The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Greater Maryland. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Quantell Inc. is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
Additional Email Addresses
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including complaint response text in BBB Business Reviews on December 1, 2012. BBB reports the complaint response text for all reportable complaints against a business that are received electronically.
Industry Tips for Engineering Consultants
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
On June 25, 2015, Jonathan Mickle of Quantell, Inc. pleaded guilty to conspiracy to commit wire fraud and to tax fraud in connection with schemes to defraud the U.S. by illegally obtaining millions of dollars in federal contracts and to defraud the employees of two Maryland corporations of their health and welfare benefits.
Jonathan Mickle submitted a false joint tax retuen for the 2011 tax year, misrepresented the company to bid on federal government set aside contracts meant for small businesses, and was apart of using shell companies to divert the SCA funds.
Jonathan Mickle faces a maximum sentence of 20 years in prison and a $250,000 fine or twice the gain or loss for wire fraud conspiracy and a maximum of 3 years in prison and a $100,000 fine for tax fraud. Sentencing has been scheduled for November 3, 2015 at 2:15pm. For more details go to http://www.justice.gov/usao-md/pr/attorney-and-senior-employee-quantell-inc-and-intaset-technologies-corporation-pleads