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Consumer Complaints

BBB Accredited Business since 11/13/2012

Ayres, LLC

Phone: (410) 485-2389Fax: (410) 483-2661

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
12/06/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Landscaping services perfomed at my property without proper authorization. Unsubstatianted charges for work that was not authorized.
Received invoices from *********** ********** (previous property management company) dated 10/10/11 and 11/01/11 regarding maintenance and repair work (mowing and trimming) that was performed by Ayres, Inc at my property. The property is located at **** ** ******* **** ********** MD XXXXX.

I contacted Mr. ****** *****, Owner, Ayres, Inc via email as well as phone call on 10/31/13, in an attempt to resolve this matter, however, he dismissed my issue. Mr. ***** did not confirm or deny whether the services shown on the invoices were actually performed by his company. In addition, Mr. ***** explained that he was unable to provide any information (e.g., contracts, work orders, written communications) initiating the services that he performed at my property.

I have documents suggesting that these charges are erroneous. I have paid the charges shown on the invoices to *********** ********** and Mr. ***** accepted those payments from *********** ***********


Desired Settlement
Documentation to substatiate the charges shown on the invoices, or refund of charges.

Business Response
We @ Ayres,LLC have informed Mr.****** that we were contracted by *********** *********** *********** ********** is/was the management company for the customer's property in question, that requested the work and paid for services rendered. Any and all work is only completed @ the management company's direction.
All invoices; work orders, authorizations, etc. are generated by *********** (the management company) and not the contractor. We have informed the customer of this process as to the reason that his issue is with the management company ************ *********** and NOT Ayres, LLC. We have also contacted the lead person @ *********** ********** and informed them of this complaint so they in turn can acknowledge and hopefully resolve the issue for said customer.

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
Ayres, LLC has provided that they were contracted by my former management company to perform work at my property and the management company paid them for their services. My issue with Ayres, LLC is their billing and collection of payments. In a letter dated November 6, 2013 that I received from Mr. *****, he explains that his company has never provided invoices for work they've completed at properties, which was directed by management companies. However, the specific invoice that I sent to him was addressed directly to me with all of his company's contact information, not my former management company's. As such, either my former management company falsely generated the invoice on Ayres, LLC's behalf, or Ayres, LLC did not receive payment from the management company and sought it from me. The invoice clearly states, "make all checks payable to Ayres, Inc". I did not hire Ayres, LLC to perform work at my property; therefore, I should not receive an invoice to pay Ayres, Inc directly.

Mr. ***** has only offered what information the management company generates, but does not comment on the information that his company generates. As a contractor, it would be expected that Ayres, LLC would submit invoices to clients for payment after they've completed work. However, Mr. ***** has not commented on his billing to clients, which has created this issue that may possibly be a misunderstanding from the invoice that I received.

I appreciate Mr. ***** efforts to contact the lead at my former management company, as I have done previously, but it would be helpful if Mr. ***** could substantiate services that he has performed at my property. This would help determine if my former management company is solely responsible in this matter.


Final Business Response
We at, Ayres, LLC have NOT; sent, mailed NOR generated ANY invoices for properties we have been contracted to complete work for property mgmt. companies. It is very peculair that Mr.****** received an invoice (for work dated TWO YEARS AGO, 10/2011 & 11/2011) with our company's info on it when, as we have informed him in previous correspondence and phone call, do NOT (& did not) generate, mail NOR send invoices for those contracted jobs. Payments received for all work for those particular jobs were paid to our company from the management company. We have NEVER received direct payment from clients whose properties were managed by *********** ********** (in this case) as the work was completed only under the direction of *********** ********** (and NOT Mr.****** in this case). Again, although Mr.****** rec'd an invoice w/ our business info on it, we at *****, LLC. did NOT send, mail nor generate said invoice (as we informed Mr.****** via phone call and correspondence). We passed the issue, question, complaint to the property management company so that they may shed some light on the issue w/ Mr.******. We, however, cannot supply any more info NOR paperwork that is non existent on our end, regarding this matter. It's unfortunate that Mr.****** has not received a satisfactory answer to his issue but we, Ayres,LLC., have furnished any and all info related to this matter. The bottom line is that Ayres, LLC did NOT ever send an invoice to Mr.****** and all invoices and work was completed under the direction of *********** *********** We have given our contact person's info at *********** in the hopes that could resolve the matter for Mr.******. No invoice for work done 2 years ago(or yesterday) has come from Ayres, LLC. directly. No monies has been rec'd NOR expected from Mr.****** to Ayres,LLC as any payments were made to us from *********** *********** If Mr.****** has sent any payment, payable to Ayres, LLC and NOT *********** ********** (with proof of such) it would be refunded.

Industry Comparison| Chart

Landscape Maintenance, Lawn & Garden Equipment & Supplies, Brick - Concrete, Pumice, Paving Stones, Painting Contractors, Lawn Maintenance, Landscaping Clean-Up - Spring & Fall

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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