BBB Business Review
BBB Accredited Business since 04/01/1988
Arundel Cooling & Heating Co., Inc.
Phone: (410) 789-8300Fax: (410) 636-7525View Additional Phone Numbers707 Nursery Rd, Linthicum, MD 21090-1422www.arundelcooling.com
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BBB Accreditation
A BBB Accredited Business since 04/01/1988
BBB has determined that Arundel Cooling & Heating Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Arundel Cooling & Heating Co., Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 2 |
| Advertising / Sales Issues | 0 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 3 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topIf a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.
BBB file opened: 10/01/1985Business started: 03/01/1971Licensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Maryland Home Improvement Commission500 N Calvert St Ste 301
Baltimore, MD21202-3658
(410) 230-6309
http://www.dllr.state.md.us/license/mhic/
Dept. of Labor, Licensing & Regulation (dllr)
500 N Calvert St Ste 401
Baltimore, MD21202
(410) 230-6001
http://www.dllr.state.md.us
BBB records show a license number of 2278 for this company, issued by Maryland Home Improvement Commission. Their web address is http://www.dllr.state.md.us/license/mhic/. The expiration date of this license is 01/18/2013. The license is in the name of Marshall VanHorne..
Type: HVACRBBB records show a license number of 11233 for this company, issued by Dept. of Labor, Licensing & Regulation (dllr). Their web address is http://www.dllr.state.md.us. The expiration date of this license is 05/08/2013. The license is in the name of Marshall Van Horne..
Type: Licensed ElectricianType of Entity
Corporation
Incorporated: March 1971, MD
Contact Information
Primary Contact: Mr. John L. VanHorne Sr. (President)Complaint Contact: Mr. Jeff Greer (CFO)Mr. Marshall Van Horne (Electrical Contractor)Number of Employees
48
Business Category
Heating & Air Conditioning, Air Purifying & Cleaning Systems & Equipment, Water Heaters - Dealers, Generators-Electric, Hydronic Heating, Air conditioning & Heating Contractors - Commercial, Air conditioning & Heating Contractors - Residential, Geothermal Heating & Cooling, Water Heaters - Repairing, Heating Contractors, Electricians , Air Conditioning Contractors & Systems
Products & Services
This company offers commercial, residential, and geothermal heating and air conditioning, air purification, generator sales/services, and commercial electrical services.
Alternate Business Names
Arundel ElectricLocationsX
1 Locations
-
707 Nursery Rd
Linthicum, MD 21090-1422(410) 789-8300
(410) 465-4188
(410) 730-6900
(410) 744-3800
(410) 647-2626
(888) 278-6335Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Arundel Cooling & Heating Co., Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Heating & Air Conditioning
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.