BBB Business Review

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This Business is not BBB Accredited

Mattress Warehouse Corporate Office (Headquarters)

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Phone: (301) 682-8504Fax: (301) 831-4672View Additional Phone Numbers4949 New Design Rd, FrederickMD 21703-7111http://www.sleephappens.com

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BBB Accreditation

Mattress Warehouse Corporate Office is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Mattress Warehouse Corporate Office's rating include:

  • 292 complaints filed against business

Factors that raised Mattress Warehouse Corporate Office's rating include:

  • Length of time business has been operating.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

BBB serving , maintains a report on this company's headquarters location. Please visit for details or call .

292 complaints closed with BBB in last 3 years | 104 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues29
Billing / Collection Issues5
Delivery Issues20
Guarantee / Warranty Issues49
Problems with Product / Service189
Total Closed Complaints 292

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on Mattress Warehouse Corporate Office

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2 Customer Reviews

Additional Information

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BBB file opened: 09/27/1994Business started: 12/01/1989
Type of Entity

Corporation

Incorporated: October 1989, MD

Business Management
Principal: Mr. John Gibson (Customer Service Department)Ms. Miriam Daniel (Customer Service Department)
Contact Information
Mr. John Ahern (Principal Owner) Bill Clark (Manager)Ms. Rose Flegal (Site Manager) Dave Kile (Manager) Steve Wright (Manager)
Number of Employees

500

Business Category

Mattresses, Services - General, Furniture - Retail

Products & Services

This company sells bedroom furniture and accessories.

Service Area

This company only has physical stores in Delaware, Maryland, North Carolina, Pennsylvania, Virginia, West Virginia, and Washington DC. The corporate office is located in Frederick, Maryland.

Alternate Business Names
Mattress Warehouse, Mattress Warehouse Of Edgewood, Mattress Warehouse Of Hagerstown, Mattress Warehouse-lord, Mattress Warehouse-north Est, Mattress Warehouse, Inc.

Customer Review Rating plus BBB Rating Summary

Mattress Warehouse Corporate Office has received 3.45 out of 5 stars based on 2 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.