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          Aaction Home Repairs and Restoration, Inc. has 1 locations, listed below.

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            Business ProfileforAaction Home Repairs and Restoration, Inc.

            Fire and Water Damage Restoration
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.8/5stars

            Average of 5 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/1997

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Aaction Home Repairs & Restoration is a restoration & remodeling company, & vendor for insurance companies. We are licensed & insured to complete general contracting work for any size residential or commercial property in Maryland.

            Products & Services

            Aaction Home Repairs & Restoration offers insurance restoration for fire & water damage, & home improvement services for kitchens, bathrooms, decks, sunrooms, patios and other general remodeling services. We also have a flooring division.

            Business Details

            BBB File Opened:
            3/25/1997
            Years in Business:
            29
            Business Started:
            12/1/1994
            Business Incorporated:
            10/1/1995
            Accredited Since:
            3/1/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Aaction Restoration, Inc.
            • Aaction Home Repairs, Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            9:00 AM - 2:00 PM
            Business Management
            • Mr. Brian K. Hood, President
            • Mr. Travis Hood, Manager
            • Mrs. Taylor Bloom, Office Manager
            Contact Information

            Principal

            • Mr. Brian K. Hood, President

            Customer Contact

            • Mr. Brian K. Hood, President
            • Mr. Travis Hood, Manager
            • Mrs. Taylor Bloom, Office Manager
            Additional Contact Information

            Fax Numbers

            • (410) 729-2409
              Primary Fax

            Phone Numbers

            Industry Tip

            BBB Tip: Preparing for and recovering from flooding

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/17/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Aaction was hired to perform mitigation and restoration. Mitigation commenced on 4/05; satisfactorily completed 4/12. Have been trying to get a timeline for restoration completion for 3 months.. PM Wilhide refuses. He has been rude and disrespectful; needing to be told on multiple occasions to lower the tone and level of his voice. He has been unresponsive to several requests for information and addressing the issue of workers leaving door open and cat getting out. His text to my wife was rude and disrespectful. Unacceptable. ********** Insurance has had two conversations with the company about suboptimal service, rude treatment, and not sending required supplementals. When the supplementals' failure was finally identified, I requested to Matt that going forward I need a timeline agreed to in writing given all the difficulties encountered to this point. He said "absolutely." When I brought that to the attention of Wilhide he got aggressive, shouting that Matt has "nothing to do with it; he is not PM. I am." (Conversation witnessed) This job is largely unfinished after 3 months and I have been unable to receive an agreed-upon schedule to minimize lifestyle-disruption and reduce the costs of ALE to the insurance company. ********** noted that I should be entitled to that---AAction is an approved provider. Oriental rugs remain left on screened porch for 3 months, major mess-up with bath vanities means replacement is now about 3 months out. Workers showed up on Thursday without notification time of arrival. While some minor work has been done the project has been significantly off track, PM unwilling to accept any responsibility or address in a professional manner our concerns. Service not customer-focused. ********** noted the experience of another customer in a different state with the same company was very efficient and customer-focused. They have apologized to me for the treatment we have received. ********** can confirm the truthfulness of this narrative.
            Read More

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Linda G

            12/31/2021

            When a large tree fell damaging my roof Aaction Home Repair & Restoration took my call. The procedures were explained & my questions answered. Their team was then put into "Action". 1st the tree was removed quickly & cleanly by a local company. The estimator assessed the damage to the roof. The Office provided a detail estimate. The Program Manager was assigned & stayed in constant contact with me. He scheduled the Roofers, the Gutter co., the Drywall & Painting crew. With attention to detail the repairs were made skillfully, professionally, pleasantly, & in a timely manner. I thank them ALL for a job well done & certainly recommend them.

            Local BBB

            BBB of Greater Maryland

            BBB Reports On

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