BBB Business Review

BBB Accredited Business since 11/15/2013

Neb Doctors of Maryland, LLC

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Phone: (410) 335-6175Fax: (410) 335-617610839 Philadelphia Rd STE B, White MarshMD 21162-1717 Send email to Neb Doctors of Maryland, LLCView Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 11/15/2013

BBB has determined that Neb Doctors of Maryland, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Neb Doctors of Maryland, LLC's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Neb Doctors of Maryland, LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
06/29/2015Billing / Collection Issues | Read Complaint Details

Bill turned over to a collection agency when it had been paid in full on time.
On June 5, 2015 I received a letter from a collection agency, ***** ***** stating that a bill of $122.35 from Neb Doctors of MD had been turned over for collection. The bill from Neb Doctors of MD states that it was due May 16, 2015. The check I wrote, number **** is dated 5/7 and I have a photocopy from my bank that it cleared on 5/13/2015. Thus the payment for the full bill was made on time but the business turned it over to a collection agency anyway. The bill invoice number is XXXXXX and it was written on the check.

Desired Settlement
Neb Doctors of Maryland should contact the collection agency and tell them the claim is in error. I would like a letter from Neb Doctors of Maryland stating that the bill was paid in full on time.

Business Response
This account never contacted our office to ask questions about the bill sent originally back in February 2015. We treat our clients with respect and are willing to help if they have fallen on hard times and offer payment plans if needed. This customer never contacted us regarding the February invoice nor did she call to complain to us about the amount billed to the insurance company. She also never called **** *********** to ask why she was sent to them knowing she had finally paid the overdue bill. A simple phone call to alert us of her late payment would have saved everyone time and energy.

Please see the below letter that I sent to the customer today 6.16.15 as per her request in this complaint.

Thank you very much.

June 15th, 2015

Dear Ms. ******** ******:

Your account was sent to our internal collection company **** ************ on 5/19/15 due to three billing statements sent to your attention for being overdue. Those dates were:

1. 2/23/15 - first statement
2. 3/24/15 - second statement (overdue)
3. 4/21/15 - third and final statement (overdue)

Invoices that are paid in 30 days following the first statement are considered on time payments. After 3 invoices are mailed, the account is then subject to being sent to collections. Our records do show that a payment was made on 5/12/15 for $122.35. After a third overdue bill is sent out, sometimes checks cross in the mail and by the time they are processed and recorded it can take a few weeks.

We did speak with **** regarding your account and they have confirmed the account has been closed and paid in full.

If you have any questions you can contact us at XXX-XXX-XXXX. Thank you.


Alaina *******
Neb Doctors of Maryland

Industry Comparison| Chart

Medical Equipment & Supplies, Baby Accessories & Services

Additional Information


If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 10/31/2013Business started: 10/01/2005
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Maryland Dept. of Health & Mental Hygiene
201 W Preston St
Baltimore, MD 21201-2301
(410) 767-6860

BBB records show a license number of Active for this company, issued by Maryland Dept. of Health & Mental Hygiene. Their web address is The expiration date of this license is 08/31/2017.

Type: Residential Service Agency

Check License Status: RSA.pdf

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Ms Sue Ellen Kay (Sr Vice President)
Contact Information
Mr. James Bonessi (COO)Ms. Alaina Bonessi (CEO)
Number of Employees


Business Category

Medical Equipment & Supplies, Baby Accessories & Services

Products & Services

This company offers home medical equipment including breast pumps, nebulizers, and medical information.

Map & Directions

Map & Directions

Address for Neb Doctors of Maryland, LLC

10839 Philadelphia Rd STE B

White Marsh, MD 21162-1717

To | From


2 Locations

  • 10839 Philadelphia Rd STE B 

    White Marsh, MD 21162-1717

  • PO Box 226 

    White Marsh, MD 21162-0226(410) 335-6175
    (866) 643-4020
    Fax: (410) 335-6176

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Neb Doctors of Maryland, LLC is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Email Addresses


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including complaint response text in BBB Business Reviews on December 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.


Industry Tips for Medical Equipment & Supplies


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.