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Consumer Complaints

BBB Accredited Business since 08/07/2009

Advantage Home Exteriors, Inc

Phone: (410) 612-0511Fax: (410) 612-0544

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
04/19/2016Problems with Product / Service | Read Complaint Details
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Complaint
the company put new gutters and gutter guards on my home i have had them here 2 times for the rain running over the gutters this didn't happen before
before they installed the new ones i did not have rain freezing on my steps or making trenches around my home or running over the gutters they are now telling me i need to pay another $500.00 for them to fix it they claim my shingles come over the gutter too far i feel they should have seen this upon the install and i should not have to pay for this to be fixed the job cost $2010.00 and was supposed to make my life easier it hasn't there should not be water running over the gutters i only ask that they fix the problem please

Desired Settlement
i want the job done right no more water running over the top of the gutters and in the winter freezing 1 inch thick on my steps

Business Response
Contact Name and Title: **** *****/ Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ****@advantagehomeexteriors.com
********
Thank you for having this complaint removed; as we discussed, cutting back your roof shingles that were installed improperly was not contracted by our company and is not a typical service with a gutter cover installation.
Had we noticed that this would cause a problem, we would have notified you the first day; unfortunately, it wasn't until the third visit that we were able to verify that there was no problem with the gutter guards that we installed.
Had we noticed this at the time of installation, we would have charged you an additional fee, which you agreed you would have had money for at the time.
Because of the circumstances, we agreed to come out and help you with this at no cost before I ever received this complaint, even though it is not our responsibility. We appreciate your understanding that this complaint is not justified, and should be removed from our otherwise perfect record. We go to great lengths to make sure that our customers are satisfied and you know that we are always here to answer you calls if you have any issues with our service.

Consumer Response
(The consumer indicated he/she ACCEPTED the response from the business.)
that is not how things went
but they did come out and fix the problem and did not charge me the additional 500 dollars he originally told me it would take to fix a problem that they should have seen upon installation of the gutters and guards i had this done to make my life easier instead it got worse after the complaint was filed he asked me to tell you i made a mistake and to remove the complaint

Industry Comparison| Chart

Gutters & Downspouts, Soffit & Fascia, Windows - Vinyl, Windows, Shingles, Windows - Installation & Service, Siding Contractors, Roofing Contractors, Contractors - Gutters, Gutter Leaf Guards, Gutter Cleaning

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.