Business ProfileforJim Boyd's Flooring America

I purchased carpeting and padding. I prepared my home by moving all furniture and objects. I taped off my walls. My issue is with the installation and the product. I ask for tick padding being that my home is over (50) years old. Jim Boyd's Flooring America installation was not up to standard. The worker damage my walls. The carpet is inferior because what I saw and touch in the showroom store is less than quality. In fact, I feel as if I was scam by them because when I initially came into the store I selected beautiful carpeting and I gave them a cash deposit. Then all but one of my selections were not available and they did not want to refund my money. So, I patiently made another selection based on color. I was told that the padding would help with the texture. It has not because I can feel every imperfection of the (2) floors as well as the nails on the steps. I invited Larry to my home to see for himself and he assured me that he would do everything to resolve the matter. Months have ago by and Larry has not once written me or attempted to call me. Instead, I have attempted several times to speak with him Larry the manager and he has absolutely avoided my telephone calls. Finally I went into the the store on 1/5/2022 and he acted as if he did not know who I was, so I introduced myself again and reminded him that we still had not resolved the issue of the damages to my walls or the installation. He wanted to make a scene. I walked to his office and came back with a business card for the operation manager Jerry B***. I refuse to call Mr. B*** because I feel as if this situation could have been forwarded to his attention months ago and I refuse to argue with anyone at this point. They damaged my walls and sold/installed inferior product in my home. I pay cash and have a receipt and pictures.