BBB Business Review
This Business is not BBB Accredited
Total Makeover Home Improvement
(410) 420-3770View Additional Phone Numbers702 W. Macphail Road, Bel Air, MD 21014http://www.totalmakeoverhome.com
BBB Accreditation
Total Makeover Home Improvement is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Total Makeover Home Improvement's rating include:
- Length of time business has been operating.
- Failure to respond to 3 complaints filed against business.
- One serious complaint filed against business.
Consumers have reported to BBB that Vincent Horka, identified as VP of GK Wentworth Construction, LLC., d.b.a Total Makeover Home Improvement, informed them the company has run into financial problems and is unable to perform or complete any jobs at this time. Consumers who have paid the company for jobs which have not been started or have not been completed, should contact the Maryland Home Improvement Commission (MHIC) for information about making a claim through the Guaranty Fund:
Maryland Home Improvement Commission
500 N Calvert St, Ste 301
Baltimore, MD 21202-3658
Phone: 410-230-6309 Fax: 410-333-0851
Web site: mhic@dllr.state.md.us
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Problems with Product / Service | 4 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 4 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topIf a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.
BBB file opened: 12/01/2008Business started: 09/06/2008Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Dept. of Labor, Licensing & Regulation (dllr)500 N Calvert St Ste 401
Baltimore, MD21202
(410) 230-6001
http://www.dllr.state.md.us
BBB records show a license number of 96349 for this company.
Type: Department of Labor Licensing & RegulationCheck License Status: www.dllr.state.md.us96349
Please note that governmental licensing information may not be current.
Type of Entity
Limited Liability Corporation
Contact Information
Primary Contact: Mr Gregory Wentworth (Owner)Number of Employees
10
Business Category
Home Improvements
Products & Services
This company offers home improvement services such as basement/bath/kitchen remodel, flooring, drywall, painting, etc.
LocationsX
1 Locations
702 W. Macphail Road
Bel Air, MD 21014(410) 420-3770
(443) 243-1949Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Total Makeover Home Improvement is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Home Improvements
What is BBB Advertising Review?
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.