BBB Logo

Better Business Bureau ®
Start With Trust®

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 06/30/2004

Careone Debt Relief Services (Headquarters)

Phone: (410) 910-1735Fax: (410) 910-2788View Additional Phone Numbers9755 Patuxent Woods Dr Ste 100, ColumbiaMD 21046-2288

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 06/30/2004

BBB has determined that Careone Debt Relief Services meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Careone Debt Relief Services' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 58 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

58 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues21
Guarantee / Warranty Issues1
Problems with Product / Service35
Delivery Issues0
Total Closed Complaints 58

Additional Information

top

If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 07/01/2004Business started: 08/06/2002
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Labor, Licensing & Regulation: Division of Financial Regulation
500 N Calvert St Ste 402
Baltimore, MD21202-3659
(410) 230-6100
http://www.dllr.state.md.us/finance/

Dept. of Labor, Licensing & Regulation (dllr)
500 N Calvert St Ste 401
Baltimore, MD21202
(410) 230-6001
http://www.dllr.state.md.us/license/

BBB records show a license number of 65 for this company, issued by Dept. of Labor, Licensing & Regulation: Division of Financial Regulation. Their web address is http://www.dllr.state.md.us/finance/. The expiration date of this license is 10/30/2015. The license is in the name of CareOne Services, Inc.

Type: Debt Management License, Financial Regulation

Check License Status: http://www.dllr.state.md.us/finance/industry/licsearch.shtml 65

Please note that governmental licensing information may not be current.

BBB records show a license number of 15-2 for this company, issued by Dept. of Labor, Licensing & Regulation (dllr). Their web address is http://www.dllr.state.md.us/license/. The expiration date of this license is 12/31/2015. This Debt Settlement License is in the name of CareOne Services, Inc.

Type: Department of Financial Regulation

Check License Status: http://www.dllr.state.md.us/finance/industry/licsearch.shtml15-2

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: August 2002, MD

Contact Information
Principal: Mr. Bernaldo J. Dancel (Chairman & CEO)Customer Contact: Ms. Kathy Silvin (Corporate Communication Specialist)Mr. Housh Karimabadi (Director of Communications)Mr. Mark Westerman (Chief Marketing Officer)
Number of Employees

500

Business Category

Financial Services, Credit & Debt Counseling, Debt Relief Services

Products & Services

This company provides debt relief solutions and money management.

Careone Debt Relief Services alerted BBB that they are no longer taking new clients. Consumers can call 1-800-Care123 (1-800-227-3123) which will direct them to a preferred provider through their automated phone system.

Hours of Operation
Mon: 08:00 AM to 12:00 AMTue: 08:00 AM to 12:00 AMWed: 08:00 AM to 12:00 AMThu: 08:00 AM to 12:00 AMFri: 08:00 AM to 12:00 AMSat: 09:00 AM to 07:00 PMSun: 09:00 AM to 06:00 PM
Alternate Business Names
CareOne Credit Counseling, CareOne Services, Inc., 3c Inc
Industry Tips
Debt Negotiation/Debt Settlement
Consumer Rights for Debt Collection
Education Information - Debt Management & Debt Settlement (MDAG)
Debt Settlement October 2010
2007 Credit Counseling/Debt
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.