BBB Business Review

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BBB Accredited Business since 04/11/2014

ClearOne Advantage

Phone: (888) 785-5376Fax: (800) 392-2802View Additional Phone Numbers1501 S Clinton St Ste 320, First Mariner Building, BaltimoreMD 21224-5733 Send email to ClearOne AdvantageView Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since 04/11/2014

BBB has determined that ClearOne Advantage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised ClearOne Advantage's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 36 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

36 complaints closed with BBB in last 3 years | 15 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues9
Problems with Product / Service26
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 36

Additional Complaint Information

ClearOne Advantage encourages consumers to contact them to review concerns, prior to filing a formal BBB complaint.

Robin Hector, Customer Service Manager :
443-529-9659, or 888-768-4676 X4801
or
rhector@clearoneadvantage.com.

Customer Reviews Summary Read customer reviews

7 Customer Reviews Customer Reviews on ClearOne Advantage

Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 7 Customer Reviews

Additional Information

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If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.

BBB file opened: 09/01/2008Business started: 09/01/2008
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Dept. of Labor, Licensing & Regulation: Division of Financial Regulation
500 N Calvert St Ste 402
Baltimore, MD 21202-3659
(410) 230-6100
http://www.dllr.state.md.us/finance/

BBB records show a license number of 15-12 for this company, issued by Dept. of Labor, Licensing & Regulation: Division of Financial Regulation. Their web address is http://www.dllr.state.md.us/finance/.

Type: Debt Settlement Services Provider

Check License Status: http://www.dllr.state.md.us/finance/industry/debtsettleprov.shtml15-12

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Corporation

Business Management
Mr. Jon Repetti (EVP)
Contact Information
Principal: Mr. Tomas Gordon (CEO)Customer Contact: Ms. Robin Hector (Customer Service Manager)Mr. Joe Kotula (Chief Marketing Officer)Ms. Danielle Lozano (Director of Customer Service)Mr. John Wrinn (COO)
Number of Employees

201

Business Category

Debt Relief Services, Credit Services

Products & Services

This company is a full-service debt settlement company providing settlement of credit cards and unsecured debt. BBB reviewed the practices of the business and concur with their claims of FTC compliance.

Hours of Operation
Mon: 09:00 AM to 07:00 PMTue: 09:00 AM to 07:00 PMWed: 09:00 AM to 07:00 PMThu: 09:00 AM to 07:00 PMFri: 09:00 AM to 05:00 PMSat: ClosedSun: Closed
Alternate Business Names
Clear One Advantage, ClearOne Advantage, LLC
Industry Tips
Debt Negotiation/Debt Settlement
Consumer Rights for Debt Collection
Education Information - Debt Management & Debt Settlement (MDAG)
Debt Settlement October 2010

Customer Review Rating plus BBB Rating Summary

ClearOne Advantage has received 4.2 out of 5 stars based on 7 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.