BBB Accredited Business since 04/11/2014
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A BBB Accredited Business since 04/11/2014
BBB has determined that ClearOne Advantage meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised ClearOne Advantage's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 36 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||9|
|Problems with Product / Service||26|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||36|
Additional Complaint Information
ClearOne Advantage encourages consumers to contact them to review concerns, prior to filing a formal BBB complaint.
Robin Hector, Customer Service Manager :
443-529-9659, or 888-768-4676 X4801
Customer Reviews Summary Read customer reviews
7 Customer Reviews Customer Reviews on ClearOne Advantage
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7 Customer Reviews|
If a business refers you to another company or uses sub-contractors, BBB recommends that you research that company including reviewing their BBB business review.BBB file opened: 09/01/2008Business started: 09/01/2008
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Dept. of Labor, Licensing & Regulation: Division of Financial Regulation
500 N Calvert St Ste 402
Baltimore, MD 21202-3659
BBB records show a license number of 15-12 for this company, issued by Dept. of Labor, Licensing & Regulation: Division of Financial Regulation. Their web address is http://www.dllr.state.md.us/finance/.Type: Debt Settlement Services Provider
Check License Status: http://www.dllr.state.md.us/finance/industry/debtsettleprov.shtml15-12
Please note that governmental licensing information may not be current.
Type of Entity
Limited Liability Corporation
Business ManagementMr. Jon Repetti (EVP)
Contact InformationPrincipal: Mr. Tomas Gordon (CEO)Customer Contact: Ms. Robin Hector (Customer Service Manager)Mr. Joe Kotula (Chief Marketing Officer)Ms. Danielle Lozano (Director of Customer Service)Mr. John Wrinn (COO)
Number of Employees
Debt Relief Services, Credit Services
Products & Services
This company is a full-service debt settlement company providing settlement of credit cards and unsecured debt. BBB reviewed the practices of the business and concur with their claims of FTC compliance.
Hours of OperationMon: 09:00 AM to 07:00 PMTue: 09:00 AM to 07:00 PMWed: 09:00 AM to 07:00 PMThu: 09:00 AM to 07:00 PMFri: 09:00 AM to 05:00 PMSat: ClosedSun: Closed
Alternate Business NamesClear One Advantage, ClearOne Advantage, LLC
Industry TipsDebt Negotiation/Debt Settlement
Consumer Rights for Debt Collection
Education Information - Debt Management & Debt Settlement (MDAG)
Debt Settlement October 2010
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview