Product that was shipped was not the product that was advertised. Company did not return phone calls
On June 28, 2014, I purchased a dozen 5 ounce crab cakes, on-line, from Linton's Seafood, Lintonseafood.com. The Linton Order confirmation and PayPal receipt for $114.94 are included as Attachment's 1 and 2. Linton's website of the crab cake order page is included as Attachment 3.
I received the order on July 2, 2014. The crab cakes were packaged in two individual packages of six crab cakes. I opened one package and cooked one crab cake. I took a bite and the crab cake was all fillers, very little crab meat was evident. On closer examination, the crab cakes appeared to be rather small. I weighed the remaining 5 crab cakes in the package. Included as Attachment 4A -4F are pictures of the crab cake printed from the Linton Website, Attachment 4A, and pictures of the actual product received, Attachments 4B-4F. The crab cakes ranged in weight from 3.9 to 4.5 ounces, averaging 4.2 ounces each, averaging 16% less than the 5 ounces advertised.
I immediately contacted Linton Seafood via email on the Linton Seafood website. I included a picture of one of the crab cakes on the scale and noted that the crab cake was all filler and under the advertised weigh. Within 15 minutes, an individual identifying himself as ****** ****** called me. Mr. Linton inquired if the scale was a digital scale, which I affirmed, He then explained that the crab meat gets broken up in the mixing process, except for jumbo lump, which he said they didn't use in the crab cakes. Please refer to Attachment 3 again and note that the description says jumbo lump. I didn't take exception but noted that the crab cake pictured on the website did not look like the crab cake I received.
Mr. ****** asked me to send the crab cakes back to him so that he could review them and issue a credit. He said that he would provide the company's FedEx account number and asked me to use the original packaging, fill some plastic bottles with water and freeze tem, and hip the crab cakes back on July 7th or 8th.
I did as requested and shipped the crab cakes overnight on July 7th using the Account number Mr. ****** provided. The crab cakes were delivered on July 8th. Please refer to Attachment 5. I also emailed Mr. ****** to inform him that I had shipped the crab cakes and that they would arrive by 4 PM on July 8th. Please refer to Attachment 6.
I waited a week for contact from Mr. ******, but none was received, so I called ******'s Seafood on July 15th. I was told Mr. ****** was busy and would return my call. No one called and I called Linton Seafood on July 16th. Again no one called back. I called On July 17th, and was told Mr. ****** was busy and I was placed on hold. After 5 minutes the phone connected to an extension and rang, but no one answered. I called back and asked for Mr. ******. The person that answered said that he was the only person in the store and he had one customer to please hold. I suggested that he call me back when some one arrived to help. I received no call back.
I sincerely hope that the Attorney Generals Office does a thorough review of this companies business practices. I researched a little after the fact, and reviewers on the YELP Crisfield Maryland page have reported the same type of experiences with Linton's Seafood. Please refer to Attachment 7. Please refer to the first and last 4 reviews. These individuals appear to have had the same type of experience..
I would like a refund of $114.94, and require the Linton Seafood website be modified to reflect the actual product that they are selling.
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******* ** XXXXX-XXXX
I wish to have a refund 0f $114.94 and have Linton Seafood to change their website to reflect the actual item that they are selling.