending, refinancing, debt consolidation and reverse mortgages.

Alternate Business Names
NewDay Financial, LLC, New Day Reverse Mortgage Program, New Day VA Loan Program
Industry Tips
Consumer Rights for Debt Collection
Education Information - Debt Management & Debt Settlement (MDAG)

Customer Review Rating plus BBB Rating Summary

NewDay USA has received 4.11 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.