BBB Business Review
This Business is not BBB Accredited
Home Rescue LLC
Phone: (877) 382-2836 (Disconnected)Fax: (443) 303-8818View Additional Phone Numbers10600 York Rd Ste 200, Crestridge Corporate Center, Cockeysville, MD 21030-2359http://www.homerescuellc.net! There is an alert for this business !
BBB Accreditation
Home Rescue LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
On January 4, 2011, Mr. Dewey Hiltner of Home Rescue LLC provded BBB with the following statements:
In recent months, financial reversals beyond our control along with industry related problems, have made it impossible for Home Rescue, LLC to continue operations and has forced us to close our doors. Home Rescue has not taken on any new applications since April 2010 and is devoid of all assets.
Home Rescue, LLC heretofore submitted to the lender or servicer on our customer's behalf, sufficient documentation tailored to their particular lender/servicer's requirements to secure approval of a workout option. Most of the work has been completed. The Lenders will require updated information. Home Rescue wants to provide the following TIPS and recourses in hopes to provide further assistance.
In order to ensure that your loan modification proposal has the best possible chance for approval, YOU WILL NEED TO DO THE FOLLOWING:
1. Contact your lender or servicer at least once a week to ask about the status of your loan modification. Keep good NOTES on each phone call to refer back to if necessary.
2. The lender or servicer may and probably will ask you for updated income and expense information. You need to promptly provide that directly to the lender/servicer yourselves. Then follow up with a phone call to the lender to verify they received it and that nothing else is needed at that time.
3. If and when the application for modification is approved, you will need to execute an acceptance document that puts the new terms in place.
4. There may be a required "trial" period during which you will be required to make timely payments based upon the new modified loan terms. It is critical that you make these payments on time and in the required amount. Once you successfully complete the trial period, contact your lender to make the loan modification permanent.
If you find that you still need further assistance, there are agencies out there that can help, free of charge. Go to this government website www.hud.gov or specifically http://www.hud.gov/offices/hsg/sfh/hcc/fc/ and click on your state and it will list many for you.
Further resources ...
HAMP Solutions Center http://www.operationrest.org/ImportantNumbers
FHA Loss Mitigation Policy and Guidance - http://www.hud.gov/offices/hsg/sfh/nsc/lmmltrs.cfm
HAMP Servicers Loss Mitigation Policy and Guidance -https://www.hmpadmin.com/portal/programs/hamp.html
2nd Lien Modification Program - https://www.hmpadmin.com/portal/programs/second_lien.html
Foreclosure Alternative Program (HAFA) -
https://www.hmpadmin.com/portal/programs/foreclosure_alternatives.html
Home Rescue is genuinely sorry for this outcome. It is not what we contemplated or anticipated when we started in this business or originally contracted with our customers. Again, we are truly sorry and wish everyone the best of luck.
Respectfully
Home Rescue
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 3 |
| Guarantee / Warranty Issues | 9 |
| Problems with Product / Service | 49 |
| Billing / Collection Issues | 0 |
| Delivery Issues | 0 |
| Total Closed Complaints | 61 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topIf a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB reliability report.
In April 2010, BBB notified Home Rescue LLC concerning an increase in the number of consumer complaints, as well as a pattern of complaints alleging the company was not adequately responsive to requests for assistance, that refunds were not being issued promptly and that the company was not making sufficient efforts to obtain loan modifications. The company responded promptly to BBB and addressed all issues. They informed BBB that they had completed over 2,000 loan modifications and had refunded over $260,000. They stated many clients' situations are desperate and their expectations are for immediate response, but that clients are informed it may take upwards of 180 days to obtain an outcome. The company stated that the refunds were issued "as soon as possible" after it became clear that a loan modification would not be approved or would not be secured. The company's statistics showed they had received complaints on less than 1% of the accounts on which it contracted.
The company also stated that lenders send any documents to their customers, not to Home Rescue and Home Rescue was aware of situations where lenders misinformed or misled Home Rescue clients regarding receipt of any contact from Home Rescue.
The company stated they were also aware of situations where lenders referred clients to BBB to file complaints because they confused Home Rescue LLC with other companies with similar names in FL, CA and AZ which were determined to be fraudulent.
Finally, due to the issues stated above and the state of the loan modification industry at this time, Home Rescue LLC notified BBB on May 28, 2010 that the company stopped accepting any new applications for loan modifications "for the time being."
BBB file opened: 03/25/2009Business started: 07/01/2008Type of Entity
Limited Liability Corporation
Contact Information
Primary Contact: Mr. Dennis March (Manager)Mr. Greg March Manager Ms. Lisa Dichiara (Office Manager) Terry Shanahan (Attorney)Number of Employees
35
Business Category
Foreclosure Rescue, Financial Services
Products & Services
This company offers foreclosure solutions and financial consulting. As of April 2010, Home Rescue LLC has stopped accepting any new applications for loan modifications.
LocationsX
1 Locations
10600 York Rd Ste 200
Crestridge Corporate CenterCockeysville, MD 21030-2359(443) 303-8809
(443) 320-9498
(877) 382-2836Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland, serving Western MD to the Eastern Shore. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Home Rescue LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Foreclosure Rescue
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.