Business ProfileforBethany Air Corp. Heating & Air Conditioning

Bethany Air came out on July 15th to fix my AC. I told the technician, Harold, that it was low on freon. He checked the unit and confirmed it was low on freon and told me there could be a leak but he would not be able to locate the leak. However, the technician did not open the inside or outside unit. I asked him if we would open up the unit to look at it and he said he didn't need to because I told him what the issue was. Therefore, he did not look at the outside or the inside unit. He filled the unit with freon and then left. He was only at the house for 30 minutes. I was charged $926.50 for this visit. The next day, the freon was gone from the unit and the AC did not work. I called the company the next day and a different technician came to look the a the unit on July 16th. He did find a leak and proceeded to fix a part on the unit. Then, 2 weeks later, the AC stopped working again and was once again low on freon. Bethany came back 2 more times to look at the unit but wasn't able to do a full assessment, until finally (almost a month later) they informed me it was the evaporator coils that were leaking. I would have used Bethany Air to replace the evaporator coils but the quote I received from them is way above the average, in the amount of $4,400, so I went with a different company to replace the coils. I would like to request a refund for the amount I paid Bethany Air back in mid July 2022, in the amount of $926.20. I feel this refund is justified as the AC was not fixed after the visit; however, I paid a substantial amount of money for a repair that was not completed properly. I reached out to the company via email on 9/7/22, requesting a refund, but was told they did nothing wrong and would not grant the refund. The email correspondence along the the invoice for the services and estimate for the repair is attached.